{"id":2502,"date":"2018-01-20T11:51:39","date_gmt":"2018-01-20T16:51:39","guid":{"rendered":"https:\/\/blog-alexis.monville.com\/en\/?p=2502"},"modified":"2020-05-10T08:52:47","modified_gmt":"2020-05-10T12:52:47","slug":"care-personally","status":"publish","type":"post","link":"https:\/\/blog-alexis.monville.com\/en\/2018\/01\/20\/care-personally\/","title":{"rendered":"Care Personally"},"content":{"rendered":"\n<p>Care personally and challenge directly. That is how <a href=\"https:\/\/twitter.com\/kimballscott\">Kim Scott<\/a> defines <a href=\"https:\/\/www.radicalcandor.com\/\">Radical Candor<\/a>. At the end of November, <a href=\"https:\/\/twitter.com\/alexismonville\/status\/934114365976047616\">I decided that I will offer her book to some of my colleagues<\/a>.<\/p>\n\n\n\n<p>A book is an opportunity for learning through discussions with others. I already discussed <a href=\"https:\/\/blog-alexis.monville.com\/en\/blog\/2017\/08\/03\/the-advantage-of-a-book-discussion-club\/\">the advantage of a book discussion club<\/a>, and by offering a book, I wish to have those conversations, with each person. And yes, I am also planning a book discussion club.<\/p>\n\n\n\n<p>When you give a book, some conversation could start surprisingly fast, like last year when I gave &#8220;<a href=\"https:\/\/blog-alexis.monville.com\/en\/blog\/2014\/06\/17\/la-joie\/\">Joy<\/a>&#8221; to colleagues, and one of them told me immediately: &#8220;Is there a message? Do you think I make my employees unhappy?&#8221;. This conversation took me by surprise and I probably just mumbled meaningless words to try to escape it.<\/p>\n\n\n\n<p>Sometimes it seems that the conversation will never start. So either, you can forget about it, or you can push to have it. Sometimes it is just that people don&#8217;t read, don&#8217;t read business books, have other things on their reading list, and that&#8217;s ok.<\/p>\n\n\n\n<p>With <a href=\"https:\/\/www.goodreads.com\/book\/show\/29939161-radical-candor\">Radical Candor<\/a>, I had the first conversations quite rapidly. The first one was about the 2 x 2 matrix used in the book. You are up on the vertical ax of the matrix when you care personally. You are on the right of the horizontal ax of the matrix when you challenge directly.<\/p>\n\n\n\n<figure class=\"wp-block-image alignwide\"><a href=\"https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/radical-candor.png?ssl=1\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"540\" data-attachment-id=\"2503\" data-permalink=\"https:\/\/blog-alexis.monville.com\/en\/2018\/01\/20\/care-personally\/radical-candor\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/radical-candor.png?fit=960%2C540&amp;ssl=1\" data-orig-size=\"960,540\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"radical-candor\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/radical-candor.png?fit=960%2C540&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/radical-candor.png?resize=960%2C540&#038;ssl=1\" alt=\"\" class=\"wp-image-2503\" srcset=\"https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/radical-candor.png?w=960&amp;ssl=1 960w, https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/radical-candor.png?resize=300%2C169&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/radical-candor.png?resize=768%2C432&amp;ssl=1 768w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><\/a><\/figure>\n\n\n\n<p>The conversation evolved around the principles described by <a href=\"https:\/\/en.wikipedia.org\/wiki\/Dale_Carnegie\">Dale Carnegie<\/a> and how they fit the matrix. (in &#8220;<a href=\"https:\/\/www.goodreads.com\/book\/show\/4865.How_to_Win_Friends_and_Influence_People\">How to win friends and influence people<\/a>,&#8221; his book first published in 1936, and still reedited today.)<\/p>\n\n\n\n<p>I will take two examples:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Become genuinely interested in other people<\/li><li>Give honest and sincere appreciation<\/li><\/ul>\n\n\n\n<p>Become genuinely interested in other people, is, of course, an excellent way to demonstrate that you care personally. And, as you can see in the matrix, if you are doing it without challenging people directly, you will fall in the &#8220;ruinous empathy&#8221; quadrant.<\/p>\n\n\n\n<p>Give honest and sincere appreciation, is, this time, more tricky. If I consider that I will only speak about the positive behaviors that I can see in other people, I will fall in the bottom left quadrant &#8220;manipulative insincerity&#8221;. If I don&#8217;t care personally, and I give honest feedback, I will fall into the &#8220;obnoxious aggression&#8221; quadrant. If I care personally and that I am honest, this time I can act in the upper right quadrant.<\/p>\n\n\n\n<p>The way you will give feedback is of course key to the success of your message. Kim Scott explain this point with reference to what <a href=\"https:\/\/twitter.com\/bhorowitz\">Ben Horowitz<\/a> called the shit sandwich in &#8220;<a href=\"https:\/\/www.goodreads.com\/book\/show\/18176747-the-hard-thing-about-hard-things\">The Hard Thing About Hard Things<\/a>&#8221; another book that I enjoyed. The shit sandwich is his way to qualify a classic way to give feedback: start with complimenting, then pass the difficult message, and finally value the strengths of people. The problem with the approach is that experienced people will see you coming and each time that you will start with a compliment, they will wait for the difficult feedback.<\/p>\n\n\n\n<p>The point is that if you care personally for people, you will develop a relationship that enables to give and to receive honest feedback without the need to give a not so nice sandwich.<\/p>\n\n\n\n<p>Once, I was in the audience at a conference, and one of my colleagues was giving a talk. The guy is excellent, I love his way of thinking, he can present an appealing overall vision and go deep to the right level of details when it&#8217;s appropriate. The talk was ok, and I was frustrated. Why? Because he made basic public speaking mistakes that he could have easily avoided. I wait that the long line of people wanted to thank him, and to talk with him vanished, and I told him: &#8220;Great work Steve! I have some feedback, do you want them now or later?&#8221;.<br>Steve: &#8220;Now would be fine.&#8221;<br>Me: &#8220;Do you want them direct, or do you want me to dress them up a little bit?&#8221;<br>Steve: &#8220;I am a big boy, go for direct.&#8221;<br>At this stage, I would have gone for direct anyway, and I guess you understood that I cared enough for that.<\/p>\n\n\n\n<p>I will relate another conversation I had about the book in a future article about Rock Stars and Super Stars.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Care personally and challenge directly. That is how Kim Scott defines Radical Candor. At the end of November, I decided that I will offer her book to some of my colleagues. A book is an opportunity for learning through discussions with others. I already discussed the advantage of a book discussion club, and by offering [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2505,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[284,762],"class_list":["post-2502","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all","tag-management","tag-team"],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/DPakDRCWkAAtVt3.jpg?fit=900%2C1200&ssl=1","jetpack_shortlink":"https:\/\/wp.me\/paNjQG-Em","jetpack-related-posts":[{"id":3540,"url":"https:\/\/blog-alexis.monville.com\/en\/2020\/10\/25\/another-book-discussion-club\/","url_meta":{"origin":2502,"position":0},"title":"Another book discussion club","author":"Alexis","date":"October 25, 2020","format":false,"excerpt":"I believe I already told you a lot about the benefit of participating or facilitating a book discussion club. Last week, I received in a tweet another proof of that. I was amazed by the quality of the visualization the people from the book discussion club at Conserto came up\u2026","rel":"","context":"In &quot;General&quot;","block_context":{"text":"General","link":"https:\/\/blog-alexis.monville.com\/en\/category\/all\/"},"img":{"alt_text":"a man in black jacket reading a book","src":"https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2020\/10\/pexels-photo-3471028.jpeg?fit=1200%2C800&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2020\/10\/pexels-photo-3471028.jpeg?fit=1200%2C800&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2020\/10\/pexels-photo-3471028.jpeg?fit=1200%2C800&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2020\/10\/pexels-photo-3471028.jpeg?fit=1200%2C800&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2020\/10\/pexels-photo-3471028.jpeg?fit=1200%2C800&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":2544,"url":"https:\/\/blog-alexis.monville.com\/en\/2018\/06\/01\/great-you-asked-for-more-versions-than-expected\/","url_meta":{"origin":2502,"position":1},"title":"Great! You asked for more &#8220;versions&#8221; than expected!","author":"Alexis","date":"June 1, 2018","format":false,"excerpt":"Thank you to the subscribers to the mailing-list! I appreciate your support! All the subscribers to the mailing list, before the launch, will receive a 25 % discount on all versions of the book. So please, continue to share with your friends and colleagues! I am making good progress in\u2026","rel":"","context":"In &quot;General&quot;","block_context":{"text":"General","link":"https:\/\/blog-alexis.monville.com\/en\/category\/all\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/persp-book.png?fit=1200%2C900&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/persp-book.png?fit=1200%2C900&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/persp-book.png?fit=1200%2C900&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/persp-book.png?fit=1200%2C900&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/persp-book.png?fit=1200%2C900&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":2411,"url":"https:\/\/blog-alexis.monville.com\/en\/2017\/08\/03\/the-advantage-of-a-book-discussion-club\/","url_meta":{"origin":2502,"position":2},"title":"The Advantage of a book discussion club","author":"Alexis","date":"August 3, 2017","format":false,"excerpt":"The Advantage: Why Organizational Health Trumps Everything Else in Business is a book by Patrick Lencioni. This one is not a business novel, like The Five Dysfunctions of a Team (you may have read that previous post). The book purpose is to explain a model to bring organizational health. I\u2026","rel":"","context":"In &quot;General&quot;","block_context":{"text":"General","link":"https:\/\/blog-alexis.monville.com\/en\/category\/all\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2017\/08\/advantage-e1501764282162.png?fit=800%2C582&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2017\/08\/advantage-e1501764282162.png?fit=800%2C582&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2017\/08\/advantage-e1501764282162.png?fit=800%2C582&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2017\/08\/advantage-e1501764282162.png?fit=800%2C582&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":2654,"url":"https:\/\/blog-alexis.monville.com\/en\/2018\/08\/01\/what-a-month\/","url_meta":{"origin":2502,"position":3},"title":"What a Month!","author":"Alexis","date":"August 1, 2018","format":false,"excerpt":"Last month on July 1st, and thanks to your support, I published Changing Your Team From The Inside. It has been a great month! (If a friend sent you this message, you could subscribe to the mailing-list following the link). I learned some of you organized several book discussion clubs.\u2026","rel":"","context":"In &quot;General&quot;","block_context":{"text":"General","link":"https:\/\/blog-alexis.monville.com\/en\/category\/all\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":3972,"url":"https:\/\/blog-alexis.monville.com\/en\/2022\/06\/27\/the-path-to-purpose-with-ashley-freeman\/","url_meta":{"origin":2502,"position":4},"title":"The Path to Purpose with Ashley Freeman","author":"Alexis","date":"June 27, 2022","format":false,"excerpt":"In this episode, I had the pleasure to discuss the path to purpose with Ashley Freeman a writer, facilitator, and coach based in Atlanta, Georgia.","rel":"","context":"In &quot;Le Podcast&quot;","block_context":{"text":"Le Podcast","link":"https:\/\/blog-alexis.monville.com\/en\/category\/podcast\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2022\/06\/Le-Podcast-Season3-Ashley-Freeman.png?fit=400%2C400&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]},{"id":2542,"url":"https:\/\/blog-alexis.monville.com\/en\/2018\/04\/16\/mailing-list-subscribers-to-receive-a-25-discount-on-all-versions-of-the-book\/","url_meta":{"origin":2502,"position":5},"title":"Mailing List Subscribers to receive a 25 % discount on all versions of the book!","author":"Alexis","date":"April 16, 2018","format":false,"excerpt":"First of all, I would like to thank the subscriber to the mailing-list! I really appreciate your support! I am happy to announce that all the subscribers to the mailing list, before the launch, will receive a 25 % discount on all versions of the book. I know that this\u2026","rel":"","context":"In &quot;General&quot;","block_context":{"text":"General","link":"https:\/\/blog-alexis.monville.com\/en\/category\/all\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/persp-book.png?fit=1200%2C900&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/persp-book.png?fit=1200%2C900&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/persp-book.png?fit=1200%2C900&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/persp-book.png?fit=1200%2C900&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2018\/01\/persp-book.png?fit=1200%2C900&ssl=1&resize=1050%2C600 3x"},"classes":[]}],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/blog-alexis.monville.com\/en\/wp-json\/wp\/v2\/posts\/2502","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog-alexis.monville.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog-alexis.monville.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog-alexis.monville.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog-alexis.monville.com\/en\/wp-json\/wp\/v2\/comments?post=2502"}],"version-history":[{"count":6,"href":"https:\/\/blog-alexis.monville.com\/en\/wp-json\/wp\/v2\/posts\/2502\/revisions"}],"predecessor-version":[{"id":3208,"href":"https:\/\/blog-alexis.monville.com\/en\/wp-json\/wp\/v2\/posts\/2502\/revisions\/3208"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog-alexis.monville.com\/en\/wp-json\/wp\/v2\/media\/2505"}],"wp:attachment":[{"href":"https:\/\/blog-alexis.monville.com\/en\/wp-json\/wp\/v2\/media?parent=2502"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog-alexis.monville.com\/en\/wp-json\/wp\/v2\/categories?post=2502"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog-alexis.monville.com\/en\/wp-json\/wp\/v2\/tags?post=2502"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}