{"id":2423,"date":"2017-08-15T14:53:05","date_gmt":"2017-08-15T12:53:05","guid":{"rendered":"https:\/\/blog-alexis.monville.com\/en\/?p=2423"},"modified":"2020-01-26T14:18:17","modified_gmt":"2020-01-26T19:18:17","slug":"learning-from-the-neuroscience-of-trust","status":"publish","type":"post","link":"https:\/\/blog-alexis.monville.com\/en\/2017\/08\/15\/learning-from-the-neuroscience-of-trust\/","title":{"rendered":"Learning from the neuroscience of trust"},"content":{"rendered":"<p>Trust is the foundation of the human relationship and the foundation of an effective team. I recently shared how our behavior will create or destroy trust in the article <a href=\"https:\/\/blog-alexis.monville.com\/en\/blog\/2017\/07\/31\/the-evolution-of-trust\/\">The Evolution of Trust<\/a>, and more about trust as the foundation of a team in the article <a href=\"https:\/\/blog-alexis.monville.com\/en\/blog\/2016\/03\/05\/the-five-dysfunctions-of-a-team\/\">The Five Dysfunction of a Team<\/a>.<\/p>\n<p>Paul J. Zak, the author of <a href=\"https:\/\/www.goodreads.com\/book\/show\/30212646-trust-factor\">Trust Factor<\/a>, shares in <a href=\"https:\/\/hbr.org\/2017\/01\/the-neuroscience-of-trust\">The Neuroscience of Trust<\/a> the 8 management behaviors that will foster trust.<\/p>\n<p>We could use the 8 behaviors as discussion points with teams to improve our way of working. The question could be, How are we doing on:<\/p>\n<ol>\n<li><strong>Recognize excellence<\/strong>: personal public recognition from peers that occurs immediately after the fact, tangible and unexpected has the largest effect on trust.<\/li>\n<li><strong>Induce &#8220;challenge stress&#8221;<\/strong>: stretch goal, but a still achievable goal, assigned to a team will intensify focus and strengthen the social connection.<\/li>\n<li><strong>Give people discretion in how they do their work<\/strong>: autonomy and self-organization, is another important contributor, being trusted creates trust.<\/li>\n<li><strong>Enable job crafting<\/strong>: trusting people to choose what they will work will ensure focus and motivation. The author gives the example of Valve, the gaming software company, I recommend their <a href=\"https:\/\/steamcdn-a.akamaihd.net\/apps\/valve\/Valve_NewEmployeeHandbook.pdf\">employee handbook<\/a> to have an idea of how they work, and inspire the conversation with your teams.<\/li>\n<li><strong>Share information broadly<\/strong>: uncertainty and stress undermine teamwork, openness, transparency and daily synchronization are the proposed antidotes.<\/li>\n<li><strong>Intentionally build relationships<\/strong>: encourage people to care for each other will make them happier and more productive.<\/li>\n<li><strong>Facilitate whole-person growth<\/strong>: meet frequently and give constant feedback on personal and professional growth.<\/li>\n<li><strong>Show vulnerability<\/strong>: asking for help, and acknowledging what we don&#8217;t know, help to build credibility.<\/li>\n<\/ol>\n<p>Could this discussion be the Retrospective on Trust for your team?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Trust is the foundation of the human relationship and the foundation of an effective team. I recently shared how our behavior will create or destroy trust in the article The Evolution of Trust, and more about trust as the foundation of a team in the article The Five Dysfunction of a Team. Paul J. Zak, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[762],"class_list":["post-2423","post","type-post","status-publish","format-standard","hentry","category-all","tag-team"],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/paNjQG-D5","jetpack-related-posts":[{"id":2458,"url":"https:\/\/blog-alexis.monville.com\/en\/2017\/11\/07\/trust-factor\/","url_meta":{"origin":2423,"position":0},"title":"Trust Factor","author":"Alexis","date":"November 7, 2017","format":false,"excerpt":"Trust, as a foundation for efficient and sustainable teams, is a recurring topic on that blog. In Beyond Measure, I covered the simple exercise proposed by Margaret Heffernan to initiate a relationship between team members. I tried to nudge you to try The Evolution of Trust from Nicky Case. And,\u2026","rel":"","context":"In &quot;General&quot;","block_context":{"text":"General","link":"https:\/\/blog-alexis.monville.com\/en\/category\/all\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2017\/10\/trust-factor-e1509487523909.jpg?fit=795%2C1200&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2017\/10\/trust-factor-e1509487523909.jpg?fit=795%2C1200&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2017\/10\/trust-factor-e1509487523909.jpg?fit=795%2C1200&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2017\/10\/trust-factor-e1509487523909.jpg?fit=795%2C1200&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":2406,"url":"https:\/\/blog-alexis.monville.com\/en\/2017\/07\/31\/the-evolution-of-trust\/","url_meta":{"origin":2423,"position":1},"title":"The Evolution of Trust","author":"Alexis","date":"July 31, 2017","format":false,"excerpt":"When forming a team, or starting to work with a team, I usually start with the foundation of a team: Trust. I even used several times, the book from Patrick Lencioni: The Five Dysfunction of a Team, obviously because the \"Absence of Trust\" is the base of the pyramid. I\u2026","rel":"","context":"In &quot;General&quot;","block_context":{"text":"General","link":"https:\/\/blog-alexis.monville.com\/en\/category\/all\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2017\/07\/Capture-d%E2%80%99e%CC%81cran-2017-07-31-a%CC%80-07.56.19.png?fit=1200%2C548&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2017\/07\/Capture-d%E2%80%99e%CC%81cran-2017-07-31-a%CC%80-07.56.19.png?fit=1200%2C548&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2017\/07\/Capture-d%E2%80%99e%CC%81cran-2017-07-31-a%CC%80-07.56.19.png?fit=1200%2C548&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2017\/07\/Capture-d%E2%80%99e%CC%81cran-2017-07-31-a%CC%80-07.56.19.png?fit=1200%2C548&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2017\/07\/Capture-d%E2%80%99e%CC%81cran-2017-07-31-a%CC%80-07.56.19.png?fit=1200%2C548&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":5463,"url":"https:\/\/blog-alexis.monville.com\/en\/2025\/10\/26\/too-much-trust-can-break-your-team\/","url_meta":{"origin":2423,"position":2},"title":"Too Much Trust Can Break Your Team","author":"Alexis","date":"October 26, 2025","format":false,"excerpt":"Many organizations struggle to find the right balance between giving people freedom and keeping things under control. They often try to fix a \"trust problem\" with more control, or fix a \"control problem\" with more trust. But these are not opposites to be solved. They are a polarity to be\u2026","rel":"","context":"In &quot;General&quot;","block_context":{"text":"General","link":"https:\/\/blog-alexis.monville.com\/en\/category\/all\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2025\/10\/laura-heimann-KWTvrNiYOE-unsplash.jpg?fit=1200%2C801&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2025\/10\/laura-heimann-KWTvrNiYOE-unsplash.jpg?fit=1200%2C801&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2025\/10\/laura-heimann-KWTvrNiYOE-unsplash.jpg?fit=1200%2C801&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2025\/10\/laura-heimann-KWTvrNiYOE-unsplash.jpg?fit=1200%2C801&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2025\/10\/laura-heimann-KWTvrNiYOE-unsplash.jpg?fit=1200%2C801&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":2923,"url":"https:\/\/blog-alexis.monville.com\/en\/2019\/06\/30\/do-cultural-differences-influence-the-adoption-of-agile\/","url_meta":{"origin":2423,"position":3},"title":"Do Cultural Differences Really Block Agile Adoption?","author":"Alexis","date":"June 30, 2019","format":false,"excerpt":"In today\u2019s episode, J\u00e9r\u00f4me Bourgeon and I will explore the question of cultural differences and their influence on the adoption of agile.","rel":"","context":"In &quot;Le Podcast&quot;","block_context":{"text":"Le Podcast","link":"https:\/\/blog-alexis.monville.com\/en\/category\/podcast\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2019\/06\/Le-Podcast-Jerome.png?fit=400%2C400&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]},{"id":2270,"url":"https:\/\/blog-alexis.monville.com\/en\/2016\/03\/05\/the-five-dysfunctions-of-a-team\/","url_meta":{"origin":2423,"position":4},"title":"The Five Dysfunctions of A Team","author":"Alexis","date":"March 5, 2016","format":false,"excerpt":"\"If you can get all the people of an organization\u00a0 rowing in the same direction you can dominate any industry on any market against any competition at any time.\" When the author use this quote from a friend in front of executives, they are all nodding, not only to express\u2026","rel":"","context":"In &quot;livre&quot;","block_context":{"text":"livre","link":"https:\/\/blog-alexis.monville.com\/en\/category\/livre\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2016\/03\/201603adam-przew.jpg?fit=1200%2C1200&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2016\/03\/201603adam-przew.jpg?fit=1200%2C1200&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2016\/03\/201603adam-przew.jpg?fit=1200%2C1200&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2016\/03\/201603adam-przew.jpg?fit=1200%2C1200&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2016\/03\/201603adam-przew.jpg?fit=1200%2C1200&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":5393,"url":"https:\/\/blog-alexis.monville.com\/en\/2025\/01\/21\/psychological-safety-the-key-to-collaboration-and-innovation\/","url_meta":{"origin":2423,"position":5},"title":"Psychological Safety: The Key to Collaboration and Innovation","author":"Alexis","date":"January 21, 2025","format":false,"excerpt":"This month, we focus on a cornerstone of high-performing teams and transformative leadership:\u00a0psychological safety. In a world where uncertainty and complexity are the norm, creating environments where individuals feel safe to speak up, take risks, and be themselves is no longer a luxury\u2014it\u2019s a necessity. Psychological safety, as defined by\u00a0Amy\u2026","rel":"","context":"In &quot;General&quot;","block_context":{"text":"General","link":"https:\/\/blog-alexis.monville.com\/en\/category\/all\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2025\/07\/nick-fancher-9Akkxm-Ht4M-unsplash.jpg?fit=640%2C960&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2025\/07\/nick-fancher-9Akkxm-Ht4M-unsplash.jpg?fit=640%2C960&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog-alexis.monville.com\/en\/wp-content\/uploads\/sites\/2\/2025\/07\/nick-fancher-9Akkxm-Ht4M-unsplash.jpg?fit=640%2C960&ssl=1&resize=525%2C300 1.5x"},"classes":[]}],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/blog-alexis.monville.com\/en\/wp-json\/wp\/v2\/posts\/2423","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog-alexis.monville.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog-alexis.monville.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog-alexis.monville.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog-alexis.monville.com\/en\/wp-json\/wp\/v2\/comments?post=2423"}],"version-history":[{"count":3,"href":"https:\/\/blog-alexis.monville.com\/en\/wp-json\/wp\/v2\/posts\/2423\/revisions"}],"predecessor-version":[{"id":3198,"href":"https:\/\/blog-alexis.monville.com\/en\/wp-json\/wp\/v2\/posts\/2423\/revisions\/3198"}],"wp:attachment":[{"href":"https:\/\/blog-alexis.monville.com\/en\/wp-json\/wp\/v2\/media?parent=2423"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog-alexis.monville.com\/en\/wp-json\/wp\/v2\/categories?post=2423"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog-alexis.monville.com\/en\/wp-json\/wp\/v2\/tags?post=2423"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}