The black box in this article are those installed in planes. Those black box allows to analyze what happens during a more or less dramatic incident. Setting an organization where facts are analyzed to improve the system is a defining characteristic of airlines industry. A characteristic that enables an incredible improvement of security.<\/p>\n
Matthew Syed starts by showing this fundamental difference in his book: Black Box Thinking –\u00a0Why Most People Never Learn from Their Mistakes–But Some Do.<\/p>\n
Compared to the health-care system where the culture is to blame people that made mistakes. A culture that leads to the dissimulation of mistakes and to no improvement of the systems, causing 400,000 deaths per year in the US (third cause of mortality before traffic).<\/p>\n
Matthew explains the anthropological and psychological root causes that leads us to avoid recognition of mistakes, and then to incapacity to conduct improvements.<\/p>\n
One main aspect is the mindset in which we look at the development of our skills. As stated by Carol Dweck there’s two types of mindset: fixed mindset, where we think our skills depends of our gene, and growth mindset, where we think our skills depends on practices.<\/p>\n
The book presents transparency approach from people and organization that allows experimentation avoiding our natural biais.<\/p>\n
One approach is marginal gains, the fact to change small things to correct a small weakness, that will lead at the end to high performance.<\/p>\n
Another approach is to avoid closed loop thinking that leads to deny mistakes reallity, and then to reproduce those mistakes over and over again.<\/p>\n
As stated before, avoid the blame culture is necessary to create the conditions that allows people to reveal their mistakes.<\/p>\n
So we can try and try again a lot of times to finally succeed.<\/p>\n
A must read!<\/p>\n
<\/p>\n