Tag: leadership

  • The Art of Thinking: 25 Insights into Human Misjudgment from Charlie Munger

    The Art of Thinking: 25 Insights into Human Misjudgment from Charlie Munger

    In “Poor Charlie’s Almanack,” Charlie Munger analyzes the psychological factors that lead to poor decision-making. Known as the 25 standard causes of human misjudgment, these principles provide invaluable insights into why people think and act the way they do. As a leadership coach, understanding these causes can be transformative in guiding teams and individuals toward better decision-making.

    1. Reward and Punishment Super-Response Tendency

    People are strongly motivated by incentives. Understanding what drives an individual or a team can significantly impact leadership and management strategies.

    2. Liking/Loving Tendency

    We tend to favor decisions and actions that involve people or things we like. This bias can cloud our judgment in professional settings, especially when dealing with friends or favored colleagues.

    3. Disliking/Hating Tendency

    Conversely, we often irrationally dislike and avoid people or things we have negative emotions towards, which can lead to poor decision-making.

    4. Doubt-Avoidance Tendency

    Humans naturally dislike uncertainty and tend to make quick decisions to resolve doubt, sometimes at the cost of rationality.

    5. Inconsistency-Avoidance Tendency

    Once we’ve made up our minds, it’s hard for us to change our beliefs and actions, even in the face of conflicting evidence.

    6. Curiosity Tendency

    Our inherent curiosity drives us to explore and understand the unknown, which can be a powerful tool in learning and development.

    7. Kantian Fairness Tendency

    We are naturally inclined to act in ways that are perceived as fair by society’s standards, which can influence our decisions and behaviors.

    8. Envy/Jealousy Tendency

    Envy and jealousy are powerful emotions that can significantly influence our actions and decisions, often negatively.

    9. Reciprocation Tendency

    We feel obliged to return favors and kindnesses, which can be manipulated in various social and professional contexts.

    10. Influence-from-Mere-Association Tendency

    We are easily influenced by associations with past experiences or emotions, which can lead to biased decisions.

    11. Simple, Pain-Avoiding Psychological Denial

    Sometimes, we choose to deny reality when it’s too painful or uncomfortable to accept, affecting our judgment.

    12. Excessive Self-Regard Tendency

    We often overestimate our abilities and worth, which can lead to overconfidence in our decisions.

    13. Overoptimism Tendency

    A general tendency to be overly optimistic can skew our perception of reality and lead to unrealistic expectations.

    14. Deprival-Superreaction Tendency

    We react intensely to being deprived of something we already possess or believe we deserve, affecting decision-making, especially in negotiations or losses.

    15. Social-Proof Tendency

    We look to others for cues on thinking and acting, especially in uncertain situations, which can lead to herd behavior.

    16. Contrast-Misreaction Tendency

    Our perceptions are heavily influenced by contrasts rather than absolute scales, affecting how we evaluate options.

    17. Stress-Influence Tendency

    Under stress, rationality often takes a backseat, leading to impulsive and poor decisions.

    18. Availability-Misweighing Tendency

    We give undue weight to information that is readily available to us, regardless of its relevance or importance.

    19. Use-It-or-Lose-It Tendency

    Skills and knowledge must be regularly used and refreshed or deteriorate.

    20. Drug-Misinfluence Tendency

    Substance abuse can significantly impair judgment and decision-making.

    21. Senescence-Misinfluence Tendency

    Our mental faculties can decline as we age, affecting our decision-making capabilities.

    22. Authority-Misinfluence Tendency

    We tend to respect and follow authority figures, sometimes blindly.

    23. Twaddle Tendency

    Humans have a tendency to focus on irrelevant information or engage in meaningless chatter, distracting from important decisions.

    24. Reason-Respecting Tendency

    People are more likely to follow advice or instructions if they are given a reason, even if the reason is not particularly compelling.

    25. Lollapalooza Tendency

    Multiple biases acting together can compound and lead to extreme outcomes, for better or worse.

    Conclusion Understanding these 25 causes of human misjudgment can significantly enhance our effectiveness as a leader and decision-makers. By recognizing these biases in ourselves and others, we can make more informed, rational decisions and guide our teams toward greater success.

    Have a read at Talk eleven for more details: https://www.stripe.press/poor-charlies-almanack/talk-eleven

  • Cloud Infrastructure Leadership: What Changes When You Lead the Platform

    Cloud Infrastructure Leadership: What Changes When You Lead the Platform

    Cloud infrastructure has changed radically in 20 years. We moved from standing in line to request hardware to provisioning global resources in minutes. Yet the leadership challenges didn’t disappear. They evolved.

    In this episode of Le Podcast on Emerging Leadership, I’m joined by Michael Galloway, a platform and infrastructure leader with experience at Yahoo, Netflix, and HashiCorp. We explore the evolution of infrastructure, but also the human side of platform engineering: trust, ownership, change, and the realities of operating systems at scale.

    From “tin” to cloud: speed increased, responsibility didn’t vanish

    Michael shares an early Yahoo story that captures the shift: the era of physical requests, committees, and scarce resources. Virtualization and cloud unlocked a new world, but they didn’t erase complexity. They moved it.

    The question is no longer “How do we get machines?”
    It becomes: “How do we design defaults, behaviors, and systems that make operations reliable?”

    “Don’t just use the interface”

    A key theme in our conversation is what happens when abstraction goes too far.

    Michael learned early in his career that using an interface without understanding what sits underneath limits your ability to solve real problems. The same applies to internal platforms and infrastructure products: if teams can’t see what’s under the hood, they can’t operate their services confidently in production.

    This matters for DevOps and full-cycle ownership. If the platform hides everything, it also centralizes responsibility again. And that’s exactly the anti-pattern many organizations are trying to escape.

    Setting the right defaults (instead of hiding complexity)

    Michael makes a distinction I find extremely useful:

    • Abstractions can help with the zero-to-one problem (get a service running fast).
    • But sustainable systems require teams to drill down, understand decisions, and troubleshoot effectively.

    His closing line on this topic is simple and sharp:
    Predictability is more valuable than velocity.

    A crisis story: ownership, outcomes, and early wins

    Shortly after joining HashiCorp, Michael faced a real incident: a workflow engine falling behind at scale, with work piling up and trust already eroded. The technical work mattered, but what stood out was the leadership sequence:

    1. Take ownership publicly
      People need to hear: “We own this, and we will fix it.”
    2. Form a durable team around the problem
      Not a temporary war room. A team with a mandate.
    3. Define outcomes that matter
      Not “deliver X,” but “stability,” “scalability,” and “confidence.”
    4. Deliver early wins
      Not a 24-month plan. Evidence now, then progress each week.

    That combination rebuilt credibility and made it possible to redesign the system properly.

    Change at scale: the lesson of urgency

    We also discuss a platform adoption challenge from Michael’s Netflix experience, and what he learned about change management: good ideas don’t spread by themselves.

    Two levers made a huge difference in later roles:

    • A real deadline (a cliff, not a wish)
    • Executive alignment to keep that deadline real

    Michael’s practical insight:
    A target like nine months is close enough to feel real, far enough that teams don’t immediately say no.

    Advice for emerging leaders

    Michael closes with three themes that translate well beyond infrastructure:

    • Understand your stakeholders deeply (including what isn’t said)
    • Deliver a meaningful win in the first 90 days to earn credibility
    • Define the purpose of your team so priorities become easier and autonomy grows

    Here are a few links:

    Here is the transcript:

    Alexis: [00:00:00] Welcome to Le Podcast on Emerging Leadership. I’m your host, Alexis Monville. In this episode, we are excited to welcome Michael Galloway, a visionary leader in the tech industry with over two decades of experience. Currently shaping the future of cloud infrastructure at HashiCorp, Michael brings a wealth of knowledge from his dynamic roles at companies like Yahoo and Netflix.

    Today, he shares his journey, insights on platform engineering and the evolving landscape of technology leadership.

    Welcome to the podcast on Emerging Leadership. Michael, how do you typically introduce yourself to someone you just met?

    Michael: Yes. Thank you for inviting me. Alexis. The way I think I typically introduce myself is I live in California. I’ve been working in the tech industry for about 20 years. Father of two rambunctious girls and husband to a wife of [00:01:00] almost 20 years now.

    Alexis: Wow. Wow, wow. I would love to unpack all those things, but maybe we’ll time for, for some of it. Let’s look at your, your journey in the tech industry. A fascinating journey. I’ve heard about your experiences both at Netflix and now at Hashicorp. Could you give us a, a snapshot of your trajectory and what drew you to that field of cloud infrastructure?

    Michael: Sure. Well, like I mentioned, I’ve been in the industry for more than 20 years. I was actually part of the early two thousands crew at Yahoo. Just before the Google IPO. So that was an interesting experience to start off my career. yeah, that was you know, everything, everything was possible.

    And some of the most brilliant minds that I have the opportunity to work with many years later in my career started there. In fact, my current boss at HashiCorp was also part of that crew back at Yahoo and And and, you know, it’s, [00:02:00] it’s, the Valley is ultimately very small from Yahoo. I went through a number of different ranges of companies.

    So I actually did a startup in the enterprise software space, which I was fortunate to sell. I would say it’s more of an Acqui-hire but it was a great experience to go through what is a startup life like in Silicon Valley. Eventually, I landed in Netflix around 2016. And moved into the platform engineering organization. From there I led a bunch of teams in Delivery Engineering. I think the most famous part of Netflix that people may know of is the Spinnaker product that was developed for the most part between Netflix and Google. And that’s what we evolved and, and worked on. After that, that was really where I fell in love with platform engineering as, as a concept.

    The whole concept of full cycle development and DevOps as we were pioneering it at Netflix was just fascinating and working with some of the greatest minds I I’ve had the opportunity to work in that space. I eventually moved to leading platform organizations [00:03:00] at mid-tier companies, and now I’m over at HashiCorp. Running the infrastructure part of the organization personally. you asked about infrastructure. Infrastructure specifically is a fascinating and evolving space. You know, I actually have experience going in front of David Filo, one of the founders of Yahoo, and making physical hardware requests.

    I remember standing in line a little anecdote there as I I was we all queued up at, at, at, at these hardware request committee meetings. And David Filo is one of several members. And I was right behind this gentleman. I had just started my job. Maybe I was a month, two months in. And the, the person in front of me was from Yahoo Photos, and he goes up to David Filo and he’s making requests for several multimillion dollar filer machines that we needed for the Yahoo Photos footprint. And they discussed and, and, you know, okay, we will ultimately approve. And then my number’s called, and I, I get up and. I said, I’m, I’m looking for $300 to buy a hard drive for one of our [00:04:00] machines. And Yeah. Philo had this look on his face of like, yeah, maybe this, maybe we can do, do some efficiency improvements for this meeting.

    Might not be the best use of everybody’s time. And I say, I, I really appreciated that he saw it that way. But you know, the, so I was, you know, I think a lot of us have experience with the actual tin, but now, but with the introduction of virtualization that really came out many years later, unlocked, you know, all kinds of, of capabilities like you know, immutable deployment patterns and, and real ephemeral infrastructure started to become a thing. And, and finally I think. So, so what we’re seeing is, is the outcome of those innovations and the, and the, this idea that you can allocate virtual global infrastructure in minutes. But I truly think that that’s actually just the beginning of where, where we’re headed as an industry. So it’s an exciting space to be.

    Alexis: Oh, whoa, whoa. Wait, that’s, that’s very [00:05:00] interesting because yeah, with, the introduction of virtualization, basically a lot of people thought, oh yeah, that you, you don’t need to care really about cloud infrastructure anymore, and.

    Michael: Right,

    Alexis: Anyway, everything will be fine with, that’s just infrastructure as code and, and let’s, let’s do everything.

    But that’s not really what happened. Even if we I don’t remember DevOps. It’s what, 2009? Something like that. We are still not there yet. Completely. In your, in your, during your talk at Plato Elevate you mentioned that. Cloud Infra was not about hiding complexities, but setting the right defaults.

    I would like to you to discuss that a little bit more, because that will maybe tell us what, what is coming, what, what the future looks like.

    Michael: Yeah. This is a very fascinating conversation. It’s, it’s something that we can quickly get into Modern applications and lose a sense of principles. So I [00:06:00] like to come at this more from a principles first approach than, than just you know, the common conversation that I hear in many platform organizations or many companies is, how do we become, should we present a Heroku environment? And I think that that’s missing some grounding. you’re talking about how to use it. As opposed to the philosophies of behavior that you want to encourage or support in an organization. So like everything else in software development, the answer is maybe The answer is nuanced, right? But let’s start with the an early, I’ll give you an early story that, that really grounded my thinking on this. It goes back to my Yahoo days actually. So I was a software engineer there and I worked on the Confabulator product. It was a Desktop Widgets product that worked on both Mac and Windows. Actually, the modern Apple widgets experience on the iPhones, as well as Netflix’s tv or Netflix’s video capabilities on tv. And, and all the modern TV [00:07:00] widgets all are actually born from some of the actual same humans that worked on Confabulator. I, I actually worked with some of those guys.

    One of ’em I actually hired into to Yahoo. So just a little short history there. So all things are connected, but I was working on this and I was around much smarter minds than mine. And one of the lead engineers in the group emphasized to me, he said, don’t just use the interfaces to these libraries that, that are, you know, available to us from the, the, the TVs or from the, the OSS systems that we’re trying to operate on.

    Don’t just use the interfaces. You said you need to understand What they do underneath, you need to understand those in order for you to be able to solve the real problems, the hard problems. And he was right. How often we end up grabbing a library and just using it without thought of how is it actually performing these actions.

    And when you do that, and we’ve seen this in software development all the time, where you have higher and higher level frameworks, and [00:08:00] the understanding of the magic underneath is ultimately .Limited to the few that actually care to try to introspect, and some of those frameworks actually actively try to encapsulate and block the ability for you to really understand what’s under the covers. Why does that matter? Is because if it fails to do the thing I need it to do, if my application calls into an interface and for whatever reason that interface has an unexpected side effect, I now have no ability other than to just abandon that interface. To solve that problem. And that becomes really a, a limiting factor. So if you take it from that perspective and you, you, you view software platforms and you view infrastructure platforms or platform engineering platforms, they’re all the same concept, right? They’re encapsulation their abstraction. There’s the same software principles. You start to get to the point where you realize, where do you want to put The responsibility for resolving and solving problems. In a true [00:09:00] DevOps world, you ideally want to enable application teams to ultimately have the ability to understand and operate their products in production. And if you don’t, don’t enable them to be able to see below the details for how something is being done. They have no ability to perform that task. They have to rely on a central team to do it. just like if I am, if I am the provider of a framework, but they can never see into the code of that framework. If that framework fails to do the thing they need to do, they’re going to abandon it or do something different, which will create heterogeneity in the environment and more complexity. So when I think about the right experience, what I look at is Not about hiding the complexity per se. I think you can follow abstraction or present a an interface facade if you want to simplify the zero to one problem that most of the time, this is what they’re talking about. I just wanna get my application out.

    I just wanna get a database. I that’s a zero [00:10:00] to one problem. Provide a simple facade. That’s where the abstraction actually can have value, but. It should be an abstraction that you can drill further down if you want to. You can go further and you can see what actually was done. How did how does this machine perform the actual instantiation of that database? What is the instance size? If it was, say, Amazon, of that database that was set up, I should be able to introspect these things because those can lead to me understanding why a failure occurred. In my production system or how better to architect. A good example of this is a situation that we just recently encountered you know in, in my current universe at HashiCorp, where one of our products has a stateful, it wants to perform in a very stateful way. Well, it is a stateful application. And stateful is a particularly tricky monster to, to from an infrastructure standpoint, right? We really, [00:11:00] very much on the infrastructure side, wanna see the world as I. As, as cattle they say not pets, right? That’s a common euphemism. And and so the idea that I can truly lose or blow away my infrastructure if I needed to and that the resiliency is actually supported both at the application tier as well as other parts of the infrastructure to support the idea that any virtual thing can fail. And the truth is, is that whether anybody likes to think of it or not, I have a lot of experience with yeah. Virtual things fail because physical things fail. So you very much need to have that. If you a stateful application doesn’t like to operate that way. It likes to believe that, that there is a permanence with the thing that it’s in. This is a really tricky problem with infrastructure systems to date. If we have a full abstraction of what is actually happening on the infrastructure tier, especially when we need to version the infrastructure underneath the covers, it can, [00:12:00] it can be a real problem for that, that application team, because they don’t understand why systems are periodically being disconnected or broken or having any predictability around it. So as a result of that, they have to offload all of the operation problems and all of the ops that are specific to their application universe, to the central and infrastructure, the central infrastructure team. And that is the anti-pattern that we all wanna avoid, that the whole point of DevOps was to move out of a central team operating applications in production as much as possible. So that was a long-winded answer. The short nugget here I would say is predictability is more valuable than velocity.

    Alexis: Mm. Yeah. , I guess that that summary helps really to to understand the, the whole thing. Could you tell us about a particular challenge you, you facedworking on that realm of cloud of platform at Corp and how you approached it.[00:13:00] 

    Michael: Yeah I’ll give you a different challenge ’cause life’s full of those. When I joined Hashi Corp let’s see, I joined December of 2022, so December last year. So I’m almost at my one year anniversary actually. About a month and a half in, I would say, so sometime in January all these alarms started going off. It was not my fault. I had just started. That’s okay. I don’t mind if it is. But it was not alarms are going off all these, you know, 3:00 AM things blown up. And so the issue was a big portion of our System relies on a workflow. It, it’s basically, it’s a workflow engine that, that a lot of our use cases require to be operating effectively.

    It’s a, it’s a, the engine’s cadence, it’s used, it’s pioneered by Uber. And temporal is, is maybe a more well known modern name is a, is a Next iteration of that workflow engine. Anyway, [00:14:00] so this thing started to blow up, and the reason it started to blow up was that it was backed by a, a single, very hard, a large database instance. And that database instance was struggling to, to keep up with. An unanticipated load. And this was not necessarily a new issue. In fact, cadence had rather this, this, nothing to say about the cadence Service is perfectly fine workflow engine, but the design was just not well des it was not well designed to be very scalable. And so as a result over the last several years, people had kind of wanted to avoid This system ’cause it was known to be problematic and it had burned people out trying to support it. So, but it had finally tipped over and, and by tipped over, I meant it actually stopped keeping up with the abil, all of the workflows coming in.

    So it started building a history list. I think something on the order of maybe a million. Runs behind and it was continuing to fall behind. Yeah. So, you know, when you see that it’s, [00:15:00] it’s a downward spiral, right? It’s, it, it, and so we brought in AWS people and we performed a quick crew. I. To, to set up basically like a war room situation, to try to triage and stop the internal bleeding.

    And so what’s the first thing you do? You say, okay, well let’s, let’s, if we can’t horizontally scale because we hadn’t sharded this system, let’s scale up. Right? And whenever I hear scale up, I think all of us, and especially in the infrastructure space, kind of cringe ’cause you know, there is a finite limit to scaling up and scaling up. Doesn’t actually solve the underlying problem. Ultimately it just delays the problem. yoU know so we did, there’s, again, our first focus was stop the bleeding. We scale up. It, it helped. Still some things were, were not quite as stable as we wanted. anD this is where I think the more interesting part of the story it comes in because all these kinds of technical problems in my whole 20 year experience. I’ve very rarely been [00:16:00] on what I would consider you know, a Mars landing kind of problem where you’re maybe doing something fairly novel and even that maybe isn’t as novel anymore because we’ve done it before. Uh, most problems are not, in other words, insurmountable technical problems, where there just is no answer. generally, I’ve found that 99% of problems that I’ve had to deal with are more about organizational problems. And, you know, you might even go to say leadership problems in the sense of how do you, how do you think about approaching this kind of crisis? What are the right things to do when a crisis like this happens? And so the steps we took first, the very first thing is recognize that. Upper leadership partners, customers who are relying on this thing all want somebody to say, I’m gonna raise my hand and say, I’ll take ownership of this problem. That’s the very first thing everybody needs. They need to hear you

    Alexis: Mm-Hmm.

    Michael: And so [00:17:00] we did. I I basically said, okay, we recognize this as a problem. I’m not gonna make up stories about this. It’s a problem and it needs to be resolved, so we’re gonna take ownership of it. And what we did was formed a permanent team around this. And that sent a very clear signal, we’re gonna own this problem.

    We’re going to move it to a, a place where you can trust it. anD that was actually a really important thing, not just for the ownership aspect, but there was real lack of trust in building these, these workflows by teams because of the instability history. And so, as a result, teams started to look for alternative approaches, and that would’ve led to a much more complicated universe to manage. So it was very important that they, they knew somebody was going to own solving it. Once we did that we defined some specific outcomes towards stability and scalability that we needed to be able to achieve. It needs to be horizontally scalable, not vertically. I think that was one of the most important things that we emphasized, that the thing we did today [00:18:00] to bandaid, this is not a solution. It’s, it’s a bandaid. What we need is not to try to put all our cargo on one ship. We need multiple ships. And, and so once some of the fundamental, and these are not complicated concepts, but they are complicated to execute on because having multiple ships means a whole lot of additional complexity and logistics up front for figuring out what goes on those ships and so on.

    I don’t know, I just suddenly jumped into a nautical analogy. But these, this is You know, establishing this is what we are, are, this is our success criteria, this is our strategy was critical to get out early. What are the outcomes, not the physical deliverables. The next thing we had to do deliver short-term wins. And by that I mean short term, what anybody ever cared about was stability in, in the short term, as well as enabling products to launch. So the products that we’re afraid to Right on this. We [00:19:00] immediately engaged them, prioritize, making sure that they were stable. They had the resources within the system to be reliable.

    And so we enabled those product launches. And then we pumped out every week what the reliability status was, what were there any issues and any updates or communication on progress towards those outcomes that we had. This was critical. Those two things were vital for us to establish credibility and for people to actually feel like the wind had changed and that this ship was actually going to turn that built.

    Confidence and trust gave us momentum. And, and as we continued to execute, this team has completely revamped the architecture, the system. They’ve migrated a bunch of the critical systems to starting to be able to Have better resource isolation, which are fundamental things in an infrastructure universe to be able to isolate workloads and manage resource consumption by each of those workloads. We didn’t have some of these fundamental abilities before. Now we’re in a state where we’re executing on the we’ve moved away from RDS and we’re bringing in. A scalable [00:20:00] backend, which is, you know, a, a Cassandra backend, which will allow us to horizontally scale. So we’re in a much different space, to the point where a leader about a week ago said to me ” not only do I no longer worry about cadence, I, I’ve basically entirely forgotten that it was ever a problem”. wHich is great except that I said just make sure that we don’t think we can remove people from this team right now. I’m glad you are confident.

    Alexis: Yeah, exactly. But yeah, I, I believe that’s, that’s very interesting. The what, what you offer as a solution. If I put aside the technical solution I, we could apply that to basically a lot of different problems that we have. Having a team that is able to say, okay, we are owners of that thing. And now we own that problem and we will solve it.

    Being really clear about what are the outcomes, where we are today, how we measure those ourselves compared to those outcomes. That’s very, very critical. And and [00:21:00] knowing that you will not win the trust of people by announcing 24 months plan. You will win the trust of people because you are delivering something now.

    yes.

    Michael: yes. 

    Alexis: Getting into that mindset is critical also. So I, I love what you’re saying about all that. Have I missed anything in what you, what you propose?

    Michael: No, I think you sum some, summarized it exceptionally well. I will say generally this you are, I fully agree with you. This is not a unique situation. This is a pattern and a strategy for approaching a, what is, what comes up fairly often in every job I’ve taken, there is always a crisis and I’m going to misquote the person.

    But it’s what I think the famous saying is, never let a good crisis go to waste.

    Alexis: Yeah.

    Michael: these are hugely valuable opportunities to actually have a tangible impact on the business.[00:22:00] anD you know where others may be afraid to tread. These are the opportunities that really enable you to shine as a leader.

    Alexis: I, I really like that. Are there other pivotal moments in your career when, when you, you really learn something significant about change and leadershIp? 

    Michael: Oh my gosh, yes. Well first, if anything I’m saying here sounds at all polish, please understand it comes from the many battle scars that I have over my history of, of making mistakes and reading and learning from, from the wisdom of others, and then having the opportunity again to apply them. But yes, let me answer your question more directly.

    So at Netflix .We and delivery engineering embarked on this initiative called Managed Delivery. It was a very ambitious project that is still very near and dear to my heart. It’s it’s, it’s fundamentally what it is, is delivery in [00:23:00] Spinnaker is done using pipeline, basically articulating pipelines. And what we found from From the way that we were operating where every team was defining their own pipelines. In Spinaker, I think we had about 16,000 pipelines at that time. We across about 4,000 applications, about 400 teams was about the size we were at. Platform Engineering has some challenges. One of the specific challenges was as we, we were still very VM based as we would release new base OS AMI s. That might include security improvements, patches, other things that needed to be there. We had an adoption rate of it took on the order of months to years for certain patches or updates to be rolled out. That was really problematic for us because you can imagine that there is, sure. I mean, if you did a security sev one incident, they could broadcast across the company and people might take action, but that’s a pretty disruptive thing to do. [00:24:00] What you want is, is a design that helps enable the, the bottom tier to be as evergreen as possible.

    Right. But we had a, we had a problem. All the teams owning their own pipelines Spinnaker had no intelligence about those pipelines. It, it just knew, run this, it, it was a workflow engine in many ways. Right. Run this step if that step Gives me a green light. Go to this next step, go to this next step, and, and maybe some conditional logic, but what do those steps represent? And, and what is the confidence after you know, step two as to whether this, this new update is safe to roll out? All of that was opaque to the engineering system. So what we needed was a way that we could evolve our infrastructure and we could evolve our amis, we could evolve our strategies under the covers. anD do so without having to get all the teams involved. So that was one of the motivations. Another motivation was we thought it would make it easier for [00:25:00] teams to also not need to articulate or come up with strategies in their pipelines for safe delivery, right? We teams would deliver applications to multiple regions. What’s the right sequence of steps that would enable you to catch a problem and roll back the change? If, if a failure happened in, say, the second region you rolled out to, which is a very complicated problem, right? First region successful, second region fails, most of the time pipelines would just die. And now you have this very confusing universe where you have different versions of your shafter running and, and problems

    can surface. So we thought, Hey, let’s take that problem away from teams two. Let’s create a declarative form of delivery that basically enables people to define the Criteria for success that would enable promotion from one lower environment to higher environments.

    That was essentially the goal of managed delivery, was move them towards the description of what needed to happen as opposed to defining how it should happen. [00:26:00] Very ambitious on the size that I was mentioning, especially because Netflix culture very much operated with a freedom and responsibility concept, and so that meant that teams were never Really obligated to use a service or a new system. So imagine operating in an environment where you have lots of very smart and talented people from all around the world that are working on their problems, their projects, and you ask them, you, you need to engage them on something that they honestly would prefer to not really have to think about.

    Right? I don’t con like, it, it, the water company doesn’t reach out to me to talk about Repiping .You know, pipes to my house. Like I have no interest in that conversation. If you need to do it, sure.

    Go ahead. Right. It, it’s the same way in delivery, engineering and reaching out to these teams. I don’t know it, my software always continues to deliver.

    It’s fine. Why do I need to care about this? thIs is a very common problem in [00:27:00] platform engineering, but also come from for library producers, API producers, anybody that’s producing something that others are consuming

     you almost always have more interest in in making that happen. Than they do especially when you, the value proposition may be more on one side and the other.

    And that was the key mistake I made. At that time you know, we very much wanted to take the approach of, if we built something really valuable and very interesting for folks they would adopt it. And I think there was merit to that. And so we spent a lot of time thinking about, you know, the early adopters.

    We got some early successes. We got some people to enjoy it. But then we hit that classic crossing the chasm problem where we couldn’t get past the early innovators to the early adopters. And we struggled on that. What was it, was it some combination of features? Was it some combination of capabilities, something that this could do that other things couldn’t? What, what I miscalculated personally was the actual value to the business was the platform engineering side of the, the, the [00:28:00] equation platform engineering needed to see this adopted. Across the fleet for there to be real value. And so given that the strategy may not necessarily be one of slow adoption, but rather it may be more important to take a little bit stronger of, of a, of a, of an approach. And John Kotter talks about this in, in leading he has an article in HBR called Leading Change, but he has a book called, why Transformations Fail. And I will say I read that book during that time and I failed in probably at least the top three even after I read it. So it’s, I will tell you, there is a very, I, I learned how big the gap is between knowledge and wisdom. And, and, and that that gap being how wide experience needs that gap, that that which is experience is that gap, right? And how much of that you actually need. Long story short [00:29:00] you know, managed deliveries, value proposition. Very much is alive, it is moving forward. But that was an experience where I realized because our adoption was very slow, you could imagine that we did not take as an aggressive of an approach, specifically by aggressive, I mean, we didn’t establish a sense of urgency. So teams were necessarily complacent in the adoption. And it’s not no fault to them, that’s the way the culture was designed to operate. But as a result it’s getting adoption, getting that change to actually happen. It was much harder. Now I know that they are doing amazing stuff now over there in terms of, of growing it.

    They, we’ve learned a lot of those lessons and the impact of that approach is really being felt. In fact, years later, I landed at HashiCorp. My peer came from Samsung. Smart Things. He recognized me and said, oh you know, managed delivery. And they apparently larger footprint than Netflix much higher traffic than Netflix.

    All the iot devices right, call into their[00:30:00] and they. Overnight, basically. Maybe it’s not quite overnight, but they, they they fully adopted it and saw some of the benefits of that adoption as a result. And, and and so it was, it was a cathartic to hear or comforting rather to hear. But yes, it was a, it was a good experience in the challenges of change.

    Alexis: Yeah, it’s, it’s very interesting that we are coming, going, going back to that idea of a team owns a problem and now tries to solve it. Unfortunately it’s really a problem for the business, but it’s not necessarily a problem for the other teams. thAt are consuming something from that team. And now how do you create a sense of urgency for the other team when they are not even aware that it’s really a problem for the business and you cannot count on that for them to investigate that part.

    So maybe that it’s other nudge.

    Michael: Well, and I have a, a story about creating the urgency because I, [00:31:00] that’s what one of the things I learned, there’s actually two pieces to that that I learned. And I applied at the next job, actually after I left Hashi after, sorry, after I left Netflix. It was a mid-tier company. We were on a, a, all the entire fleet was on a, a Heroku actually.

    We were hitting problems with that platform. Going back to the ability to introspect and understand how things work, Heroku was too abstract, too high level for us to be able to operate it effectively for the things that we wanted to be able to do. You know, it got us the zero to one, but that, that hard abstraction. mAde a a, it made it impossible for us to get past that one. loNg story short, though, we needed to migrate, we decided the business decided we needed to migrate off. But even with that, we wanna migrate off like all things that happen in a business, they are good goals. They’re, they’re set, like you said, the 24 month goal.

    Oh yes, we should be But how important is that? How urgent is that? I. [00:32:00] This is from my experience with managed delivery, this is what I, I learned. Okay, so two things. One you need a sense of urgency. So how do we create that urgency? You need to get a date set and that date needs to have consequences. So we talked specifically about setting a nine month target from the point that I had started that job and, and the reason for nine months is nine months. Feels close enough that it will happen, but far enough away that virtually no engineering team says no. Right? And, and and I mean this very much affectionately, we all believe that the world is possible in nine months, not three months, but nine months.

    Yes. Nine months. I for sure we’ll have time. So we we got alignment that in nine months we would, we would hit this target. We made sure that the other aspect of this was we were going to shut off Heroku. We were going to actually disable and tear up the contract. And so that was the, the cliff date. [00:33:00] That’s great to have that date. And there’s a lot to unpack on the importance of setting dates, but the other bit that was vital was we needed to get executive, Alignment with that, that needed to be something that the executives would back. And by that I mean you know, the term leadership or executives is, is nebulous just someone in a position of authority at, at the right level that can basically say once you get to that three months away from landing this. That this is a date that will not move. And we, we were able to get that. And those two things ensured that this, that project very ambitious. We moved the entire fleet out and over to Azure, and we had zero service disruption. It was a, it was a remarkable feat. The, the team did an amazing job, but I truly believe having both of those factors Enabled us to do that Herculean task because the last three, three months you can imagine were brutal, stressful[00:34:00] you know we we bought lots of DoorDash for people to, to and, and, you know, and supported them as they were executing on all of this stuff. But once we landed that the entire crew, Could look back and they did and said this was an amazing thing we were able to accomplish, and there was real pride with being able to do it. So very good lessons learned.

    Alexis: I love it. I love it. And once again, that’s, that’s really interesting to, to unpack the learnings about that. Yeah. You need a date and when, when people hear that. They can hear that, yeah, that’s a date, but maybe we can be late and no, that’s really a cliff that’s, there’s nothing behind. And and you need that support, that alignment.

    So nobody will dare to change the date. There’s no option around that. And that’s absolutely clear for everybody. So now they can make plans. They have the time. Nine months is, is is a good one. We were thinking, yeah, it’s feasible. And, and, and I, and then, you know, thing about it, I, I realized that when you [00:35:00] were saying it, that if you would’ve said three months, I would’ve say, oh, no.

    That I would’ve started to think why it was not possible. But nine months I was comfortable to say, yeah, okay. And I know nothing about the challenge, the reality of the challenge. funny. So yeah, you can start making plans. That’s a, that’s a, that’s a.

    Michael: That’s right.

    Alexis: What, what would be your advice to emerging leaders or who want to make a meaningful impact?

    Michael: The first thing I would say is you need to understand your stakeholders. I have learned the enormous value in getting, developing those relationships and deeply understanding who your customers are who your peers are. Who and what leadership is expecting of your organization? A lot of people, I think, focus, especially emerging leaders, they focus on their team and down. I have a lot of experience in [00:36:00] doing that and failing beautifully because I misunderstood what was expected, what was not spoken, but expected by my peers and by upper leadership. And so you really need to understand not just the the surface statements of here’s our goals, here’s our outcomes. What you want to ask is what keeps you up at night You want to ask where things have failed in the past. You want to hear the, the, the reactions. More than you want to hear the thoughtful process of, of desires, right? It’s those emotional reactions, those small perceptions of your team and of what is expected of, of your organization that actually will influence whether or will, will influence whether or not you are. Well, it’ll affect whether or not you are successful because those are the micro perceptions that actually determine whether they are are, they’re going to think of your team as a team to rely upon for those next strategic steps that they want [00:37:00] to take. Right. So understand them very well, and that takes a lot of time, and there’s great books on this. But this is where it truly is around a psych the, the psychological approach far more than it is that technical execution or delivery. The next one is you need to deliver wins within the first 90 days of starting a new job. And there is a great book, first 90 Days. I think it’s a fantastic book on this topic. I Have, I’ve applied it and successfully a few times now. It very much is correct. Get that, get that win. You have to have credibility when you go into a room. You have to be able to be believed when you say we should do X or Y. Otherwise, you’re gonna stay in the tactical level always because you haven’t established that you can actually solve bigger problems. The key thing with getting that credibility in the first 90 days is you don’t need a big win. You just need something meaningful, something that addresses a concern. Peers of mine had actually mentioned this to me years before too. Don’t [00:38:00] try to run after. The biggest thing you can run after, especially when you first start, start with something. yoU, you, you can own and influence, so it’s something within your control. Don’t do something that’s gonna require a bunch of other folks to be aligned, especially when you first start. It’s challenging to do that, so it should be something for the most part, you can control. I. Second part, it’s gotta be something that matters to other people.

    It doesn’t really matter what it is. It doesn’t have to be a technical solution. It could be an organizational solution. It could be an information solution. It could be a communication solution. It could be any of these things, but it needs to be something that actually addresses a, a, a fear or concern. A great example of this is just starting a monthly newsletter for your organization and ensuring the rest of the business understands even what your team does or your group does. That’s surprisingly a big problem in many places is just the awareness factor, and doing that suddenly puts you on the radar of a lot of people, and it can really, it can really move things forward.

    That’s not a technical problem at all,

    Alexis: Yeah.

    Michael: but it is a problem and it can establish you. [00:39:00] The third thing that emerging leaders need to be taking a look at to have real meaningful impact, define The purpose for your team. And by that I mean you need to bring your team into that. But defining a purpose is one of the most fundamentally powerful actions that I have ever learned to take with my team.

    And purpose is different from mission and vision. a Purpose is. It is the, it lives the lifetime of that team or that group that you are managing. And a purpose is not it, it sometimes it’s referred to as a North star. I don’t think it’s quite that. It’s not quite that right way of seeing it. A purpose.

    This establishes a philosophy that everything stems from. So one of my favorite examples of this was I think he was a, gosh, and the name is gonna slip outta my mind, but he was a, a French designer actually, I think that helped establish the purpose for Disneyland and that purpose was to create happiness in the visitors. Now, if you think about that, that sounds very simple, [00:40:00] but it’s a very powerful fulcrum. Because at that point, when you have that, everything from how you name the parking lots, you name them after Mickey and Goofy, not A and B and C, the design of the trash cans, the uniforms, the decision to have very pleasing flower beds that are millions and millions of dollars of investment for each of these things. Why do you do that? Because each of these pieces maybe make somebody smile a little bit more. Establishing a purpose for your organization enables you to prioritize. It gives your teams freedom to execute and to think more broadly and it enables you to align with what your next strategic steps need to be. It it really is the guiding, you can think of it as a guiding principle. So there’s, I, I’ve written articles on this and, but there’s much better, smarter minds than mine that have, have spoken on this

    Alexis: Ah, I will link to that and we will let people [00:41:00] people decide. About that . So what, what’s next for you? Any exciting projects or initiatives you, you, you want to share?

    Michael: Yeah, so well with Hashi Corp I think one of the exciting things that we have coming up next from the platform engineering organization is really trying to crack this self-service nut. You know, Hashi Corp is an organization that has, we we build tools for infrastructure management, right?

    I mean, we build tools for platform engineering. How do we, how do we leverage all of the, the tools that we have and the patterns and behaviors that we wanna encourage to enable self-service within our organization? So a team being able to go from zero to one. I know this is a nut that a lot of people have cracked in the sense of they’ve created, you know, IDPs, right?

    In, in internal developer platforms. But I think that that’s more of a, a, a how, and I think I wanna get back to again, the principles. What should that, what, what are we caring about enabling the actual day One [00:42:00] problem of give me a service is not a hard problem to solve. It’s been solved a lot. The day two problem of now I wanna add a database to my service. That’s a harder problem. And that’s one of the ones I’m excited to see get moved forward. Yeah, so that’s, that’s, I’m looking forward to that next

    Alexis: That’s very cool. So let’s talk again. Thank you very much Michael for joining. have fun solving that.

    Michael: Thank you, Alexis. 

  • Beyond Top Ten: My Essential Non-Fiction Reads for Leadership and Personal Growth

    Beyond Top Ten: My Essential Non-Fiction Reads for Leadership and Personal Growth

    A few months ago, Kevin Fishner presented me with an intriguing challenge: to list my top non-fiction books. As simple as it sounds, this task quickly unfolded into a reflective journey through the pages that have shaped my understanding of leadership, personal growth, and organizational development. But how does one confine such a wealth of knowledge and inspiration to a mere top ten? The truth is, it’s not just about ranking books; it’s about recognizing the unique value each one brings to different stages of our journey and the varied challenges we face.

    In this list, you won’t find a conventional top ten. Instead, I offer a collection of books, each holding a special place in my library and my heart. These are books that have not only influenced my thoughts but have also been integral tools in my workshops with teams during my career and now at Pearlside. They are more than reads. They are experiences shared, lessons learned, and wisdom applied. From fostering an understanding of team dynamics with Patrick Lencioni’s insightful fables to navigating the complexities of global business using Erin Meyer’s ‘The Culture Map,’ each book has been a key in unlocking potential – both in myself and in the teams I’ve had the privilege to coach and guide.

    Join me as I share this curated list, a tapestry of narratives and insights that have been pivotal in my journey as a co-founder and leadership coach. Whether you are at the onset of your career, leading a startup, or steering an established organization, these books offer a compass to navigate the ever-evolving landscape of leadership and personal growth.

    In the realm of leadership and team development, certain books have transcended the role of mere guides, becoming instrumental tools in my workshops at Pearlside. These selected works offer theoretical insights and have proven to be practical in real-world applications. Let’s delve into these cornerstone books:

    1. The Five Dysfunctions of a Team by Patrick Lencioni: Lencioni’s captivating fable delves into the heart of team collaboration – or the lack thereof. In my workshops, this book serves as a mirror for teams to reflect on their own dynamics. Through its compelling narrative, it provides a framework for understanding and overcoming common obstacles to teamwork, turning theoretical concepts into tangible actions. I wrote a post reflecting on my experience with a leadership team here.
    2. The Advantage by Patrick Lencioni: Building on the themes of his previous work, this book offers a holistic view of organizational health. Our workshops explore Lencioni’s model as a roadmap to achieving business success through cultural coherence and leadership clarity. It’s a powerful guide for leaders seeking to cultivate a vibrant and productive workplace culture. I wrote about this here.
    3. The Culture Map by Erin Meyer: In today’s globalized business environment, understanding and navigating cultural differences is paramount. Meyer’s book is a key resource in our workshops for developing cultural intelligence. It equips leaders with the tools to effectively manage and lead across diverse cultural landscapes, enhancing global collaboration and empathy. I used again the Culture Map in a workshop just a few weeks ago.
    4. What Got You Here Won’t Get You There by Goldsmith Marshall: This book addresses the subtle nuances of personal growth and behavioral change essential for leadership advancement. In our sessions, we use Marshall’s insights to help leaders identify and rectify the small, yet impactful, habits that can hinder their progress, fostering a mindset geared towards continuous improvement. I explain how I conduct the workshop here.
    5. Understanding A3 Thinking by Durward K. Sobek II: A3 thinking is more than a problem-solving tool; it’s a methodology to foster critical thinking and communication. I love using the approach to structuring thought processes and decision-making, enabling leaders and teams to tackle complex challenges systematically.

    Reviewing the list, I realized that I used many other books in my workshops, books by Deming, Drucker, and Senge to name a few. It gives me ideas for more writing!

    Here is the alphabetical list of books:

    1. A Brief History of Time – Stephen Hawking
    2. A Business and Its Beliefs: The Ideas That Helped Build IBM – Thomas J. Watson Jr.
    3. A Little History of Philosophy (Little Histories) – Nigel Warburton
    4. American Icon: Alan Mulally and the Fight to Save Ford Motor Company – Bryce G. Hoffman
    5. An Everyone Culture: Becoming a Deliberately Developmental Organization – Robert Kegan
    6. Blink: The Power of Thinking Without Thinking – Malcolm Gladwell
    7. Built to Last: Successful Habits of Visionary Companies (Good to Great, 2) – James C. Collins
    8. Business Model Generation – Alexander Osterwalder
    9. Changing on the Job: Developing Leaders for a Complex World – Jennifer Garvey Berger
    10. Chimp Paradox: How Our Impulses and Emotions Can Determine Success and Happiness and How We Can Control Them – Steve Peters
    11. Collaboration by design: Your Field Guide for Creating More Value When Bringing People Together – Philippe Coullomb
    12. Competing Against Luck: The Story of Innovation and Customer Choice – Clayton M. Christensen
    13. Creativity, Inc.: Overcoming the Unseen Forces That Stand in the Way of True Inspiration – Ed Catmull
    14. Delivering Happiness: A Path to Profits, Passion, and Purpose – Tony Hsieh
    15. Freedom, Inc.: Free Your Employees and Let Them Lead Your Business to Higher Productivity, Profits, and Growth – Brian M. Carney
    16. Good Authority: How to Become the Leader Your Team Is Waiting For – Jonathan Raymond
    17. Good to Great: Why Some Companies Make the Leap… and Others Don’t – James C. Collins
    18. Great by Choice: Uncertainty, Chaos, and Luck–Why Some Thrive Despite Them All (Good to Great, 5) – James C. Collins
    19. Homo Deus: A History of Tomorrow – Yuval Noah Harari
    20. How Not to Diet – Michael Greger
    21. How to Win Friends and Influence People – Dale Carnegie
    22. Humanocracy: Creating Organizations as Amazing as the People Inside Them – Gary Hamel
    23. I’m a Joke and So Are You: Reflections on Humour and Humanity – Robin Ince
    24. Immunity to Change: How to Overcome It and Unlock the Potential in Yourself and Your Organization (Leadership for the Common Good) – Robert Kegan
    25. Joy, Inc.: How We Built a Workplace People Love – Richard Sheridan
    26. L’art de devenir une équipe agile – Claude Aubry
    27. Lean Management: Mieux, plus vite, avec les mêmes personnes. – Pierre Pezziardi
    28. Legacy: What the All Blacks Can Teach Us About the Business of Life – James Kerr
    29. Leonardo da Vinci – Walter Isaacson
    30. Les mots sont des fenêtres (ou bien ce sont des murs): Introduction à la Communication Non Violente – Marshall B. Rosenberg
    31. Man’s Search for Meaning – Viktor E. Frankl
    32. Managing for Happiness: Games, Tools & Practices to Motivate Any Team – Jurgen Appelo
    33. Never Split the Difference: Negotiating As If Your Life Depended On It – Chris Voss
    34. Outliers: The Story of Success – Malcolm Gladwell
    35. Radical Candor: Be a Kickass Boss Without Losing Your Humanity – Kim Malone Scott
    36. Radical Product Thinking: The New Mindset for Innovating Smarter – R Dutt
    37. Reboot: Leadership and the Art of Growing Up – Jerry Colonna
    38. Reinventing Organizations: A Guide to Creating Organizations Inspired by the Next Stage of Human Consciousness – Frederic Laloux
    39. Search Inside Yourself: The Unexpected Path to Achieving Success, Happiness (And World Peace) – Chade-Meng Tan
    40. Shoe Dog: A Memoir by the Creator of Nike – Phil Knight
    41. Spiral Dynamics Integral: Learn to Master the Memetic Codes of Human Behavior – Don Edward Beck
    42. Stupid, Ugly, Unlucky and Rich: Spike’s Guide to Success – Richard St. John
    43. Surely You’re Joking, Mr. Feynman!: Adventures of a Curious Character – Richard P. Feynman
    44. **Talking to Strangers: What We Should Know About the People We Don’t Know** – Malcolm Gladwell
    45. Team Topologies: Organizing Business and Technology Teams for Fast Flow – Matthew Skelton
    46. The 4 Disciplines of Execution: Achieving Your Wildly Important Goals – Chris McChesney
    47. The Anatomy of Peace: Resolving the Heart of Conflict – The Arbinger Institute
    48. The Art of Gathering: How We Meet and Why It Matters – Priya Parker
    49. The Artist’s Way: A Spiritual Path to Higher Creativity – Julia Cameron
    50. The Autobiography of Malcolm X – Malcolm X
    51. The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever – Michael Bungay Stanier
    52. The Culture Map: Breaking Through the Invisible Boundaries of Global Business – Erin Meyer
    53. The Diamond Cutter: The Buddha on Managing Your Business and Your Life – Michael Roach
    54. The Dream Team Nightmare – Portia Tung
    55. The Fifth Discipline: The Art & Practice of The Learning Organization – Peter M. Senge
    56. The Five Dysfunctions of a Team: A Leadership Fable – Patrick Lencioni
    57. The Goal: A Process of Ongoing Improvement – Eliyahu M. Goldratt
    58. The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers – Ben Horowitz
    59. The Happiness Advantage: The Seven Principles of Positive Psychology That Fuel Success and Performance at Work – Shawn Achor
    60. The Lean Manager: A Novel of Lean Transformation – Michael Ballé
    61. The Manager’s Path: A Guide for Tech Leaders Navigating Growth and Change – Camille Fournier
    62. The Meme Machine – Susan Blackmore
    63. The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win – Gene Kim
    64. The Qualified Sales Leader: Proven Lessons from a Five Time CRO – John McMahon
    65. The Rider – Tim Krabbé
    66. The Righteous Mind: Why Good People Are Divided by Politics and Religion – Jonathan Haidt
    67. The Sketchnote Handbook: the illustrated guide to visual note taking – Mike Rohde
    68. The Soul of a New Machine – Tracy Kidder
    69. The Southwest Airlines Way – Jody Hoffer Gittell
    70. The Starfish and the Spider: The Unstoppable Power of Leaderless Organizations – Ori Brafman
    71. The Toyota Way: 14 Management Principles from the World’s Greatest Manufacturer – Jeffrey K. Liker
    72. Thinking In Systems: A Primer – Donella H. Meadows
    73. Thinking, Fast and Slow – Daniel Kahneman
    74. Training from the Back of the Room!: 65 Ways to Step Aside and Let Them Learn – Sharon L. Bowman
    75. Unflattening – Nick Sousanis
    76. Understanding A3 Thinking: A Critical Component of Toyota’s PDCA Management System – Durward K. Sobek II
    77. Visual Teams: Graphic Tools for Commitment, Innovation, and High Performance – David Sibbet
    78. When Breath Becomes Air – Paul Kalanithi
    79. When They Win, You Win: Being a Great Manager Is Simpler Than You Think – Russ Laraway
    80. Whiplash: How to Survive Our Faster Future – Joichi Ito
    81. Why I’m No Longer Talking to White People About Race – Reni Eddo-Lodge
    82. Why We Sleep: Unlocking the Power of Sleep and Dreams – Matthew Walker
    83. Work is Love Made Visible: A Collection of Essays About the Power of Finding Your Purpose From the World’s Greatest Thought Leaders (Frances Hesselbein Leadership Forum) – Frances Hesselbein
    84. Work Rules!: Insights from Inside Google That Will Transform How You Live and Lead – Laszlo Bock
    85. #Workout: Games, Tools & Practices to Engage People, Improve Work, and Delight Clients – Jurgen Appelo

    The journey through these pages has been more than an academic exercise; it has been a voyage of personal and professional discovery. Each book on this list has left an indelible mark on my approach to leadership, team building, and personal growth. They have been companions and guides, challenging my perceptions, affirming my experiences, and inspiring new ways of thinking and leading. In my work at Pearlside, these books have informed our methodologies and helped shape the transformative experiences we strive to create for our clients.

    In sharing this list, I invite you to view these books not just as a collection of titles, but as a mosaic of knowledge, each piece offering unique insights relevant to different stages of your journey. Whether you are navigating the complexities of team dynamics, cultural diversity, personal growth, or organizational change, these books provide a wealth of wisdom to guide you.

    Call to Action:

    Now, I turn the page over to you. What are the books that have profoundly impacted your journey? Which titles resonate with your current challenges and aspirations? I encourage you to share your thoughts and recommendations in the comments. Let’s continue this conversation and enrich our collective journey with diverse perspectives and insights.


  • The Conductor’s Magic Wand: Transforming Leadership

    The Conductor’s Magic Wand: Transforming Leadership

    In the latest episode of Le Podcast on Emerging Leadership, I had the pleasure of hosting Noah Max, a visionary in the realm of classical music. Noah, a composer and conductor, shares his profound insights on leadership within the creative arts.

    🔹 Creative Leadership: Noah describes his role as a composer akin to being a thought leader, constantly striving to innovate and push the boundaries of classical music.

    🔹 Challenges in Classical Music: He highlights the difficulties in bridging the gap between classical music and wider audiences, emphasizing the need to communicate its relevance and vitality in people’s lives.

    🔹 The Power of Art: Noah passionately speaks about the personal and almost therapeutic impact of engaging with the arts, beyond intellectual understanding.

    🔹 Leadership in Practice: Sharing his experience with the opera “The Child in the Striped Pyjamas,” Noah reflects on the importance of team synergy and the challenges of leading a creative project.

    🔹 The Conductor’s Role: He delves into the unique dynamics of conducting, where a blend of vision, listening, and collaboration is key to creating a harmonious performance.

    🔹 Immersive Leadership Workshops: Noah discusses his innovative workshops that allow individuals to experience the role of a conductor, emphasizing self-discovery and personal growth.

    🔹 Personal Development: He stresses the importance of continually challenging oneself to grow as a leader, drawing parallels to physical training.

    🔹 Mentorship and Inspiration: Noah shares his experiences with mentorship, both as a mentee and a mentor, highlighting the reciprocal nature of these relationships.

    🔹 Future Projects: Looking ahead, Noah is excited about his upcoming compositions, including his first symphony.

    🔹 Advice for Leaders: He advises emerging leaders to tune out the noise and listen to themselves, making decisions based on what truly matters to them.

    Tune in this enlightening conversation with Noah Max, where music and leadership intertwine to create a symphony of insights. Tune in to this episode to be inspired, regardless of your field!

    Listen now and let the music of leadership elevate your day! 🎧

    References:

    Transcript:

    Alexis: Today, we have a truly enchanting episode lined up for you. Noah Max masterfully blends the art of music with the essence of leadership. He’s a creative artist, not only a composer and a conductor he’s an innovator in the world of classical music.

    Alexis: Welcome to Le Podcast on Emerging Leadership, Noah. How do you typically introduce yourself to someone you just met? 

    Noah: Well, it’s lovely to see you, Alexis. Thanks for having me on the podcast. I suppose I would go in with creative artist. Because that’s something everyone can relate to immediately and understand. I work specifically in the field of music. I do a number of different things within the field of music, including conducting, which I know we’re going to speak about later on.

    But primarily, at heart, I’m a composer, which means I write music. And that sometimes leaves people a little bit nonplussed, because they’re not quite sure what [00:01:00] it means to create music from scratch, or You know for what context are you creating music? What does your life look like if you’re getting out of bed every morning and what writing music?

    I mean, how does it work? So the way I would describe it is that I’m attempting to imagine sounds that nobody’s heard before and then notate those sounds either for existing instruments, combinations of instruments, or perhaps even inventing an instrument physically or electronically which doesn’t yet exist, in such a way, so notating it in such a way that Performers could then realize that vision for an audience.

    And often for me, that’s within the context of classical music in the concert hall. Sometimes it will be for television, film, something of that description.

    Alexis: Okay, that’s fantastic. So now I guess people are wondering, are, are we on a [00:02:00] podcast about leadership? And I’d say, yes, we are. And I will ask a question about how do you define leadership in that context of composing and conducting? And what are some of those unique challenges you face as a leader?

    in the musical world. 

    Noah: I suppose there’s two ways that you can look at a question like that. And one of them is intensely creative and one of them is intensely practical. So from the perspective of composing, I suppose it’s sort of like being a thought leader or a philosopher in that you’re trying to move things forward.

    You don’t simply want to repeat things that have already been done although there’s nothing inherently wrong with that but you want to bring something original and valuable to the table, which is going to in some way move the dialogue forward during the course of your creative lifetime. And then there’s the more practical side, which I suppose Through my composing [00:03:00] through my conducting, excuse me, and my other activities one gets a little bit closer to this, which is the fact that there’s a lot of worry in the classical music world that we are in a sort of declining landscape.

    It’s certainly a very confusing landscape at the moment. I think there has been a great failure in the world of classical music to communicate itself to the wider world and to build bridges with the wider world. To show people who may feel no great connection in their life with classical music, contemporary classical music, romantic classical music, baroque or renaissance music it’s felt to communicate the ways in which that can be an important, an incredibly vital and, and life giving and sustaining force in, in people’s lives. 

    And so, you know, having failed to communicate that, no wonder people don’t necessarily feel as connected to it as maybe they could or should. And so, part of my mission in all the different things that I do is to connect people [00:04:00] with the arts in any which way, no matter what they spend their life.

    doing. I would like them to have an inroad so that they can, you know, feel the beauty and the sometimes overwhelming power of these mediums in their own life.

    Alexis: Wow, that’s beautiful. Ah, that’s beautiful. And I hope that will trigger the interest of people to have a taste at it without the intellectual knowledge that is coming to that. I’ve, I’ve observed times and times that people don’t Listen, or don’t watch paintings or look at it because they don’t have the knowledge that is going with it.

    And I’m saying that’s, that’s like tasting food. You, you don’t necessarily have all the knowledge behind it, but you can taste it and maybe you like it. Maybe you don’t, or that could be a drink, that could be food, and that could be music, or that could be painting. Maybe just have a look at it and listen to what is happening inside [00:05:00] yourself.

    That would be. Maybe your first time, don’t you think? 

    Noah: Oh, absolutely. And the wonderful thing with these things is that there’s no incorrect response. Including, you know, perhaps a work of art which everyone says is a great piece of genius leaves you feeling cold. And, you know, that’s fine. It’s an intensely personal thing. I think to just sit and observe a work of art or to sit in a concert hall, which feels incredibly formal and sometimes quite rigid.

    And to experience a work of music over a period of time. It’s an incredibly intense experience and it’s a beautiful experience, but beauty can be terrifying. particularly if you’re not used to it, if you’re not accustomed to it immersing yourself in that beauty can be a terrifying experience, and that’s one of the reasons I’d encourage everyone to do it.

    I think that’s part of the vital nature of it. But you also mentioned the intellect there, Alexis, so just to pick up on that for a minute. Often I [00:06:00] find we over intellectualize, actually, the problems in our lives, whereas accessing the creative arts is to do with intuition and the realm which is beyond the intellectual and beyond the statistical and the scientific and the measurable, although all those do come to play in their own.

    special, interesting ways. But so much of what’s important is not that. And actually, I think this is the sense in which this is a life giving force. So you compared the analogy with food and in some sense that’s correct, except that we all have to eat three times a day or thereabouts in order to sustain ourselves.

    So food is a life giving force in a physical sense. We need the calories in order to sustain our lives. Just like we need a roof over our heads. Et cetera, et cetera. But You might say, well, why do I need painting in my life? Why do I need theatre in my life? Why do I need cinema, for that matter, in my life?

    it gives you something which is completely personal to you and which is [00:07:00] not quantifiable, no matter whether you think you’re a creative person or not. And I used to be incredibly naive and evangelical about this. I felt that everybody was creative. And I no longer think that’s True.

    And I think a lot of people actually feel tremendous pressure that maybe they should be creative and actually it’s not part of their nature to produce things from scratch. And that’s completely fine. a work of art can feel as though it’s judging you, but there should be nothing judgmental about the process of appreciating art.

    And I would like everybody to have their own way in, perhaps to step out of the intellect. And this is something I continually remind myself that I need to do. as well, because it’s not always the best way to solve a problem.

    Alexis: I love it! Thank you for sharing that. Can you share an experience where your leadership skills were put to the test. 

    Noah: Well, the obvious one which comes to mind, and there might be some listeners who are aware of this, as I know you are I’ve spent the last five [00:08:00] years bringing an operatic adaptation of John Boyne’s novel, The Boy in the Striped Pyjamas. And you know this because you were at one of the instrumental rehearsals actually in London back in early January.

    Can’t believe it’s so long ago already. But every single part of that process was a struggle. Writing the music was a struggle. Doing the research in order to take the entire project with the requisite seriousness was a struggle. Digging into my own family history and my connection with the topic matter was an immense.

    Uphill climb spiritually and the logistics of putting on the performance, which we did pretty much single handedly myself and the Echo Ensemble, which is my orchestra, which sort of morphed into an opera production company for that project. And everything went wrong, which could possibly have gone wrong on ways to, I mean, I would.

    We could just [00:09:00] sit here for an hour talking about the litany of things which went wrong and I was working all hours in a very unhealthy way. So it’s not something I would hold up as a model of good practice per se. And it’s certainly not an experience I would like to repeat. But it was in its own way, the best of times.

    And the reason for that was because of the wonderful synergy in the team. And the only thing which functioned properly on that whole project. Was my team and I told them that and I even with all the other things vying for my attention. I made my priority to Nurture the synergy of that team and fortunately that turned out to be a good investment of resources.

    Alexis: Yeah, it’s, it’s, it’s very interesting what you’re saying about the unhealthy way and all the things going wrong. I was, I was listening to the serial entrepreneur, who created several companies not all of them were [00:10:00] successful. In reality a few of them were successful and a lot were small disaster and bigger disasters.

     and he was reflecting on that and he was saying, oh, you, read on LinkedIn and you believe all those people are very highly successful and highly driven and they are really good at all what they are doing and, and everything is going well for them. in reality everything is going wrong every day. And you just need to handle it. And sometimes you do it well, and sometimes you learn something in the process of, in your experience, and sometimes you don’t. And it’s even getting worse. So, there’s just a few things that matter, and that That’s how you are doing that, not all by yourself, but building a support team, you just mentored on that.

    That was your team. So what happened with that team? What, what is that team and how it works [00:11:00] for you to work with the team? 

    Noah: Well, there are certain differences, I suppose in that making music is a process which is incredibly emotionally vulnerable. and very intimate and you have to be sharing of yourself whenever you’re doing it. I was conducting this project as well. So it was my own music that I was conducting with a team that I had hand picked.

    So these were all musicians I deeply admired and. respected and enjoyed working with, but when you’re working on topic matter, that’s as dark as that for a sustained period of time, it’s just a great challenge. And the endurance is a challenge. I mean, on a personal level, what I kept reminding myself whenever I was fatiguing, which was often was It’s never going to get better than this.

    So just enjoy every minute, which seems counterintuitive again, given the topic matter, but, [00:12:00] but it was necessary to get through it. And actually on the team level, I think that was reflected too, because I wanted to make sure that there was enough room for. levity and a bit of risque gallows humor, you know, because you can’t just be heavy and serious all the time.

    And opera making is fun. It should be fun. It’s very interesting to me what you’re saying about the, you know, the, the, the front facing is, is always incredibly. Successful. And then, you know, generally the failures are kept private. I mean, there was just such a huge litany of failures and false starts on the road to this project.

    And without the support of, I mean, the whole team, but particularly certain individuals who were attached to it for, you know, right from the start years earlier. I don’t know whether I would have pushed through all of those, but it’s just interesting as well, when you zoom out. You know, if you read the daily news feed, it’s always bad news because bad news happens in the short term.

    I do, I don’t do any social media. I deleted all my social media. I do a newsletter once a month and when you zoom out And you only [00:13:00] do your news once a month, generally the news is more positive over the mid and the long term. Just an interesting thing to, keep in mind. I mean, it’s wonderful that with pyjamas, I think, you know, given that I’d never put so much energy and effort into anything in my life.

    And to see it rewarded and to see my team rewarded through the reviews that we got and the recognition that the project got was, was absolutely wonderful. But that’s not an accurate reflection of what was going on under the surface. You know, the duck’s legs were, were very much tangled in the weeds there.

    Alexis: you mentioned the rehearsal I was amazed of a lot of different things, but things that I still have in mind, there were the composer and the conductor. And so that was your own music. But you were already comfortable with the musician to challenge a little bit the composer or to to make fun of the composer [00:14:00] in some ways about the music itself.

    And I thought it was really funny to say they are, and you are making fun of yourself or Separating yourself from the composer, from the music, because now we are trying to to play the music. it’s two different times. And I was looking at that, it was really interesting.

    And there was sometimes the, the explanation of the music also. What is happening? That to give the context of, okay, we are, we are starting at that particular measure and you give the context about what is going on and you you explain what is going on what you would like to hear and and there’s a dialogue with the the musician and i i saw them taking notes on the on the score about what was going on and and you give them feedback And they ask something and I was that dialogue was fantastic in a way in my mind the music is on the score.

    You just play [00:15:00] it and you’re done and that’s absolutely not what is happening Which was amazing to me Do you have some some reflection about what is going on when you are doing the rehearsal with the team? 

    Noah: Well, that situation was very specific. And I think being a composer who conducts creates a very specific. Scenario whereby you can offer certain insights. into the process of how something’s been created and what the thought process was behind it. Whereas if it’s somebody else’s music, you’re not necessarily in a position to do that.

    Although even that only goes so far, interestingly. I often feel as British composer William Walton must have felt, there’s a possibly apocryphal story of a occasion when he was conducting his own great oratorio, huge orchestra and choir called Belshazzar’s Feast. Tremendous piece. I recommend everybody who is listening to this should go and find it on YouTube, but he was conducting a performance of it and somebody asked him a very [00:16:00] specific question of, oh, you know, you wrote this marking in this bar.

    What did you mean? And he said, well, I’ve got no idea. I wrote it 20 years ago.

    Not the response you’d expect or maybe hope for, but by the time we were performing that I had written the piece a year and a half ago in a frenzy of creative activity. And so much of the creative process is a mystery, even to the creator. So there were situations where people were saying, you know, what did you mean by this?

    It’s like, well, you know, what did I mean then? What do I? think I might want now, and you know, are they the same thing? Possibly not, and neither of them might be right. So it’s tricky, but you know, under more normal circumstances, I, I mean, see with conducting, there are no normal circumstances. It’s an extraordinarily strange situation you find yourself in.

    [00:17:00] Just to give people an idea, just the slightest idea if you’re an international conductor, say, and you are guest conducting with a series of symphony orchestras around the world, you’ll be traveling one week, one place, one week, another place, one week, another place, maybe you’ve never gone to these places before, maybe you don’t speak.

    the languages in any of them, and you’re confronted with 80 people who you’ve never met before, and you’re all performing music in three days time that none of you have ever performed before, and somehow you’ve got to create a performance that is going to be spiritually valuable to the 5, 000 people who are paying to see it.

    Or however many people it is. So it comes with extraordinary pressure, and it’s an extraordinarily aspirational job. There’s so much of it which is mysterious. It’s actually the mysterious elements of it which I really love. And when I’m introducing people who have no idea about conducting to it, as you know, I know you want to talk about these workshops a little bit [00:18:00] later on I think those mysterious and magical elements are the ones which are worth paying the greatest attention to, in a way.

    But there is that magical synergy between the group, almost like a murmuration of birds. You know, how they know when the next one’s going to turn in that direction. It’s, it’s all just, you know, it shouldn’t be possible. It really shouldn’t be possible. According to science, it shouldn’t be possible for a string player to play their instrument in tune.

    And yet everyone does. I mean, to get your finger within a nanomillimeter of whatever it is, it shouldn’t be physically possible. So, you know, what we’re doing here is the impossible. That’s what we’re talking about. And I mean that literally, not figuratively.

    Alexis: and that and that’s a that’s a very interesting thing and I would like to go back to What is the level of freedom for the musicians to express themselves, express themselves when they are playing that music? [00:19:00] I thought there was a dialogue between the conductor and the musician. And so that means they have a degree of freedom in that process, individually and together.

    So there’s something going on there, I believe. 

    Noah: Yes, I think It’s very interesting because I think a group is looking to, the leader for the vision of the whole because everybody has their part to play in the whole. So you need to present a vision of the whole but not in a way that feels dictatorial. It’s got to start with listening and assessing what’s the player’s needs are as specialists.

    You are essentially a generalist as a conductor and you are there to help a group of specialists achieve something together, which perhaps they hadn’t even dreamed of possible was possible when they were just individuals in their practice room or, or, you know, whatever it was [00:20:00] sometimes an individual will have an idea which is incredibly valuable.

    Sometimes the hive mind will just come out with something which, you know, you never would have thought of. Much better than anything you could have thought of. And so rather than feeling as though you’ve got to impose your vision, I think there’s always got to be a dialogue between the two. And if you are trying to convince people to do something your way then first of all, you really need to be sure about it.

    But also, you know, just telling people to do it isn’t enough. You sort of need to coax them to, to sort of, to try it and explore it and, and to maybe feel as though they thought of it themselves. And there’s a little bit of You know, magic about that as well. Maybe misdirection, but

    Alexis: I love that because now I can see the parallel with the world of business and all the teams that needs or so the to assemble the creativity of specialists to accomplish something bigger. [00:21:00] and speaking of that, you offer. Immersive sessions with musicians for people to understand what happens behind the scenes.

    And so what inspired you to start those sessions? 

    Noah: that’s right. It’s an incredibly exciting journey, sort of honing these sessions into what they are now. I think I was inspired by the figure of the conductor itself, which looms large over the popular culture in a very strange way, because nobody really knows how it works. Conducting. Sort of this person who stands up on a podium and waves a magic wand, and there is that image there, that archetype of the magician, the wise old sage, and you’re sort of harnessing that power.

    And that’s been an incredibly powerful icon, I mean all these films coming out now, there’s a film just coming out very soon about Leonard Bernstein who was a big force in the culture. There was a film with Cate Blanchett, the name of which I forget. [00:22:00] And you know, there was a film about 10 years ago now called Whiplash, which is an extraordinary movie with a great performance from J.

    K. Simmons in that. So people sort of have these preformed ideas of what a conductor might be. What I’m very interested in is the fact that when one steps onto the conducting podium, your personality transforms. this is as true of me as it is of anyone else, and it’s as true of as it is of non musicians.

    that self transformation can be, I mean, it’s incredibly volatile. But I think it can be a great vehicle for self discovery and for self actualization. And in that space where you can no longer verbalize, going back to this thing of intellectualizing, you know, when you’re confronted with a bunch of specialists who do something that you know, nothing about.

    And all you can do is wave your arms at them and communicate yourself physically. Suddenly you strip away all the nonsense and you’ve got a space in which there’s this [00:23:00] embodied learning experience. And you can, oh, you can discover things through this, which I promise you, you could not discover any other way, given years and endless streams of cash.

    It’s a unique experience and I recommend it to everyone. So this is part of my mission to sort of coax everyone into trying it, I suppose, and to see what it can offer them.

    Alexis: you describe a little bit how it works? 

    What people are supposed to be doing? 

    Noah: So we have an ensemble and we have some music and the participants and I will do a little crash course on how you hold the stick, what the basic moves are, just get a little bit comfortable with that. And then we throw people in the deep end and we invite you up to stand in front of the group and We see what happens and whatever your starting point is, we work from there and it’s quite extraordinary because I’ve never [00:24:00] had a situation where we’re unable to make progress.

    I mean, even somebody who’s never listened to a piece of classical music in their life. Sometimes people who have that actually have no foreknowledge. Often end up being the best at it, strangely. But you can make a lot of progress. And once you sort of got used to the very strange sensory overload, all these different things coming at you at once things start happening.

    It’s very hard to verbalize. You know, I struggle to verbalize it. All I do in my situation as sort of mentor is I just try and again, just sort of lead people along and see if I can get them to notice the sensations within themselves and how they can modify what they’re doing to get a better more vibrant response from the musicians.

    And we get the musicians feedback as well, which is It’s incredibly exciting because obviously they’ve played for many, many conductors. And I’ve heard behind closed doors from some of my players that actually some of the conducting they witness in these sessions is better than [00:25:00] some of the conducting they witness in their professional lives as performers.

    So you’d be surprised at what you’re capable of, man. I mean, I don’t know. You should.

    Alexis: really love that idea that people who know nothing about it able to feel it in a way. So, basically Listen to what is going on in themselves. Listen to what is the feedback they have from the team and adjust their behavior so that the result will be different. And basically that’s what we are trying to tell leaders in other fields to really understand.

    How they should.

    adjust what they are doing to have a different response. And that’s not, that’s not changing the others, that’s changing yourself. and look at what is going on, what is really going on. And it’s it’s very interesting that the parallel is so obvious. I am, and I’m now really excited and I would like to try that. 

    Noah: [00:26:00] You should.

    Alexis: When the people are going through that immersive experience what do you believe they take away from that? 

    Noah: they won’t necessarily take away What they want, but I believe they will take away what they need. And it may not be something that they’re capable of verbalizing at the time. It will start off as a felt difference in the way they operate. And then maybe when you step away from that slightly remarkable experience and go back to your life, which is also remarkable.

    I mean, everyone’s life is remarkable in its own way, but you know, it’s, it’s also repetitive and it’s the world that you know. You take the treasure back from the cave into the world that you know, and you see if there’s things you can do, optimize, streamline in order that you can find that sensation again you find out what [00:27:00] that embodied knowledge means to you.

    I’m hesitant to say too much because. I don’t want people to come along thinking that they should. I mean, you might come to the session thing. Oh, I really just want to increase my confidence in front of a crowd. And, and, you know, my, my presentation skills, it could be something as simple as that, but that’s not, I mean, you’ll get that.

    Don’t get me wrong. You will get that. And then some, but. it goes much deeper. There’s almost something therapeutic about it. And I’m very interested in the depth psychologists and their writings. And I’ve also, because of my, my Viennese heritage, my ancestors escaped from Vienna at the same time as the Freuds. 

    And they were very much in that scene, which was filled with you know, these great thinkers and artists and stuff. So I, I’m very interested in all that literature and all that thought. You know, I’m hesitant to say too much because I think it’s something deep I don’t want people to have too many preconceptions.

    Alexis: But I love it. I believe that we discussed [00:28:00] enough so that people can understand that that’s an experience that you need to live and something will happen. And I, I love what you are saying about, that’s not necessarily what you want, but that’s what you need. And that’s a kind of Nanny McPhee experience.

    So, sorry, 

    Noah: it’s funny you say that, because I, I often think of the Nanny McPhee thing, that when you, you want me, but you, sorry, you need me, but you don’t want me, I have to stay. Is this right? And when you want me, but you no longer need me, I have to go. It’s one of the tragic truths of, of life, I think.

    Alexis: that’s, that’s a, that’s a very interesting, interesting one. So, how do you continue to, to grow and develop yourself as a leader? 

    Noah: Well, you have to do things which are going to stress you and stretch you regularly. Anybody who goes to the gym knows this. It’s, you know, relaxation is no good, and pure tension is no good. It’s a [00:29:00] cycle of tension and relaxation which creates hypertrophy. And I think the same is true in terms of the challenges one needs to take on.

    So I’ve recently completed this huge challenge and I spent some time after that feeling slightly listless with a big striped pajamas shaped hole in my life. But now I’ve got myriad new challenges which are really stretching me in completely unexpected and completely different directions. So I’m flexing muscles that I hadn’t used before and I hadn’t maybe even known were there.

    And I think that’s, that’s crucial. 

    Alexis: Excellent. I, I, I love the stress and stretch and the part with the, the gym that will really help to, to understand that. Do you have any mentors or role models who have influenced you? 

    Noah: Well, I, I did. In some sense I still do. But I had a mentor called [00:30:00] John Whitfield, who was a bassoonist and a conductor. He founded his own ensemble, just as I have my echo ensemble. He founded Endymion Ensemble, which was a jewel in the crown of British chamber music making in the 80s if anyone’s interested in Endymion, again, you can find their recordings on Spotify, YouTube tremendous stuff to be found there.

    I met John in the last years of his life. He was very unwell. He died quite young. He was in his mid sixties when he died. He’d had health problems throughout his life, but he was a tremendous mentor and support to me. We met completely by chance at a concert. So, go to concerts, you never know who you’ll meet. it’s strange to me now, because it’s been several years since he passed away. And Stripe Pyjamas originally was his idea, actually, we, we, it came up in a conversation that we had. he would have loved to have seen it realised. And, and that made [00:31:00] me think, you know, that he was investing all this time and energy in me, knowing that he wouldn’t live to see me fulfil my potential.

    But it was what he wanted to do, and actually I’m convinced that, I mean, I, I supported him with his endeavours as well, and those were life giving for him in his state. But the ability to engage with. musicians and players to arrange and orchestrate music, which he’d always loved doing. And he did some of his best work in those last few years of his life.

    So he was an incredibly inspiring man, a difficult man as well. And I think he wanted me to avoid some of the pitfalls that he felt he’d fallen into. when he was my age, particularly regarding the vicissitudes of a creative lifestyle, which maybe are more volatile than if one were working in a different, slightly more stable field.

    Alexis: Do you have other people now? that are that are inspiring [00:32:00] you? And the second question that is coming just after is are you are you mentoring other people yourself? 

    Noah: Hmm. Well, there are plenty of people I find inspiring. I find you inspiring, Alexis. But in terms of mentorship, you know, John was my mentor and I was very, very fortunate. Nowadays, I keep my own counsel and I do my own thing. So life has changed in that regard over the last few years. And yes, I do try my best to be a support to my own colleagues and to my students of whom I have a few and they’re tremendously bright and, you know, many of them conductors, some of them composers.

    And so I try to just nudge them in the direction of interesting things. in order that they might shape themselves, which I think is what John did for me. And I mean, also [00:33:00] in funny sort of ways, I was a mentor to John as well, in that I encouraged him to remain musically active despite his ill health. I have a lot of friends of mine who are of older generations as well, and I occasionally try to provoke them and poke them into some kind of creative activity, which I think might be good for them and usually I’m right, so.

    Alexis: Yeah, I love it. I love it. So, What are some upcoming projects you’re excited about? 

    Noah: Oh, well, it’s mostly writing at the moment. I’m very deeply involved in writing projects. I’m currently writing my first symphony, which is a huge undertaking, very, very different from the first opera. And that is a commission for the London Mozart players, which is a chamber orchestra here in London, tremendous group, really lovely, lovely people as well, which is a wonderful thing.

    I feel very fortunate to be doing that. And that will be premiered [00:34:00] in the summer as the opening concert of the Thaxted Festival, which was the birthplace of a composer called Gustav Holst. So if you’re new to classical music, you’re getting loads of names here today. Gustav Holst is one to stick into your browser, particularly because next year will be 150 years since he was born.

    So it’s sort of commemorating that happy occasion, that milestone. So, so it’s all, it’s a great honor to be doing that. And I’ve got a number of Very exciting composing projects, which are lined up for the new year as well. So it’s going to be busy for the next bit. But at some stage, I look forward to getting back to some, some carving, some conducting as well.

    Alexis: Love it! there will be a lot of references to add to the companion blog post And, and finally do you have any advice for emerging leaders, regardless of their 

    Noah: See, I’m always just hyper aware of how specific my field is and in giving general advice. I never want to, you know, I’m just so [00:35:00] conscious of the fact that. Music can feel like an alien world, so could I really give advice more, more generally? Well, you know, maybe, maybe I can. At the risk of sounding blithe and clichéd, I think you’ve really got to learn to tune out the noise and listen to yourself. It’s very easy to expend a lot of energy on stuff that you do not care about and which you’re not really interested in pursuing for whatever reason. And there is so much static and noise out there now.

    So learning how to tune your radio set so that you can figure out a good principle on which to make decisions so that you know what it is you want to do and where it is you want to go. I think, you know, whatever kind of entrepreneur you might be. That’s useful because you could [00:36:00] invest a huge amount of your time, energy, money, other people’s money into creating something that you don’t really believe in.

    And I know people who’ve done that and, you know, they always learn from it, but never ends well. if you can avoid it, then perhaps that’s a good thing too.

    Alexis: that’s beautiful. love it. I will add a few links about where the people can find your work, follow your work and get in touch with you. And I’m very thankful for having you join the podcast today. So thank you very much, Noah. 

    Noah: Oh, well, Alexis, it’s been a pleasure. Thank you for having me, and if anybody wants to know more about what I do, they can go to www. noahmax. net. That’s n o a h m a x dot net. That has my music, my paintings as well and various other things. It has a place where you can get in touch. You can also find my music on YouTube, on Vimeo, on [00:37:00] SoundCloud, and you can also, through the website, you can sign up to my monthly newsletter that I mentioned earlier.

    And that’s just a monthly burst of creative energy from my part of the world. And you can find out what I’m doing. And if you want to come be a groupie then you can find out where I’m performing, what’s going on. And nine times out of 10, I will be there. So if you want to say hello, that is also really the best way to do it.

    Alexis: Thank you very much, Noah. 

    Noah: Thanks. Bye.

  • Ioanna Mantzouridou on Revolutionizing Leadership with AI

    Ioanna Mantzouridou on Revolutionizing Leadership with AI

    In our latest episode of Le Podcast on Emerging Leadership, I am honored to feature Ioanna Mantzouridou, Co-founder & CEO of Dextego. Join us as we delve into Ioanna’s inspiring journey from her roots in HR to leading an innovative AI coaching platform.

    Key Highlights of the Episode:

    1. Journey to Dextego: Ioanna shares her transition from considering a PhD in organizational psychology to spearheading an AI-driven talent development platform.
    2. Dextego’s Mission: Learn about her vision for reducing talent attrition through personalized soft skills training and the role of AI in democratizing leadership development.
    3. Overcoming Remote Work Challenges: Insights into the challenges of developing talent in remote settings, especially during the COVID era.
    4. Empathy in Leadership: Discover Ioanna’s emphasis on empathy, discipline, and a continuous learning mindset when building her team.
    5. Addressing CEO Challenges: Ioanna discusses balancing fundraising, sales, and maintaining vision in the early stages of a startup.
    6. Innovation Culture: How employee-driven innovation and aligning with company strategy can revolutionize workplaces.
    7. Success Metrics at Dextego: The focus on top talent retention and the transformative impact of personalized development tools.
    8. AI Tailoring for Career Stages: Exploring how Dextego’s AI coach adapts to individual skill levels and career phases.
    9. Ioanna’s Leadership Evolution: Her personal growth since starting Dextego and embracing ambiguity and vulnerability.
    10. Advice to Her Younger Self: Ioanna reflects on the virtues of patience and enjoying the journey.
    11. Upcoming Events: Get a sneak peek into Dextego’s future events, including LinkedIn Audio and LinkedIn Live sessions, and the exclusive ‘Dextagon’ event for HR leaders.

    Don’t miss this episode if you’re interested in how AI is transforming leadership and talent development. Tune in to gain invaluable insights from a visionary leader in the tech world.

    References

    Transcript

    Alexis: [00:00:00] Welcome to Le Podcast on Emerging Leadership. I’m your host, Alexis Monville. Today, we are thrilled to bring you insights from a distinguished guest whose dedication to enhancing leadership through technology sets her apart. Ioana Mantzouridou, a community builder, talent development strategist, and fervent advocate for applied AI, join us to share her groundbreaking journey. As the co-founder and CEO of Dextego Ioana is pioneering and AI coaching platform dedicated to revolutionizing talent development. Johanna, how do you introduce yourself to someone you just met?

    Ioanna: Awesome. That’s a great question. So I would say that my name is Ioana, I’m the co founder and CEO of Dextego, an AI coaching platform for reducing top talent attrition by half. I’m from Greece, so I’ve been living in the U. S. for seven years now, [00:01:00] and really focused on leveraging technology to push human capital further.

    That’s my quick intro.

    Alexis: Excellent, I love it. What inspired you to start Dextego?

    Ioanna: So, my background is in HR I actually thought I was going to pursue my PhD for a second on organizational psychology, but then I ended up working in startups. I was the VP of people and chief of staff at the, at the end of another B2B SaaS startup here in New York. And I quickly realized, you know, the importance of developing talent and also the challenges.

    that come with this development when it is in a remote setting, because especially during COVID, you know, everyone started working from home and I saw how hard it was for us to develop entry and mid level managers. And that’s primarily because [00:02:00] soft skills like communication, collaboration and leadership take time to be developed, right?

    You need life experience. You need to go through situations where you talk to multiple people, you negotiate, you handle conflict between colleagues. And so it was very hard for us to do this and talking to other, you know, HR leaders and learning and development experts. I quickly realized it was not just a struggle we faced, but the whole industry, and that the current organizational tools we had, e learning tools, learning management tools, were not sufficient enough, because they lacked the personalization needed to develop such skills and also the interaction with the learner and the experiential learning, if you wish.

    Alexis: hmm,

    Ioanna: That is the moment when I realized that I had to do something and I created the team around [00:03:00] Dextego to develop an AI coach that can democratize access to such skills across the organization, especially for anyone outside of the C suite that couldn’t afford an executive coach or didn’t have access to an executive coach.

    And make it in a way that it can leverage also the company’s internal know how. So we can integrate with the existing systems that a company has again, whether this is a learning management system or PDFs or, you know, information they have, we can fine tune our model to that so that it can speak their language and really maximize, the value it can give to its employee to support them during their day.

    So high level, that is, you know everything behind the reasoning. And for me personally, there’s another layer of equity, which [00:04:00] in my opinion, you know, people with soft skills sometimes tend to have. Access to more opportunities, whether we like it or not. Because they’re not afraid of asking for help.

    They’re not afraid of meeting people. And on the contrary, you have some people, like introverts, that without the perfect pitch, they won’t go out of their way to, like, go to conferences or meet mentors. And as a result they might stay behind. And I think this is very unfair. And it shouldn’t be the case.

    But the right training can equalize, you know, the playing field for, for everyone.

    Alexis: Very, very, very interesting. So I love, the mission of Dextego and how it, it aligns with , your leadership philosophy. you spoke about hiring new people and growing talents. So tell me what, what qualities do you look for in team members?

    Especially in those [00:05:00] early stage of of a startup.

    Ioanna: Yeah, I love this question because I was just talking to a friend of mine who were talking about the fact that outside of the U. S. recruiters tend to see employee, both as a person and as a professional. But in the U S we tend to have this distinction between okay, professional versus personal, like the same thing for coaching.

    Sometimes you go to a corporate coach and they just talk about how to boost your revenue. And then you go to someone that has more of the personal life coach approach and you see that the way they coach people is different. And to me, Also coming from Greece, I think the lines get blurry a little bit.

    And I like to work with people, but also hire people that I can see myself spending time with outside of work. So to find this like culture [00:06:00] personal fit I think it’s very hard, but it’s the number one thing I look for. I look for people that have empathy, because when times get rough this empathy will allow us to work well together and overcome any difficulties.

    I like people who are very hardworking and disciplined. So that I can count on them and I know that if they say, you know, they will be on a task, they will actually do it successfully and on time. That doesn’t mean perfectly, that just means that, you know, they, they do what they say. And I think that is something I really value, trustworthiness. 

    And lastly I love to work and hire people that are always eager to learn, like they want to be developed, because if you don’t have that willingness, no matter, you know, what your employer throws at you, it won’t [00:07:00] land, right? So this, I would say, is the most important part. 

    Alexis: So let’s let’s speak about a specific challenge that you faced as a CEO and how you managed it.

    Ioanna: Very interesting. There is a lot I can think right now, but if I was to pick one, as a CEO, you know, for an early stage company, there are two main things you should focus on, and this is fundraising, if you are not bootstrapped, and getting sales in. I don’t think that what I’ll say is just specific to me, honestly, it’s probably something other founders of our states face, but I think there is always a difference between where you’re in now and where you want to get as a startup, right?

    Like you have limited resources, so you do what you can today, but you have this grand vision. And so [00:08:00] that gap is sometimes. It’s very difficult to put in words and to be explained to someone that just is getting introduced, for instance, to your venture. So when I’m talking to investors or I’m talking to potential partners and companies that are super established and it’s, it could obviously be a risk of association for them to work with a company that’s new, that doesn’t have the brand awareness and recognition in the field.

    I found myself many times, you know. Struggling to find the confidence. To persuade them that they should work with us now, because I know how far we can get, and that this might take some time, but if I, as the CEO, don’t speak into existence this vision today, right, to get to that level, then what am I doing?

    So, it’s Someone gave me very good advice. [00:09:00] It’s the fear, you know, of overselling and under delivering sometimes that holds us back. Or, you know, imposter syndrome, all these things, different terminologies, but I cannot wear all the hats at the same time because I won’t move the company further.

    Like I have to think, okay, right now, I’m selling, then I’m doing customer success. Then I’m doing investor relations. So I think the biggest thing I’ve learned. This last month since starting Dextego is how to split these roles. So don’t get overwhelmed and don’t act for the best, you know, of the company.

    Alexis: that’s in a way balancing the, the needs of different stakeholders. By playing different personas and you know, yeah, that’s, that’s really hard when you need to do a lot of different things by yourself. Yeah.

    Ioanna: You know, as a chief of staff, it’s the same thing, but now it’s, I would say, with more responsibility.

    Alexis: Yeah, that’s absolutely true. Yeah.[00:10:00] how do you feel, how do you believe we can really foster an innovative mindset?

    Ioanna: Even a time where Suddenly, the innovation doesn’t come from the top. It comes from the bottom. I think employees have so much power today to drive innovation and to speak up about what they want to see in a company. So I think, you know, the responsibility is. Spread across organization like anyone today can bring innovation, I think, to a company because we see, and I’ll speak on the L& D side, like 70 percent of employees today say that they’re willing to leave. 

    To go to a company that develops them. So, similarly, I feel like there is a lot of fear from leadership to not satisfy employees when it comes to [00:11:00] innovation, to leveraging AI in particular because the employees could easily go somewhere else. So to me, to drive innovation successfully, you just have, if I speak to an employee now, right, you have to understand how the outcome, the ROI of whatever solution you’re bringing in will help leadership achieve their goals.

    So if you speak their language. They will say yes. I think most of the times employees find such cool tools they want to use, but they can’t make a case to actually implement them because they’re missing that piece of, okay, but how will it really help us achieve our, like, five year plan or, you know, our quarterly goals.

    And at the end of the day, whether we like it or not, the leadership cares about these things because they have to report to someone else. So I would say. It’s more [00:12:00] about understanding the strategy of the company and identifying the right type of innovation rather than a question of is the company open to innovation, yes or no?

    Alexis: it’s very interesting because you are looking at some success metrics that, that could be met using something. for your company, what, what success metrics do you focus on and why?

    Ioanna: Yes. So we focus on top talent retention. Because no matter who, what CEO you take from what field today they really care about their top talent, right? They care about the people that can call and they know they will get it done. these are people that they’ll do anything to keep in their company.

    And so when you’re able to bring them a tool that is very personalized, that it matches their needs where they are today and you help them develop for the next day. You’re able to retain [00:13:00] them, but the other part and I made a post about this is totally on the company is how the company does the right change management to explain to the company that implementing a tool like Dextego is for them.

    It’s not just the checkbox. It’s something that they understand they need for their personal and professional growth, whether they’re. Working at this company or not, but as a result, the employees will become loyal because they will. be part of this company where the culture is always about personal development and moving forward and improving each other. 

    But today, unfortunately for, you know, the lack of technology, technological advancements in L and D for the last years, HR leaders have had the misconception that they have no power because they can’t drive revenue. They can’t drive a significant[00:14:00] you know, metric in the company. So for us being able to deliver reduction of top talent attrition by half in just a quarter makes them the heroes they wish they were all these years. 

    And now we can have a seat at the table and really have others understand that they can make or break a company. At the end of the day, we know without talent. You got nothing. No matter what strategy you have on paper, you have no one to execute. So, to me, it’s a very important metric, and we see it across industries from, like, consulting firms that are really suffering from attrition, to startups, to big enterprises, and it’s a way to impact, you know the workforce overall, and knowing that, It’s for their own development.

    It’s, it’s a, to me, it’s a just cause.

    Alexis: So you, you mentioned that the tool is [00:15:00] adjusted to the needs of the people. 

    Ioanna: Yes.

    Alexis: what kind of adjustment are, I mean If I, if I’m early in my career or if I am a little bit later in my career, like me, for example, with over 50, how does the tool with, will adjust to our needs?

    Ioanna: Excellent question. So, let’s take an example of something that will not adjust first. Like you go to a learning management system and you take the same course. On leadership that everyone else in your organization takes, for instance, right? What we do with DexEgo is the AI coach is able to understand through your answers, the way you answer to scenario based challenges, your level of skills, and adjust the level of Difficulty or the types of questions it asks you, and I’ll give you an example, to really make sure you develop the right skills.

    So, [00:16:00] for instance, let’s take an example of a salesperson, and the scenario could be, hey, you have this client, that they’re throwing you this objection. How would you handle it? So you record yourself through video. The coach is your facial expressions, your tone, your pits and content of what you’re saying.

    And it gives you personalized feedback back on what you did great, what you can improve. And over time, by you completing some more challenges, it understands. For instance, you might lack negotiation skills so you can close the deal. So we’ll give you more feedback and more related challenges to these till it sees that you improve.

    And what we have behind the scenes to track that is our proprietary coachability index framework, which shows you. Basically, how coachable you are, how fast you’re implementing that feedback and how you’re improving your [00:17:00] skills over time. Because at the end of the day, it doesn’t matter if you start at, let’s say, 4 out of 10 in negotiation.

    What matters is that you’re able to improve to 8 to 9 over time. And that’s, I think, what any employer cares about today because we’re moving into this skills culture. It’s not just what you have on paper. Can you actually learn on the spot and develop? And can we see you becoming an important part of Our company, you know, in years to come, I

    Alexis: Excellent. So now I turn back the questions to you, to you. Have you evolved as a leader since starting Dextego?

    Ioanna: think so. No, for sure. I think you know, in startups, we have talked about this before one year equals 10. If you will, you learn so much, you see so much, you meet so many people like every day [00:18:00] putting myself out of my comfort zone being in like a situation for the first time. I love it.

    It’s super, Intriguing and challenging, but it allows for a lot of self reflection. I think the people that are following my journey can see that, you know, since the last time we meet, for instance, a lot has happened, or I’m improving, or the way I handle things is developing. So, I, I feel like I get feedback from others, and also from my self reflection, I can definitely see that growth.

    I think the most challenging thing is to be okay with ambiguity, right? And vulnerability as a leader, whether you’re like a leader for the first time or the 10th time in your career, there will always be some ambiguity. And I’m definitely learning to, to handle that better than I did some months ago.

    Alexis: [00:19:00] So if you, if you could give an advice to your younger self. Before starting Dextego what would it be?

    Ioanna: that’s a great one. You know, my number one weakness, I’ve always said, is my patience. I’ve always said that. Since I was young, I feel like I’m very impatient. So, life has a way to Teach you to become patient or else, you know I wouldn’t be able to do what I’m doing now, but I would tell myself that it’s okay when, when things take time, there’s actually a beauty in it.

    Cause you can. Be more excited when you get to the end result, and you can Develop more as a result as well. So I would tell myself to, to be patient and to Enjoy each moment, whether it’s tough or not. I think looking back, obviously every difficult moment in your life has made you right for who you are [00:20:00] today.

    And if you took that away, you wouldn’t be who you are. Thanks. My little speech to my younger self.

    Alexis: I love it. Thank you for that. Oh, can you tell us about an upcoming event? You’re particularly excited about?

    Ioanna: Yes, a lot. We have three events in November on LinkedIn Audio and LinkedIn Live. We’re talking about leadership. We’re talking about why mentorship programs fail and how to overcome that. About flexibility. And then in 2024, I can say we’re preparing what’s called Dextagon. It’s basically an invite only event for HR leaders and C suite here in New York. But yeah, I, I won’t say much more. It will be very exciting and we’ll talk about human potential and how to drive us further as a human race.[00:21:00] 

    Alexis: Excellent. I love it. So where can people learn more about Dextego and get in touch with you?

    Ioanna: They can go to our website at dextego. com. That’s D E X T and ego, dextego. com as well as our LinkedIn. And mine as well, you know, Ioana Mantzouridou and check out all our events and upcoming shows.

    Alexis: Excellent. Thank you very much Ioana for joining the podcast today.

    Ioanna: Thank you, Alex. Thank you very much for your time.

  • Pivoting Forward: The Birth of Our Vision

    Pivoting Forward: The Birth of Our Vision

    By Alexis Monville & Jeremie Benazra

    “Every new beginning comes from some other beginning’s end.” This ancient wisdom resonates deeply through the cycles of life, reminding us how impactful the understanding and embracing of endings is to welcome new chapters truly.

    So, what does it take to pause and reflect meaningfully at the closing of a chapter? Just writing a summary or takeaway? What is available currently to help us have a powerful insight to take to the next chapter? How is it related? What do we really leave behind or run away from? 

    In our individual interactions and experiences, we’ve been easily caught in the tapestry of human behavior. Time and again, we could notice a distinct pattern. While there’s an abundance of guidance on starting afresh, finding the new shiny thing, climbing the corporate ladder, or handling workplace conflicts, there needs to be more dialogue on a fundamental aspect of our professional journey: the ending.

    So, why would acknowledging the end be so vital? The essence of it is simple yet impactful. Proper closures lead to authentic new beginnings. A hasty or unclear conclusion can often leave behind a trail of unresolved feelings and doubts and hinder commitment to new ventures. In contrast, a well-navigated closure can usher in clarity, contentment, and renewed purpose.

    During one of our personal explorations, we chanced upon Daphne Rose Kingma’s remarkable book, “Coming Apart: Why Relationships End and How to Live Through the Ending of Yours.” While its primary focus was on personal relationships, the depth of its insights is undeniable. Like passing through a door, which place are we going away from, what does passing the door mean for us, and where to?

    From Daphne’s work, we can understand that we look for a new identity once a personal achievement is completed. Seeking new relationships and new horizons is our way to find new personal tasks to complete for this new identity to take shape. So, what do we want to step away from, and what are we really seeking for? Since our workplaces’ perception is established with the relationship we entertain, how can we use this treasure trove of wisdom in the domain of professional life?

    The challenge was evident. Adapting a deeply personal narrative to the structured realm of professions isn’t straightforward. But our shared mission is clear: to equip individuals with the insights and tools to transition through career endings with grace, insight, and resilience.

    And so, our guide, “Pivoting Forward: Understanding Career Endings and Preparing for New Beginnings,” came to life. More than just a reinterpretation of Kingma’s work, it’s our sincere attempt to bridge the personal with the professional, recognizing that our careers, akin to our personal relationships, form an integral part of who we are and see ourselves.

    In “Pivoting Forward,” we offer an insightful compass to help navigate the intricate journey of closing a meaningful chapter. We believe that with the appropriate perspectives and insights, every conclusion can pave the way for a brighter, more aligned future.

    In wrapping up, every groundbreaking vision sprouts from keen observation, empathy, and a desire to effect change. “Pivoting Forward” is a testament to this belief. Through this guide, we hope to shine a light on one of life’s most underrepresented yet profound transitions, offering a hand to those on the brink of a new professional dawn.

    Get the Pivoting Forward Guide

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    • The Essence of Leadership: Insights from Agile Tour Bordeaux

      The Essence of Leadership: Insights from Agile Tour Bordeaux

      At the recent Agile Tour Bordeaux conference, attendees had a unique opportunity on Friday afternoon: a segment dedicated solely to exploring ideas through open space technology. Within this dynamic framework, I had the privilege of conducting a workshop that probed the nature of leadership. The high participation and engagement from attendees made this discussion exceptionally enriching.

      What is Leadership?

      Our session began with a straightforward question: “What is leadership?” Participants around the table shared their perspectives, leading to a myriad of words and phrases, such as “Action,” “Vision,” “Authenticity,” “Inspiration,” and “Curiosity.” As we revisited these initial descriptors, we added depth and texture. Words highlighted in green on our workshop sheet further clarified and enriched our initial understanding.

      Creating Conditions for Emergent Leadership

      A prominent theme that emerged was that of emergent leadership. Instead of appointing leaders based on traditional criteria or hierarchies, emergent leadership is about crafting conditions for leadership traits to manifest organically. Such environments, characterized by trust, autonomy, and collaboration, enable individuals to shine, exhibiting leadership qualities that may go unnoticed in more structured settings.

      Developing Leadership Skills: A Continuous Journey

      When we surfaced how to develop our leadership skills, there was a consensus: practice and aiding others are paramount. This sentiment strongly resonated with the Agile Manifesto’s opening lines, “We are uncovering better ways of developing software by doing it and helping others do it.” Given that we were at an Agile event, this alignment was fitting and heartening.

      Leadership: An Invitation, Not an Obligation

      Leadership, as we discussed, is an invitation, not an imposition. While the allure of leadership might be strong for many, it’s paramount to recognize it as a choice. Some might opt not to embrace leadership roles, and that is perfectly valid. True leadership acknowledges individual preferences, understanding that everyone carves their unique path.

      Gratitude and Reflections

      I want to express my deep gratitude to the organizers of Agile Tour Bordeaux. Attending the event as a participant was a refreshing and enlightening experience. The seamless organization, the diversity of ideas, and the vibrancy of discussions were truly commendable.

      Conclusion

      The Agile Tour Bordeaux was more than just a conference; it was a journey of discovery and introspection. Our leadership workshop, nestled within the open space segment, bore testament to the eclectic mix of ideas and perspectives present. Leadership, as we discerned, transcends titles or authority; it’s about fostering environments where everyone can step up, lead, and make a lasting impact.

    • Remote Collaboration: Team Agreements, Conflict, and Connection with Lisette Sutherland

      Remote Collaboration: Team Agreements, Conflict, and Connection with Lisette Sutherland

      Remote work is often treated as a question of tools: video calls, chat, shared documents, and the right stack.

      Lisette Sutherland disagrees.

      For her, the real topic is remote collaboration, and the hard part is not technology. It’s the human side: how we handle conflict, how we build trust, how we manage overload, and how we stay connected without relying on proximity.

      Lisette is the founder of Collaboration Superpowers, host of the Collaboration Superpowers podcast, and author of Work Together Anywhere (now available in French). Her work draws on an international life across Germany, the United States, and the Netherlands, and on years helping teams learn to work together from anywhere.

      Remote collaboration changes what becomes visible

      Lisette started with remote work almost 20 years ago, back when tools were primitive and connectivity was painful. Today, the tech has mostly improved. What remains challenging is what was always there: personalities and relationships.

      She names it clearly. The biggest struggle is navigating people without slipping into judgment or defensiveness, and intentionally choosing curiosity instead.

      Remote doesn’t create these dynamics. It reveals them.

      Two classic failure modes: rhythm and conflict

      Lisette shared two examples from her experience on a distributed team:

      • One person worked at a very different rhythm, moving faster than everyone else, taking over tasks unintentionally, and leaving others feeling stepped on. The team wanted to applaud the energy, but also needed to name the disruption.
      • In another situation, personalities didn’t gel. Conflict escalated into back-channel conversations and private chats. The team eventually added a conflict handling section to their team agreement and brought in an external facilitator.

      A key detail matters here: the team had a flat structure. No manager meant no clear decision owner, which made conflict harder to resolve. When nobody holds the responsibility to decide, teams need explicit protocols and skilled facilitation even more.

      And an important reminder: you don’t have to be friends to work well together. Professional trust is enough, and sometimes that’s the realistic goal.

      Start with yourself, then build the agreement

      Lisette’s sequence is practical:

      1. Create a personal user manual. Get clear on what you need to be productive, connected, and healthy.
      2. Create a team agreement. Most teams still don’t have one, even when they know they should.
      3. Address communication overload. Meetings multiply, channels multiply, messages never stop. Proximity used to hide this. Hybrid and remote make it unavoidable.

      This overload is not only tiring. It also makes teams reactive. And reactivity kills good collaboration.

      Innovative models: fewer messages, more clarity

      Lisette points to WordPress as a gold standard. They largely eliminated email years ago by documenting decisions in a structured way: a trail where context, input, and outcomes are recorded so teams don’t have to reinvent the same discussions repeatedly. Over time, it becomes an organizational memory.

      She also shared a strong example from a large German company running hybrid PI planning sessions for around 100 people across Malaysia, Canada, and Europe. What made it work was not a magic tool. It was rehearsal. They ran practice sessions before the real event, so teams learned how to use the whiteboard, how to communicate during planning, and how to avoid wasting the first hour on tool confusion.

      That investment creates a capability the company can reuse.

      Face-to-face is a powerful accelerator

      Lisette doesn’t treat in-person time as mandatory, but she does treat it as a catalyst. It speeds up bonding and trust.

      You can build real relationships remotely, even deep friendships, but it can take longer. In-person moments compress time.

      Remote is failing on a mass scale, but not for the reason people think

      Lisette observes the current backlash: return-to-office mandates, leaders claiming productivity is down, culture is suffering, people are less connected.

      She doesn’t deny the symptoms. But she challenges the diagnosis.

      Remote work is often being used as a scapegoat for poor management. Many companies had weak engagement and weak culture long before remote. Remote simply makes it harder to hide.

      Two experiments she’s excited about

      Lisette is currently exploring two formats:

      • An Icebreakers Playground: experimenting with icebreakers and tools to observe their effect on group dynamics.
      • Virtual coworking sessions using Pomodoro: quick check-in, three focus sprints, short breaks, and a closing celebration. Simple accountability, strong results.

      Where to follow Lisette

      Lisette offers a Remote Working Success Kit, including a guide for a personal user manual, team agreement tips, and time zone guidance at:

      collaborationsuperpowers.com/superkit

      Here’s the transcript

      Alexis: [00:00:00] Welcome to Le Podcast on Emerging Leadership, I am Alexis Monville. Today we have a special treat for all of you who are navigating the complexities of remote work and leadership. We are joined by Lisette Sutherland. A pioneer in the realm of remote collaboration. She’s the force behind Collaboration Superpowers. a platform that equips people and companies to work together from anywhere. Lisette is also the author of the book work together anywhere. a comprehensive guide to thriving in a remote environment. And the book is now available in French, by the way. With her hands-on workshops and her own podcast, she’s been helping teams across the globe to connect and collaborate effectively no matter where they are.

      Hey, Lisette, how do you introduce yourself to someone you just met?

      Lisette: I try to keep it as simple as possible because nobody wants to hear a long story, so I always just say I help teams work better together remotely. I kind of leave it open and that way [00:01:00] if people wanna ask a little more, they can ask it from whatever angle they want to. And otherwise, if they look at me with dear eyes, I just kind of move on to the next subject and I and I ask about them.

      Alexis: I love it.

      Can you share a specific moment or experience that led you to specialize in remote work?

      Lisette: Yeah. I mean, it was a long series of small events, but really the, where it actually started was when I was living in Los Angeles almost 20 years ago, and I was working for a man who was building at that time an online project management tool. Now you have to remember, this is 20 years ago, and those tools were not available.

      Basecamp had just started, you know, Zoho was still a very popular tool on the market. I mean, it was really a while ago. So there’s not that many tools out there. So the tool was interesting in and of itself because it was just interesting. But. He had us all over to his living room one day and he sat us all down.

      He had like a, a pool. ’cause Los Angeles, so many [00:02:00] people have pools. So he had a swimming pool, so it was like a pool party. But he sat us all down and he started to explain his vision. And his vision was he wanted to end aging. So he wanted to stop aging. So his goal was he didn’t wanna die, so he was trying to figure out how to get longevity scientists collaborating together so that they could solve the problem of aging.

      And he realized that these scientists didn’t live in the same town. And so he needed to create a tool for them to collaborate and share data and solve this problem. And so I remember sitting in his living room and. My mind was blown, right? I was just like, what a wild idea. And I thought, well, why not? You know, like, why not?

      But the thing that happened was it got me thinking about what else could we do if location wasn’t an issue? So like, could we solve cancer? Could we, global warming? You know, so there’s a, there’s a bunch of things that played into it. One was [00:03:00] also that I had quit my job earlier, I worked for a, a big office and, I didn’t quite understand why I needed to quit the job.

      I just knew in my body that I needed to quit, and eventually I learned later that it was because the office was so ugly. I. And I was having an allergic reaction to just the gray walls and the cubicles, you know? So all of this sort of played into me getting interested in remote work and I just started asking people how they were working remotely, what they were doing.

      And you know, everything else followed in a long series of events, but it really all started with that weird conversation in that man’s living room.

      Alexis: That’s very interesting, that’s more than remote work, that’s really that idea of remote collaboration.

      Lisette: Exactly. I don’t care about remote work at all. For me, it’s way more exciting because what ended up happening after that conversation was my favorite band from when I was a teenager. I had met them because I’d been to so many shows, you know, but, and my favorite band called me to see if I could go on tour [00:04:00] with them now, because I was working for this man who was building an online project management tool.

      I was able to work from the van with my team during the day with a mobile router stuck onto the window of the van, and at night I was tour manager and I was selling merchandise and part of the band, and I, I was on tour with them for years doing this. And so the freedom that being able to work from anywhere offered me, changed my life in that way, right?

      I was all of a sudden I could work from anywhere. And so I started thinking like, what am I doing in Los Angeles? Like, I could go anywhere, like, why am I here? So, yeah, it’s yeah, it was bigger than remote work indeed.

      Alexis: That’s excellent. Are, you originally from los Angeles?

      Lisette: No, I have a weird history in terms of that. I grew up in Germany for the first 10 years of my life, and then went to the US for 25 years. So, consider myself American, my, my roots somehow where I grew up as American. But then 15 years ago, I moved to the Netherlands. [00:05:00] I’ve been in the Netherlands ever since.

      And now I have Dutch citizenship, so I’m never going back. But but yeah, so I I’m kind of a mix.

      Alexis: That’s well connected with

      working from anywhere

      and living from where

      you, feel that your, your place, your home is. That’s, that’s really cool.

      Lisette: And it opened me culturally also to understand how different cultures. So just to have an awareness of that so that that also helped

      Alexis: I can totally relate with that. when you are used to work with people on only from the same country, you you start to understand really well the interactions, the way they communicate. And suddenly when there’s someone from another country that don’t have exactly the same norms in term of communication, So when you get to work with people in a lot of different countries that change your perceptions of other people.

      Lisette: Yeah, indeed. And you never think it’s gonna be that big of a deal. I mean, I moved from the US to the Netherlands, so it didn’t seem like it was gonna be that huge [00:06:00] of a culture change. But it’s the little things, it’s all the details. yeah, never underestimate all the details. the

      Alexis:

      Can you recall a, a challenging remote work situation and how you navigated it?

      Lisette: In the early days, all the remote situations were challenging in that it was unusual. It, the internet connection wasn’t good everywhere and so, You know, I say like I was working from the van, but it was quite painful to try to really interact with the teams. For me, the most challenging remote work situations now, now that the tech is better, comes in the personalities of the people that I’m working with on teams.

      Right. So it’s the conflict, it’s the trying to understand somebody else that I think is where . Where it’s super challenging now, even for me at this time, is just really trying to navigate personalities and figuring out why people are the way that they are. Cause [00:07:00] I tend to be very judgmental and defensive, which are not good qualities and, and so it’s extra hard work when something happens to not have that knee jerk reaction.

      Of like, what the heck is going, you know, what the heck? You know, I, I really have to force myself into curiosity mode. So I think for me, that is the most challenging situation. I know it’s not a specific one, but I wrestle with it weekly,

      Alexis: I, like that you are self-aware enough to be able , to catch yourself,

      Lisette: sometimes .

      I’m not, I’m no angel. I’ll admit. I am no angel, but I am working on it,

      Alexis: do you have a real life example where poor communication led to a problem in, in the remote setting?

      Lisette: Yeah, for sure. I’m thinking back when I was on the Management 3.0 team and there there, the team changed quite a lot, people coming in and out. But there’s one a couple people on the [00:08:00] team, actually, there’s one person where they worked at a different rhythm. Than the rest of the team.

      Like they were just so much faster. I don’t know what happened. They were like on, on, I don’t know what it was. They were just like moving at a on freight train speed and the rhythm really threw everybody off and we were having a hard time communicating about it because you don’t wanna tell somebody to slow down like that doesn’t seem, you know, you’re like, you know, you’re too good.

      Because he was kind of taking every pieces of everybody’s jobs because he was just getting ’em all done, and everybody kind of felt like they’re, they’re getting stepped on. So that was a very challenging situation because we all wanted to applaud his enthusiasm, and yet we were all really annoyed by how like many things he was trying to take care of.

      So that was a difficult conversation. And then there was another one where the personalities just didn’t gel. And in that case, It prompted us to create a new section in our team agreement about [00:09:00] how we were gonna handle conflict as a team. Like when it comes up, what steps are we gonna take? Because what ended up happening was everybody was talking behind everybody’s back, and it’s online.

      So you’re just in all these private chats all day, you know, like whispering to everybody back and forth about what’s going on, and it just wasn’t helpful. And so eventually what we ended up doing is one, we brought in an outside facilitator to help facilitate the conversation because everybody was too close to it.

      And the other thing that was odd in that situation was we had a very flat structure. There was no boss, like there was no one in charge. And so when a situation like that arose, there was no manager to make decision. the We just had disagreements and nobody to make the, the top decision on like which way to go.

      And so we brought in an outside facilitator that just had no skin in the game, you know, they were just there to facilitate the conversation and that really helped. And from there we built our processes for the future. [00:10:00] But I have to be honest, we never ended up getting along. We just never liked each other, but I also learned that you don’t have to like each other to work well together.

      You can still work well together and not be friends That’s also okay.

      Alexis: But that’s a, good one about building your team agreements and, evolving your team agreements and maybe sometimes you need That’s okay. ,

      And I like your second point about,

      you don’t need to be friends.

      It’s a, it’s, it’s an interesting one about what are your expectations on, being on the team.

      And for some, people that’s definitely, befriending everybody, and it’s not necessarily helping them or helping the team. So it’s an interesting challenge.

      Lisette: Yeah. Yeah, it’s, it is weird because you have to be professional, but not, I mean, it’s great when you become friends. Some of my closest friends are people that I work with. Like, you know, forever, you know, Canadian Dave, I have worked with him since I was 22 years old and, you know, we’re still friends to this day and yeah.

      But I, I did learn you have to be professional, but you don’t have to be friends. It’s great [00:11:00] when it happens, but it’s not a requirement.

      Yeah.

      Alexis: That’s cool. Okay. so tell me, have you consulted for a company that’s successfully transitioned from the traditional setting to remote work?

      Lisette: I have never consulted really. So I’m not a consultant and I’ve made the distinction early on and I’m wrestling with it now because I’m wondering like maybe I should consult with people. What I have always done is give workshops . so I, what I have done is I go into a company and I give a workshop and we create a super action plan.

      Then usually in the companies that I work with, they’ve got an agile coach, or a Scrum master, somebody on their team that’s helping them integrate these new practices into their everyday work. Because I think with remote work, what it actually is in the end is a change management program, and so, I specialize in giving the workshops and seeding the information.

      And then there’s an agile coach usually, or a consultant already at [00:12:00] company that takes over, the or one of my facilitators, they also do consulting. So anytime a company wants me, to take them through the process, I hand them over to the experts of change management,, or the agile leadership sort of method.

      I don’t specialize in that, but I have interviewed and I have given workshops for hundreds of companies now, well, I wouldn’t say hundreds that have transferred from in-person to remote. That is a more recent phenomenon, but definitely dozens of companies now that have transitioned.

      Alexis: What are the things, the typical things that need to go through or they need to already understand, so it can work.

      Lisette: Yeah. One is I always start people off by saying you really need to start with yourself and creating for yourself a personal user manual for what it is that you need in order to be productive. Get really clear on that so that if you need to be around people, Make sure that you build that into your day or if you really, you know, if you’re not getting enough movement or [00:13:00] whatever your why is that you’re trying to work in this way, really be clear.

      From there, then I always, say, you’ve gotta build a team agreement, and everybody knows this. I’ve been saying it for since the beginning one, one of my first interviews was about creating team agreements and I was like, oh yeah, that seems like an obvious one, and I’ve been teaching it ever since. And yet I would say 85, 90% of all companies that come to my workshops have no team agreement in place. So creating a team agreement is the next thing. And then the other biggest thing that people are running into is communication overload. Too many meetings, too many emails, just the bombardment of information coming in, it’s not slowing down. is the problem, right? We’ve tried filters, we’ve tried flags, we’ve been priori, you know, priorities on the emails, the, the channels. it doesn’t stop the information from coming. And so that is, I would say that is the biggest challenge or one of the biggest challenges that people are struggling with now is when you’re together in the office, [00:14:00] you can kind of manage that information overload by proximity because you’re all together.

      But when you go hybrid especially, or just let’s just say remote flexible first. Let’s say flexible first. So however you’re working, that information overload with everybody in various locations has to be managed differently than we’re doing it now.

      Alexis: Have you observed, an innovative work model, recently that solved those kind of issues?

      Lisette: Yeah, indeed. And, the gold standard for this is WordPress because they’ve been working with their, they created a system, a blogging system called P two years ago and have actually eliminated email from the company pretty much. 15 years ago. And what essentially what they’ve done is every time a decision needs to get made, you know it ha it goes into sort of a sort of blog.

      Sort of post where others can add information to it. Maybe you want a loom video or a link or outside information, right? And everything sort of gets documented. [00:15:00] And over time what it’s done is it’s created an organizational blockchain of all their decisions that get made. And so instead of all these emails going back and forth or a meeting about why is this thing blue?

      They have a record of their organization and all their decisions that they can go back to so that they don’t have to reinvent the wheel all the time. So I find that a really innovative way because they found a way to document things in a, in a way that is useful. Otherwise, you know, it’s just information everywhere.

      So you’ve really gotta organize it. And then another innovative work model that I’ve seen is just a company that actually has, this is one that has recently transitioned from in-person to remote. A company in Germany, and they’re a huge company with thousands of people, and they have started to run hybrid PI planning sessions.

      So for those, I think I know your, your audience is very agile, so you’ll know the PI planning sessions, but these are basically [00:16:00] very large meetings of like a a hundred people. Are planning the next, let’s say two to three months, I think it’s maybe six, seven weeks. I’m not sure how many sprints they’re planning for, but they’re planning for like the next two to three months and they’re doing that all together.

      Usually you wanna do it in the same room with like a big whiteboard with sticky notes and everybody’s there together, but they’re doing it across three time zones, Malaysia, Canada, and Europe. So it’s like 12 hour difference. They’re doing it in a hybrid way, and so I’ve found that just the focus and the attention that they’re putting on that to make it happen, I find it very modern and refreshing.

      It’s not ideal and it’s very hard, but it’s a reality for many teams, right? Of course, you’d wanna do PI planning in the same room together. Of course you would want that, but the reality is you can’t. So then what? And so that’s the innovation there. I’m

      really enjoying

      Alexis: that’s very impressive. [00:17:00] How many people are there, are involved in those hybrid PI plannings.

      Lisette: 100.

      Alexis: Okay That’s quite a lot. Okay. I.

      Lisette: It’s quite a lot. And the, and the guy that did it, he really experimented with it in the beginning. What he did is he actually ran practice sessions with all of the teams before they did an actual PI planning session. And they just did it to get used to, how do you behave on the whiteboard? How is it gonna be used?

      How are we gonna communicate with each other as it’s happening? You know, like, let’s run through a demo together. So they did that. Then they actually ran the session and it’s working. I mean, it’s still painful, but the reality is that they can’t get everybody together.

      It’s just

      Alexis: Yeah, Okay. that’s a, that’s confronting the Brutal reality

      it’s, it’s usually a good idea. But yeah, those big room

      plannings are, when they are in person are, when they are in person and well facilitated, are usually really good. but [00:18:00] when you cannot do it. You need to find another big room and an online one can work.

      It’s interesting. I love the idea of the practice session,

      number of time when you start something and you make the assumption. Don’t ever make assumptions that everybody will be able to use the tools. I. And then you realize that they’re not able to connect, or they are, they don’t understand how to even create a sticky note, and you spend the first half hour to try to explain to people, while others are really frustrated by those people, that’s not really a good start.

      Lisette: Totally yeah, a dress rehearsal is, it was brilliant. It was really brilliant and you know, it took him so much time. , like he really spent a lot of time on this, however, now, they can now do PI planning sessions on a regular basis. You know, anybody new that comes in will be helped by the collective of people that are already working on this.

      And so what he did is he, you [00:19:00] know, he spent a considerable amount of time upfront to get them up and running, but now they’re up and running and they’re only gonna get better from here. Right? So the superpower that this company has now developed, I think was well worth any investment that they made into that.

      Alexis: could you share with us, an anecdote about a remote team building exercise that had really a significant impact?

      Lisette: Yeah, this is interesting. So this one was a hybrid experience that I had, but so I was working with the these people in person and remote, so it was a hybrid situation, but I was the only woman on an all male team, and. I don’t, I, you know, it never, it didn’t even occur to me. It wasn’t a thing, but it was just that I was the only one and it was so o like I was the, you know, so obvious.

      And I was the only American on a team of all Dutch men. So, there’s a lot of differences already and I haven’t naturally enthusiastic personality, and I don’t know whether that’s because I lived in America or it’s just, Who I was [00:20:00] from the start, I don’t know. But I was really trying to tone it down and keep a professional distance with everybody and, you know, just being sort of very professional and not letting my enthusiasm or sort of my natural humor come out.

      Also, my humor doesn’t come across as other Sometimes in languages know, I can really express myself better in English, I . So But I played moving motivators with one of the people at the office. I think he had seen it on my desk or he knew that I was, it was just in the beginning when I was first starting, to work with Jurgen and all of these things.

      And he saw moving motivators and we actually played a game of moving motivators together. And what happened from the game is it turned out that his primary motivator was relatedness, meaning that. He needed to be friends with the people that he worked with. That was really important to him, much more than anything that he was working on.

      And he had been trying to be friends with me and I was like shutting him down. And when I saw that [00:21:00] his big thing was relatedness, it was like this aha moment. And so it allowed me to let the guard down a bit. And we became friends and we’re still friends to this day. And I really, I think I owe it to that game because I didn’t realize he was trying to reach out.

      And so one of the, I guess to bring it back to remote one of the things that I think the context that we sometimes miss when we’re remote is is what people need in order to feel connected on a team. So I think that’s the thing that I learned from that is you really have to ask people what they need in order to feel connected.

      He needed friendship and I was just trying to fit in . So yeah, that, yeah, that was a, that was a mindblower, it was a game changer for me because now I think

      in those terms.

      Alexis: Yeah, I will put links, for the listeners.

      Jurgen is Jurgen Appelo

      moving motivators is one of the

      management 3. 0 [00:22:00] tools.

      So a few things that,

      I will put links to because. Those are really amazing things, and you are absolutely right that that connectedness, that sometimes we are able to build in person more easily, but not always, because you still need to be intentional about it, online, it’ll, you definitely need to be intentional. So using those kind of games, understand the motivations of others. That’s fantastic!

      you are also the host of a podcast I love.

      That’s collaboration superpowers.

      Lisette: Yeah.

      Alexis: Yeah.

      can you tell me about a story that on one of your podcasts that had really a significant impact on your understanding of remote work, remote collaboration.

      Lisette: I mean, there’s been so many. I do the podcasts in order to learn myself. That’s what I mean. I’ve never, I look back and I see how people use their podcast as a sales [00:23:00] tool, and I’m a little bit ashamed ’cause I’ve never even thought about it. Like, for me, the podcast was always a way of networking with people that I wanted to talk to.

      So I’m like looking back, like, how could I use this for, as like a, a sales funnel? But I, I just, it never even occurred to me, which is so silly. So you know, from the beginning I spoke with . These are all things I knew, but they were really reinforced ’cause I was speaking with experts in their field. So there was one Teo Haren, he’s a creativity expert from Sweden, and he wrote a book about why it’s important to change your place when you work.

      And I remember him saying like, if the best place for you to work is at the office, then you need to work at the office. He has yet to meet a hundred, you know, one person that says a hundred percent of the time all year round. The office is the best place to work. So he really solidified for me that it was important for people to change their place just for the sake of creativity and innovation.

      Right? Sitting in that same great cubicle every day was not innovative. So yeah, so that was a mindblower. [00:24:00] When I spoke with Phil Montero, I mentioned this earlier, Phil Montero was one of the leaders in this field way back in the day, and he was just too early. He was like way, way ahead of his time. But he’s the one that came up with the team agreement and in fact, I took it with his permission and ran with it.

      But he’s the one that said to me, you must have a team agreement. And this was reinforced recently by when I spoke with astronaut Paul Richards in January. I wanted to interview him about . Extreme remote collaboration, like remote, like what are, you know, they’re working from space, you know, we’re just talking about time zones between like here in New Zealand, right?

      Like space is different. And what he really said is astronauts train to have the right information at the right place at the right time. And a good example of this is in Houston at headquarters, all the channels are open. Everybody’s listening in on all the channels, right? So it’s just madness. It’s just you can hear and see everything.

      So it’s like having Microsoft Teams and Slacks and everything [00:25:00] open all at the same time, right? Madness. But they all have specific protocols about if you need to get attention in a particular place, or if you need to show somebody something in particular, that there is a protocol that you use and then all of a sudden that person is dialed in, right?

      And so it occurred to me that that is similar to what we need on remote teams. Or hybrid teams, I, I use them interchangeably is that we need intentional working is the superpower. That is the key to making it all work is, you know, there’s no one right method. There’s no one right tool. It’s all about being intentional about how you work together.

      That is the only way, if the astronauts left it to chance, it would be madness. And it’s the same for remote, you can’t leave it to chance.

      Alexis: that’s Very interesting. Once again, the intention is really key. So we spoke a lot about remote and hybrid. how important is face-to-face interaction in that age of hybrid remote work?

      Lisette: I think it’s really important, but I don’t say it’s [00:26:00] critical. I don’t say, I mean, it’s not necessary. You can do team building online. It’s possible. We’ve seen evidence of it in many different places. I have my own anecdotal e evidence that I can share. But face-to-face sure does. It sure does make things faster and it enhances it.

      So it sort of acts as, oh, I’m gonna forget the word. I wanna say enzyme, but it’s not an enzyme. It’s something, it’s, it makes things go faster. It it speeds it up. I can’t think of the word right now. So what I would say is, I mean, my experience with the Management 3.0 team was we worked together for four or five years before we ever got together in person because I was insistent that if anybody could build a remote team, I could do it.

      Right. Like what kind of what? What sad confidence that was. And then we got together in person and it changed the whole thing. Like we got an Airbnb in Portugal in Lisbon and the team went out one night and we just got . I mean, alcohol was [00:27:00] involved. We were very drunk and dancing in the streets of Lisbon and having the best time.

      And it changed the dynamic of the team. We were like a very close, tight-knit team after that, we had really shared something special with that and we’d laugh the whole night and the rest of the weekend. It was great. And from then on we met every six months and it only enhanced the bonds of the team. We were close before, but we were, we were different after.

      I must say it was really different, so now I really recommend that people do it. The thing is, is that I know you can build a a bond without it because I also worked with a woman for nine years. She was in California and I was in the Netherlands. We virtually coworked together for nine years and she was one of my closest friends.

      And so we did finally meet in person right before the pandemic for the first time. And it was fun because I knew, I knew her whole apartment because I’d worked with her for nine years. So I’d like had breakfast with her in the morning. I’d been to the bathroom when she put on her makeup. You know, like, you know, I’d seen, I’d been on [00:28:00] all the dates that she’s been on and the, I didn’t go on the dates with her, but you know, like I got to hear about all the dates that she’d been on.

      So I’d like seen her clothes and helped her pick out outfits and things, you know, like we had a real friendship as if we were hanging out together. it’s possible, it just takes a long time.

      Alexis: it’s very, very interesting to see the difference. the Airbnb aspect of it. I was on, That team, we had a Airbnb too. Cooking the meal together is making you close.

      That’s probably an experience that people need to live from time to time.

      Lisette: Yeah. Yeah. And it’s, you know, there’s just nothing like sharing a big pile of nachos together. and just hanging. It’s, there’s just nothing like that online yet. And yeah, I don’t believe in replacing that either. I think people were naturally like that

      Alexis: So, everything rosy, but do you have a, a real life experience when remote work, remote [00:29:00] collaboration fail?

      Lisette: We see it everywhere. It’s failing now, right? There’s all the return to office mandates that are happening now. So I would say we’re actually seeing remote failing on a mass scale at the moment because leaders are saying that productivity is down, people are disappearing, and culture is suffering.

      Alexis: Mm-hmm.

      Lisette: People feel less connected to the company now, and I, I can’t dispute that. I mean, the data shows that productivity is a bit down. You’re hearing stories of shenanigans, but that’s ’cause those are the fun stories to hear, right? The people that have two to three jobs, the, the people that are just, you know, they’ve got like a robot moving the key, the mouse so that it looks like they’re active.

      And I mean, I think we’re just seeing remote work fails everywhere in the moment. And because it’s not for everybody and if you wanna do it, you really have to set yourself up to do it well.

      Alexis: Hmm.

      Lisette: So, I mean, [00:30:00] yeah, I, I can’t dispute the data. People are, one is people are less connected to the companies, but I also think, you know, that’s somewhat the company’s responsibility also because we need to figure out like, what do people need in order to feel connected to the company?

      Alexis: Yeah, I have the, the feeling that it’s, We are blaming remote work for that lack of connection and lack of engagement. at the same time, when I look at the, the Gallup survey that they are doing for more than 20 years now, engagement was already low for a lot of companies. For a really long time. So,

      yes, we can blame remote work I’m not completely sure the, the, the reason is, is there, and the mandate to be back to the office will really help with that. So, i would encourage people to, to dig a little bit deeper than.

      Lisette: I totally agree. I’ve been saying, and I shouldn’t say that, I shouldn’t say this on a podcast, but Okay. I think that remote work is being used as a scapegoat for [00:31:00] poor management.

      Alexis: Yeah.

      Lisette: I think they’re blaming remote work, but actually it’s, it’s the way that we’re, it’s the way that we’re working. That’s not, that’s not working and it’s, but it has nothing to do with remote.

      It’s just that it’s highlighted by remote. You hide it can’t with remote weirdly enough.

      Alexis: I like that. so, can you tell us about an upcoming workshop or event you are particularly excited about?

      Lisette: Well, I’m experimenting with two new kinds of events, so we all, you know, we have the workshops about remote working. We’ve got one on hybrid and leadership and the work together anywhere is our flagship workshop. And those are all standard well-oiled machines at this point. Like we’ve given them thousands of times, like we know the, the right, the right stuff.

      It’s good. I’m experimenting now with something called an icebreakers playground. The point of this is to just play around with various icebreakers and various tools to understand their effect on group dynamics. [00:32:00] So for example, if you’re trying to get a group to get together and have, have big ideas, you want ’em to think outside the box, right?

      And do something new. Are there exercises that you can do remotely to warm a group up in that way

      Alexis: Mm-hmm.

      Lisette: Or, you know, like maybe it’s a new tool. And so I, I’ve called it the icebreakers playground because one, it’s experimental for me. I don’t know what’s gonna happen. And so, you know, in my designed workshop, I know exactly what’s happen.

      It’s been designed that way, but in the playground it’s really experimental. And so I’m very uncomfortable with the, the improv of it all because it never goes as planned. And yeah, it’s always a bit scary as a facilitator ’cause it never goes as planned. But it’s really fun to play around with all these different activities and exercises for just how to get to know each other and how to create a specific group dynamic.

      And then the second event that I’m working on is virtual coworking sessions. And what these sessions are, are basically[00:33:00] we use the Pomodoro technique. People show up, they say, what are you, what are you gonna get done over the next two hours? And then we, and we do like a quick icebreaker, what are you gonna get done?

      That just lasts less than 10 minutes. And then we do 30 minutes of focused work. We have the camera on and the sound off. Then we take a five minute break, we come back, do 30 more minutes, another five minute break, and then a third 30 minute session. And then we end by checking in with each other for what did you get done?

      How’s it going? And we do a little celebration and then we move on with our day. And they’re just, it’s amazing how much you get done with three 30 fo with 30 minute focus sessions. And it’s amazing how much more you focused when watching other people are there you. Sometimes I’m, you know, like my mind is, I have like monkey brain, right?

      It’s all over the place. And so I’m like, oh yeah, I could. I’m like, no, no, no. I, I’m doing this task. I’m focused here with this person. Oh, no, no, you know, no, no, I’m doing this task. [00:34:00] So it’s, it’s, and it’s really fun. They’re free you know, we’re just playing around with them just to get stuff done and see what it’s like to virtually co-work with each other, what comes up.

      So those are two events I am really enjoying.

      Alexis: That’s fantastic excited about it.

      I know that there’s some tasks that I really want to do. As soon as I start to work on it, I’m already procrastinating and I’m already finding new things to do or things to fix or, or let me do and then, and an hour pass. So I believe, I will go to, in one of the coworking session.

      Lisette: Good. Yeah, that’s exactly what these sessions are for. Like, if you’re at home alone, you know you need to do it. You don’t really have to do it though, right? Like if you don’t get it done, it’s not gonna hurt anything. But it’s, it’s exactly for tasks like that. So yeah, join us. Join us and have some accountability.

      It’s super fun.

      Alexis: That’s very cool. So where can our listeners follow you to get more real world tips on remote work or remote collaboration?

      Lisette: Well, what I’ve done [00:35:00] is I’ve put together I call it a super kit. It’s a remote working success kit and it has a guide for creating your personal user manual, how to set up a team agreement some time zone tips, and it’s got also the super cards, right? So if you’ve got like a PDF where you can print most popular. And you can get that at collaborationsuperpowers.com/superkit.

      Alexis: Excellent. Thank you very much, Lizette, for having joined the the podcast.

      Lisette: Was my honor. Thank ​you!

    • Cultivating a Global Culture: Lessons from Canva

      Cultivating a Global Culture: Lessons from Canva

      📣 Have you ever wondered how some companies manage to preserve their culture while expanding on a global scale?

      🔗 I came across an insightful article that delves into this very question, looking at how Canva—yes, the design platform we all love—has successfully maintained a unified culture while spanning across continents.

      🌟 Key Takeaways:
      1️⃣ Culture isn’t just an ‘HR Thing’: Canva places culture at the core of their acquisition strategy, ensuring both product and team alignment.
      2️⃣ Autonomy & Integration: Canva adopts a thoughtful approach to incorporating new teams, allowing for strategic autonomy and gradual integration.
      3️⃣ The Role of Physical Spaces: Whether it’s a co-working space or a campus, the choice of workspace reflects and nurtures the company culture.
      4️⃣ Connection Beyond Proximity: Canva’s transition to remote work during the pandemic led to creative strategies, like “sacred lunch hours,” to keep the company culture alive.

      🤔 These insights could be particularly relevant for startups and scaling businesses looking to maintain their core values while expanding. And yes, it’s directly linked to the quality of leadership at all levels.

      👉 Here’s the article from Raconteur for a deeper dive!

      ✅ As we are working on launching a leadership development program designed to serve everyone regardless of their role, understanding the dynamics of culture is more critical than ever.

      💬 Would love to hear your thoughts! How important is organizational culture in your leadership journey?

    • The Origins of the BEPS Navigator

      The Origins of the BEPS Navigator

      Navigating the bustling corridors of a 300-strong cloud infrastructure team, I witnessed firsthand the complexities and challenges of a large-scale software development setup. The traditional organization with its neatly partitioned functions – product management, software engineering, quality assurance, and the like – seemed efficient on paper, but it was far from optimal.

      We brought together leaders from all functions to form a leadership team in a transformative move. With shared goals as our north star, we dreamt of a novel organization model: small cross-functional teams, each dedicated to delivering a distinct section of our product. These weren’t just any teams. Imagine having a dedicated team for ‘compute,’ another for ‘storage,’ and yet another for ‘networking.’ (Yes, the reality was a bit more complex than that!)

      To bridge the gap between our product managers and the teams, we introduced the ‘User Advocate,’ responsible for ensuring clarity in the team’s direction. Alongside them, we introduced the ‘Team Catalyst,’ a role committed to fostering collaboration among team members.

      However, our forward-looking vision encountered unexpected pushback, predominantly from the intermediate managers. They felt threatened, viewing their roles as narrowly confined to execution. This pivotal insight sparked my epiphany, leading to the creation of the BEPS navigator. It was designed to guide their transition towards a more encompassing, servant-leadership stance. Let’s delve deeper:

      • Business: It’s more than profit and loss sheets or market dynamics. It’s about comprehending the realm within which the organization functions within. Leaders should discern why their products or services exist in the first place and be able to articulate a clear and compelling vision.
      • Execution: While execution remains a critical facet, it’s not the sole responsibility. Leaders are not just schedulers or task distributors. They are the driving force ensuring the team delivers effectively.
      • People: Leaders wear multiple hats – they hire, they nurture, they manage performance. But above all, they invest in self-improvement, knowing that leadership is an ever-evolving journey.
      • System: W. Edwards Deming‘s words ring especially true here: “A Bad System Will Beat a Good Person Every Time.” Understanding the intertwined network of people, processes, tools, and organizations is vital. But leaders also hold the torch to illuminate and obliterate obstacles, ensuring their teams can function seamlessly.

      Amidst apprehensions and pushbacks, our leadership team clung to these axes, or as we initially called it, “the axes.” The shift was transformational. Our teams moved faster, silos crumbled, and products reached customers quicker.

      However, transitions are rarely smooth. Some managers couldn’t align with the new vision, some engineers misjudged the roles of User Advocate and Team Catalyst. But with every hiccup, the navigator provided a guiding light.

      In subsequent roles, I wielded the BEPS navigator in coaching and mentoring, helping leaders discern underexplored areas of their roles. Its simplicity is its brilliance – four overarching categories that can be tailored and deepened based on context. It’s not a tool for benchmarking or comparison but a mirror for introspection. Remember, balancing the axes doesn’t mean equal emphasis on all; it’s about investing energy where it’s most needed at a given time.

      The anecdote of managers fearing obsolescence in the face of transformation underscores a vital lesson. Leadership is not about controlling a system but understanding and molding it, ensuring everyone within can flourish.

    • From Zero to 1,000: Building a Scalable Organization with Anne Caron

      From Zero to 1,000: Building a Scalable Organization with Anne Caron

      Startups move fast, until they don’t. Many teams discover too late that the real constraint isn’t product or funding. It’s the organization itself.

      In this episode, I spoke with Anne Caron, People Strategy consultant and former Google HR leader, about what it takes to build a company that can scale, without losing energy, clarity, and trust along the way. Anne is the author of From Zero to 1,000: The Organizational Playbook for Startups, and she brings a rare blend of experience from hypergrowth inside Google and years advising founders.

      Scaling happens in stages, and each stage changes the game

      Anne describes startup growth as five stages: 0–30, 30–75, 75–200, 200–500, 500–1,000 employees.

      Her analogy is memorable: startups grow like children. Parenting a toddler and parenting a teenager are not the same job, and neither is leading a 20-person startup versus a 300-person company.

      • 0–30: the Age of Innocence. Everything is informal. Decisions flow through founders. The risk is structuring too early and killing flexibility.
      • 30–75: Childhood. More autonomy, more roles, more layers. What worked becomes chaotic. Founders need to delegate and build first management foundations.
      • 75–200: Pre-adolescence. People want independence. Experts join. If founders keep control, turnover rises.
      • 200–500: Adolescence. You cannot control everything. You rely on the foundations you laid earlier.
      • 500–1,000: a new level of system. The HR function typically becomes a full strategic capability, often with a VP or CHRO.

      The point isn’t the exact numbers. The point is anticipation. If you wait for pain to force you to act, you will be late.

      Culture is not a poster, it is a lived reality

      Anne breaks culture down into four pillars:

      • Purpose: the origin story, why you exist
      • Mission: what you do now, and how it evolves
      • Vision: what you’re trying to build toward
      • Values: how work is really done inside the company

      Purpose, mission, and vision give direction. Values shape the day to day.

      A crucial warning: values must describe reality, not aspiration. If values don’t match lived experience, people will feel misled.

      Anne also points out something many leaders underestimate: founders influence most of the culture. Not through speeches, but through behavior. If a founder is always late, punctuality will never be a real value, no matter how often it appears on slides.

      Build the people function earlier than you think

      Anne argues that you don’t need HR on day one, but once you approach 30 employees, especially if growth is coming, you need to invest in the people function.

      Hypergrowth often starts around 30–50. Hiring takes time. Waiting until you “need a recruiter” means you are already behind.

      One practical solution Anne suggests: hire a more junior HR profile in-house, and pair them with a senior mentor who can help design what fits your context and culture.

      She also shares a clear threshold: if you are making more than 20 hires a year, it becomes more cost-effective to have an in-house recruiter rather than relying on agencies. Beyond cost, it creates internal learning and strengthens employer branding.

      Candidate experience is employer branding

      Anne makes a simple comparison: you don’t book a hotel based only on the hotel’s website. You check reviews.

      The same is true for hiring. Your reputation is shaped by candidates, including the ones you don’t hire.

      A positive, thoughtful candidate experience is rare, and it becomes a differentiator. People talk. On social media, negative experiences spread fast. Great experiences can create future opportunities, even with people you rejected today.

      Lean performance management supports initiative

      Anne’s view of performance management is broader than forms and ratings. Performance is the result of a system that enables people to do their job.

      That includes clarity, communication, tools for managers, and removing needless friction. It also means avoiding overly complex processes that slow down initiative.

      High performance often comes from empowerment, autonomy, and an environment that encourages people to take responsibility and make decisions.

      On metrics, Anne makes a helpful distinction:

      • KPIs are like a dashboard: they tell you when something is off.
      • OKRs can help drive initiatives, but they should not be used as a direct mechanism for compensation decisions.

      Both are indicators. The work is in how leaders interpret them and act on them.

      One final reminder: take time to think

      Anne closes with advice that sounds simple, and is often ignored:

      Many people issues can be resolved with reflection and common sense.
      Before creating a new process, look for the root cause: information, training, clarity, tools, leadership behavior.

      Processes do not prevent bad things from happening. Building the conditions for good work does.

      If you are scaling a company, this episode is an invitation to do the foundational work early. Not to copy what Google or Netflix did, but to define what fits your identity, your context, and your ambition.

      Listen to the episode

      You can listen to this episode on your favorite platform: AnchorSpotifyBreakerGoogleApple

      Take the time to think. Many people-related issues can be resolved with some reflection and common sense. Instead of setting up processes for every problem, try to address the root cause.

      Anne Caron

      References

      Here is the transcript of the episode

      Alexis:

      Welcome to Le Podcast on Emerging Leadership, I am Alexis Monville! In today’s episode, we have the privilege of hosting Anne Caron. An international speaker, author, and consultant, Anne brings a decade of experience as a senior HR executive from the tech giant, Google. In 2015, she channeled her expertise into her consulting practice, guiding founders in sculpting high-performing and positive organizations. Her deep-rooted experience with entrepreneurs led her to craft a unique methodology for startups, aiming to cultivate the right organizational structure and team dynamics. This methodology is beautifully encapsulated in her book, ‘From Zero to 1,000’. Today, we’ll be delving into Anne’s journey, her insights on building successful startups, and the essence of her book. Welcome, Anne!

      Anne:
      Thank you very much for having me, Alexis.

      Alexis:
      Could you give us a brief introduction about yourself?

      Anne:
      Certainly. I’m a people strategy expert, which means I focus on the human side of organizations. I’ve been doing this for the past eight years, supporting startups in building their people-oriented structures. Before that, I was with Google for 10 years. I joined in 2005 when the company had only 5,000 employees globally, and in Europe, there were 1,500. At that time, people recognized Google as a search engine, but few knew about its potential as an employer. I was hired to establish Google as a top employer in the region and to develop initiatives around talent attraction and sourcing strategies. By the time I left a decade later, the company had grown to 65,000 employees, presenting a whole new set of challenges.

      Anne:
      The challenges shifted from attracting talent to optimizing processes to handle the high volume of applications we received, which was in stark contrast to the situation a decade earlier.

      Anne:
      After those 10 years, I felt the need to return to a building phase, which led me back to the startup ecosystem to assist founders in structuring their organizations for growth.

      Alexis:
      What inspired you to delve into the world of startups and organizational development?

      Anne:
      I noticed a gap. Many startups prioritize product development, revenue, and capital raising but often neglect organizational structure until it’s too late. I saw a pressing need to support them early on, especially the founders and CEOs. While HR is essential, there’s more to people strategy than just the typical HR operations. Another motivation stemmed from my time at Google. While I learned a lot about creating a positive work culture, I noticed that as Google grew, many of its processes became similar to other large corporations. This lack of innovation was partly due to rapid growth, which often led to hiring individuals familiar with large-scale operations. These individuals would sometimes hastily implement processes they knew from other organizations without fully understanding Google’s unique culture and needs.

      Anne:
      This experience made me keen to study how we can consciously identify and define what an organization truly needs, rather than just replicating processes from other companies.

      Alexis:
      I noticed a glowing endorsement on the cover of your book from a former Senior Vice President of People Operations at Google. Can you share more about your shared experiences at Google? I particularly enjoyed his book “Work Rules!” as it highlighted practices at Google that seemed effective. Were there aspects that inspired you to think more proactively?

      Anne:
      Absolutely. I had the pleasure of working with him [Laszlo Bock] and found him to be an inspiring leader. His book provided valuable insights into the workings of a company that many startups admire. There are several books out there, like those about Google, Netflix, and Amazon, that describe how these companies achieved success. However, what worked for Google was tailored to its unique identity, shaped by its founders Larry and Sergey. While these examples are inspiring, they aren’t necessarily a one-size-fits-all playbook. Every company, like every individual, has its unique characteristics.

      Anne:
      When I began my consulting practice, my goal was to develop a methodology to help founders understand their identity, vision, and work culture. Towards the end of my time at Google, I noticed some discrepancies between the models we implemented and the company’s values. Initially, Google’s culture and values were incredibly strong and aligned.

      Alexis:
      That’s insightful. In your book, you discuss the different stages of a startup. Could you walk us through these stages and the unique challenges each presents?

      Anne:
      Certainly. I’ve defined five growth stages for startups, ranging from 0 to 1,000 employees. The last stage, from 500 to 1,000 employees, usually has its foundational elements in place. But starting with the first stage, from 0 to 30 employees, I refer to it as the “Age of Innocence.” I often compare a startup’s growth to the development of a child. The challenges and management strategies for a startup are akin to raising a child, and the issues faced at each stage differ significantly.

      Anne:
      Parenting a 10-year-old is different from parenting an 18-year-old. Similarly, I describe the stages of a startup’s growth. The first stage is like the baby phase. Everything is new and exciting. Everyone knows each other, and decisions are made collectively. If there’s a question, it’s directed to the founders. There’s a general feeling of excitement and commitment. It’s a positive time, though not without challenges. This phase is often remembered fondly, much like looking back at a baby’s early days. This is the “Age of Innocence.” The challenge here is that some founders, especially those from corporate backgrounds, try to structure too quickly. In this early stage, you don’t need many processes. Everything happens organically. Overstructuring can reduce the flexibility, which is a startup’s main competitive advantage. It’s essential to reflect on the organization’s identity, goals, and values. Often, founders are preoccupied with product development, revenue, and fundraising.

      Anne:
      The second stage is “Childhood,” when the startup begins to walk and gain some autonomy, typically between 30 to 75 employees. This is often during the Series A or B funding rounds. The focus shifts from survival to serving more customers. The informal culture that worked initially becomes chaotic and less effective. New roles emerge, and layers are added, creating a distance between the team and the founders. This can lead to confusion about priorities. Early joiners might feel discontented with the new layers, and some managers might not be suited for their roles. It’s crucial to build foundational structures and develop people management capabilities. Founders often struggle to delegate, which can slow down processes.

      Anne:
      From 75 to 150 employees, we enter the “Pre-adolescence” stage. There’s a desire for more independence and autonomy. As more experts join the team, it’s vital to delegate and allow them the space to make decisions and manage their teams. If not, it can lead to high turnover rates.

      Anne:
      From 200 to 500 employees, we enter the “Adolescence” phase. At this point, you can’t control everything anymore. It’s like having a teenager; you can’t dictate their every move. You have to trust that you’ve laid the right foundations from the start. As a CEO or founder, you can’t be on the ground with the teams, guiding them at every step. That’s why establishing a foundation early on is crucial. From 500 to 1,000 employees, you typically have a competent HR team in place, led by an HR VP or Chief HR Officer, who can strategize and plan for the next phases.

      Alexis:
      It’s interesting how you’ve related the growth stages to child development. Going back to what you mentioned about Google, due to rapid growth, there’s a tendency to hire people who’ve done it before, even if they just replicate what they know from previous roles. This might not align with the original vision of the company.

      Anne:
      It’s okay to hire experienced individuals, even if they don’t have startup experience. However, they need time to understand and absorb the essence of the organization. They should design strategies that fit the specific culture of the company. Moreover, they should be comfortable navigating ambiguity, which is common in startups.

      Alexis:
      In your book, you discuss three steps to building a positive and scalable organization. Could you delve into these steps?

      Anne:
      Certainly. The first step is defining who you are, what you’re doing, and where you’re going. Without this clarity, you can’t build anything substantial. The second step is defining your company culture, which will shape your business strategy and organizational design. There are four elements to company culture: purpose, mission, vision, and values. The purpose is your origin story, explaining what brought you to this point. The mission represents your current state, a moving target that evolves with the company. The vision is your end goal, describing the future you’re working towards.

      Anne:
      The three elements – purpose, mission, and vision – serve as the GPS of your organization. The mission acts as the vehicle, bridging the gap between the purpose and the vision. This GPS represents the overarching business strategy, which is typically broken down into ten, five, three, two, or one-year plans. These incremental steps lead you towards your ultimate goal. Without this framework, it’s challenging to have a cohesive business strategy and ensure everyone is aligned. The fourth element is the company’s values. These values determine how work is conducted within the organization. They should reflect the actual experience of working with you, not an aspirational version of who you wish you were. If these values are genuine and authentic, they’ll attract the right people. However, if they’re just aspirational, new hires might feel misled.

      Alexis:
      So, it’s about being true to who you are?

      Anne:
      Exactly. Eighty percent of a company’s culture stems from its founders. For instance, if a founder is habitually late to meetings, it’s unlikely that punctuality will be a practiced value, regardless of whether it’s listed as one. It’s essential for founders to approach this with honesty and humility. If a company claims to be innovative or empowering, these qualities should be evident in every aspect of the organization. Every process should encourage innovation and empower its people. This foundational step is crucial. Without it, you might end up merely copying others because you lack the essential elements to customize and design the right organization for you. The next step is building your people function. This involves hiring an HR team on time and establishing the basics before adding perks like TGIFs or bean bags. It’s about getting the essentials right first.

      Alexis:
      That makes sense. So, it’s about establishing a strong foundation and then building upon it?

      Anne:
      Precisely. If you don’t pay your employees on time, no amount of bean bags will make up for it. Once the basics are in place, you can introduce additional perks.

      Anne:
      Once the foundational values are established, you can begin to build systems that drive performance within teams. A significant part of this is equipping managers with the right tools and resources. However, the CEO and leadership team play a pivotal role in communication. While there are essential tools to facilitate this, my primary focus is on lean performance management. Overly complex processes can stifle initiative, and high performance often arises from taking initiative, making decisions, and feeling empowered.

      Alexis:
      So, the values serve as the foundation for subsequent steps, and everything built afterward should align with these values?

      Anne:
      Exactly. For your values to be genuinely lived and breathed, they need to be reflected in every process and policy. When these are in sync, both the values and the system are strengthened. If they’re not aligned, neither works effectively.

      Alexis:
      It’s clear that establishing these foundations early on is crucial, or there will be repercussions later on. Can you delve deeper into the creation of the people function? How does it align with the startup stages you previously outlined?

      Anne:
      In the early stages, I don’t necessarily recommend hiring a dedicated HR person. However, as you approach 30 employees, especially if you anticipate rapid growth, it becomes essential. Hypergrowth typically starts around 30 to 50 employees, and you’ll likely double or even triple in size within six to twelve months. Given the pace of this growth, you can’t wait until you have hiring needs to bring in recruiters. Recruiting takes time, and if you haven’t started early, you’re already behind. A good practice is to hire your first HR person around the 30-employee mark.

      Alexis:
      But what kind of HR profile should startups look for at that stage?

      Anne:
      That’s a challenge. At 30 employees, startups might not have the budget for a senior HR person, nor the scope of work to keep them engaged. Yet, they need the expertise of a senior HR professional to design and adapt policies and frameworks to their culture. A solution I’ve seen work well is to hire a junior HR person with a few years of experience and pair them with a more senior HR mentor. This mentor can guide them in designing processes tailored to the organization’s needs. Once you’re making more than 20 hires a year, it’s more cost-effective to have an in-house recruiter rather than relying on agencies. This approach also helps in building internal knowledge and focusing on employer branding.

      Alexis:
      That makes sense. So, it’s about balancing immediate needs with long-term growth and strategy.

      Anne:
      Precisely. With more than 20 hires in a year, having an in-house recruiter is a no-brainer.

      Alexis:
      So, when you’re building your employee experience, it starts from the moment you contact them or when they reach out to you, right?

      Anne:
      Exactly. Employer branding isn’t just about having an attractive career page on your website or showcasing photos of your office. Think about it like choosing a hotel for a vacation. Do you rely solely on the hotel’s website, or do you check reviews on Tripadvisor? It’s the experiences and opinions of those who’ve been there that matter most. This includes people who’ve interviewed with your company. Ensuring a positive recruiting experience can set you apart. It’s rare, but not complicated, to provide a memorable experience for candidates.

      Alexis:
      Absolutely. Those who interview with your company will share their experiences, and that feedback will shape your company’s reputation.

      Anne:
      With the prevalence of social media, negative experiences spread quickly. It’s rare to hear someone rave about a fantastic interview experience. To achieve that, you need to create a “wow” experience. I’ve written an article on LinkedIn called “The Cookie Effect” about creating such experiences. Even if you don’t hire someone now, if they speak highly of you, there might be opportunities in the future. It’s essential to leave a positive impression on everyone, even those you don’t hire.

      Alexis:
      That’s a great perspective. I’ll link to your article in our broadcast. You mentioned building a performance management system and also brought up OKRs. Are these two concepts connected?

      Anne:
      Yes, OKRs are related to performance management. But in essence, everything ties back to performance management. Performance is about accomplishing tasks, and performance management is about creating a system that enables people to do their job effectively. Everything we’ve discussed, from defining culture to ensuring employees don’t have logistical concerns, contributes to performance. Many factors, both internal and external to the company, influence an individual’s performance.

      Alexis:
      So, on one side, we have metrics showing how your business is running, and on the other side, we have new initiatives measured or driven by OKRs?

      Anne:
      Exactly. KPIs are like your car dashboard, providing a quick summary of essential metrics. They show you when there’s an issue, like low oil or gas levels. However, neither KPIs nor OKRs should be used solely to make decisions on salary or development. They are indicators that inform us and help us make decisions and manage people.

      Alexis:
      That’s insightful. As we wrap up our discussion, what’s one piece of advice you’d like to leave our listeners with?

      Anne:
      Take the time to think. Many people-related issues can be resolved with some reflection and common sense. Instead of setting up processes for every problem, try to address the root cause. Processes won’t prevent bad things from happening. Often, issues arise because someone wasn’t informed, trained, or equipped properly. Addressing these human aspects can be more effective than relying on processes.

      Alexis:
      Where can our listeners connect with you and learn more about your work?

      Anne:
      I’m active on LinkedIn, where I regularly post articles and reflections. They can also reach out to me through my website and learn more from my book. I’m always open to having a chat.

      Alexis:
      Thank you, Anne, for sharing your invaluable insights and experiences with us today. Your journey and the methodology you’ve developed are truly inspiring for founders and leaders aiming to build positive and high-performing organizations. To our listeners, if you wish to dive deeper into Anne’s approach and learn more about her work, I highly recommend her book ‘From Zero to 1,000’. It’s a treasure trove of wisdom for anyone in the startup ecosystem. Thank you for joining us on Le Podcast on Emerging Leadership. Until next time, keep leading and keep inspiring!

      Anne:
      Thank you for having me. It was a pleasure.

      Photo de Ales Maze sur Unsplash

    • How to Win Friends and Influence People

      How to Win Friends and Influence People

      We all know the importance of building strong relationships and effective communication skills. Do we?

      One of the best resources to learn these skills is Dale Carnegie’s classic book, “How to Win Friends and Influence People.” Originally published in 1936, this book has remained popular for decades because the principles it outlines are timeless and effective. I referenced some of the principles in this older post about Radical Candor.

      In this blog post, I’ll outline all the principles from the book and explain how they can help you become a better communicator, build stronger relationships, and achieve your goals.

      Principle 1: Don’t criticize, condemn, or complain

      The first principle in the book is to avoid criticizing, condemning, or complaining about others. According to Carnegie, this is one of the quickest ways to create resentment and push people away. He says: “If you want to gather honey, don’t kick over the beehive.” Instead, he recommends focusing on the positive and addressing problems constructively. For example, if you have a complaint, try to frame it as a suggestion for improvement rather than a criticism.

      Principle 2: Give honest and sincere appreciation

      The second principle is to give honest and sincere appreciation to others. Carnegie explains that people crave recognition and praise, and giving it to them can help build positive relationships. However, it’s important to be genuine in your praise and avoid flattery or insincere compliments.

      Principle 3: Arouse in the other person an eager want

      The third principle is to understand the other person’s perspective and show them how your ideas can help them achieve their goals. Carnegie explains that people are often motivated by their own self-interest, and by showing them how your ideas can help them, you can persuade them more effectively.

      Principle 4: Become genuinely interested in other people

      The fourth principle is to show a sincere interest in others and listen attentively to what they have to say. According to Carnegie, people are more likely to be receptive to your ideas if they feel that you genuinely care about them and understand their perspective.

      Principle 5: Smile

      The fifth principle is simple but effective: smile. Carnegie explains that a smile can go a long way in making others feel at ease and building a positive relationship. This is especially important in the business world, where first impressions can make a big difference.

      Principle 6: Remember that a person’s name is to that person the sweetest and most important sound in any language

      The sixth principle is to use a person’s name when communicating with them. According to Carnegie, a person’s name is the sweetest and most important sound in any language, and using it can help make them feel valued and important.

      Principle 7: Be a good listener

      The seventh principle is to be a good listener. Carnegie explains that listening to others and showing that you understand their perspective can help build trust and rapport. By actively listening and asking questions, you can show interest in the other person and their ideas.

      Principle 8: Talk in terms of the other person’s interests

      The eighth principle is to show how your ideas or suggestions can benefit the other person and their interests. By framing your ideas in a relevant way to the other person, you can make them more receptive and interested in what you have to say.

      Principle 9: Make the other person feel important – and do it sincerely

      The ninth principle is to show genuine interest and concern for others and make them feel valued and appreciated. Carnegie explains that people are more likely to be receptive to your ideas if they feel that you genuinely care about them and their well-being.

      Principle 10: Avoid arguments

      The final principle is to avoid arguments. Instead of arguing, try to find common ground and work towards a mutually beneficial solution. As Carnegie notes, “The only way to get the best of an argument is to avoid it.”

      These ten principles may seem simple, but they can profoundly impact how you interact with others and how they perceive you. By implementing these principles, you can become a more effective communicator, build stronger relationships, and achieve your goals.

      Feb 23 edit!

      I created that post using my reading notes from a long time ago. And as I recommended the book to a few people, I re-read it. When I did, I was surprised that my notes were incomplete. I stopped at ten principles, but there are a lot more!

      I believe I had the feeling that they were a bit repetitive. Is it a question or a justification? I don’t know.

      For reference, here are all the principles from the book!

      The book is structured in four parts, with principles in each parts:

      Part One – Fundamental Techniques in Handling People

      1. Don’t criticize, condemn or complain.
      2. Give honest and sincere appreciation.
      3. Arouse in the other person an eager want.

      Part Two – Six ways to Make People Like You

      1. Become genuinely interested in other people.
      2. Smile.
      3. Remember that a person’s name is to that person the sweetest and most important sound in any language.
      4. Be a good listener. Encourage others to talk about themselves.
      5. Talk in terms of the other person’s interests.
      6. Make the other person feel important – and do it sincerely.

      Part Three – How to Win People to Your Way of Thinking

      1. The only way to get the best of an argument is to avoid it.
      2. Show respect for the other person’s opinions. Never say, “You’re wrong.”
      3. If you are wrong, admit it quickly and emphatically.
      4. Begin in a friendly way.
      5. Get the other person saying “yes, yes” immediately.
      6. Let the other person do a great deal of the talking.
      7. Let the other person feel that the idea is his or hers.
      8. Try honestly to see things from the other person’s point of view.
      9. Be sympathetic with the other person’s ideas and desires.
      10. Appeal to the nobler motives.
      11. Dramatize your ideas.
      12. Throw down a challenge.

      Part Four – Be a Leader: How to Change People Without Giving Offense or Arousing Resentment

      1. Begin with praise and honest appreciation.
      2. Call attention to people’s mistakes indirectly.
      3. Talk about your own mistakes before criticizing the other person.
      4. Ask questions instead of giving direct orders.
      5. Let the other person save face.
      6. Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise.”
      7. Give the other person a fine reputation to live up to.
      8. Use encouragement. Make the fault seem easy to correct.
      9. Make the other person happy about doing the thing you suggest.