Category: General

  • Maybe we can love division after all

    Maybe we can love division after all

    One year and a half ago, I noticed that my daughter was using an app to improve her Spanish and her English. Of course, there is an app for that! There are even several apps!

    The one she was using is Duolingo. I decided to give it a try and started learning Spanish from scratch. Over the last year, I observed multiple evolutions of the application meant to motivate people to stick to their practice and continue using the app.

    One evolution they introduced lately is “division”. You start in the “bronze” division. A division is a group of 50 people. Over the week, the first 10 of them will go to the higher division, the “silver” one. Once you reach the “silver” division, the first ten can go up, and the last five are relegated to the lower division. The number of XP (eXperience Points) you gain during the week defines your ranking. You can gain XP by attending a lesson, and how successful you are during lessons.

    Of course, with 300 million learners, you can imagine that there are several “bronze,” “silver,” “gold” divisions running in parallel. But it seems it does not affect the behavior of the learners. I realized quickly my habit of doing three lessons per day got me immediately to the top of the first divisions, but after a few weeks, it was harder to get to the top 10, and I needed to increase my practice. So, it worked… And now, to stay in the current division, I need to do a little bit more than three lessons a day.

    Of course, I am doing it every day to keep my “streak” 🙂 Another incentive to help you keep up with the habit!

    I saw a lot of content management systems that are ranking the top contributors. The problem is that when you are a newcomer, the top is something inaccessible so it cannot motivate you to do anything. The weekly top could also be unreachable, so maybe divisions could solve that problem?

    Why do you want people to contribute, and how useful will be their contributions remain questions you will have to answer.

    How does it work with my learning of Spanish?

    I keep up with the practice, and I was able to understand a lot of things during my last travel to Spain. But I am not yet comfortable enough to speak. Compare to my starting point, the progress is enormous for just a few minutes invested each day.

    So what do you want to learn next?

     

     

     

  • Keynote AgileTour Bordeaux

    On October 30, 2019, I add the pleasure to deliver the keynote for AgileTour Bordeaux.

    I delivered the keynote titled: What is your real power? in french.

    The recording and the slides are already available.

    I also facilitated the Open Space on the next day, just after the lunch with local Red Hat associates to celebrate the Red Hat Week!

  • Adding another dimension to the project management triangle

    Adding another dimension to the project management triangle

    By Mapto – Own work, Public Domain, https://commons.wikimedia.org/w/index.php?curid=2690261

    The project management triangle is a well-known model showing that the quality of the delivery is constrained by the budget, the deadlines, and the scope. The idea is that it is possible to trade between constraints: ask for an earlier delivery with a smaller scope, for example. And If you don’t trade, then the quality of the delivery will suffer.

    During a discussion with a team, one of the team members brought that the way they were working was damaging the quality of the product and its long term maintainability. His point was that the fixed set of features (scope), associated with a 3-months deadline for the release, without changing the team, was blocking all the constraints, so the only thing that could vary was the quality.

    I have to admit that I was totally in agreement, and while he was talking, I draw the well-known triangle on the whiteboard of the meeting room.

    Another team member surprised us by stating calmly: “I always disagreed with that triangle. There is another variable that is not taken into account.”

    He got all our attention, and finish his sentence: “The other variable is the effort that you are willing to put into the project.” Two other team members approved immediately in support of that claim. The other team members said nothing and did not move, probably waiting to see where that discussion would go.

    After a quick glimpse at the only person in the room who seemed to disagree with that claim, I tried to explain that you could envision that the people could work longer hours, increasing the capacity of the team artificially without changing the cost, but that it will not be sustainable and there was an invisible cost to that burst. A debt that the team will have to pay later. Furthermore, after several days of working long hours, I was pretty sure that the quality would suffer anyway.

    I tried to argue that pushing your “best” individuals to deliver could get short term results, but will also damage the ability of the people to collaborate, to support and help each other, to onboard new people in the team, and so on.

    They continued to disagree explaining that some people were able to work for a longer time, with a strong focus on their work without damaging the quality of their delivery. This was the “effort” they wanted to celebrate and incentivized.

     

    So do you think we should add “effort” as another dimension to the project management triangle?

     

     

     

    Featured image is by

  • I am not your guru!

    I am not your guru!

    In the documentary, I Am Not Your Guru, released in 2016, Performance coach Tony Robbins proposes an interesting exercise. Imagine your life in the near future. If everything goes well in three years, how much will you make a year?

    Don’t read further until you have the figures.

    When you get the amount, multiply it by three and imagine what you are doing to deserve such compensation?

    Inspiring?

    No, it’s not all about money. Money is a by-product of our actions, and if money is not what you want to visualize, pick something meaningful to you.

    I would be happy to hear what you think of the exercise!

  • Closing Keynote at VoxxedDays Singapore

    The recording of the closing keynote I delivered at VoxxedDays Singapore is published!

    Let me know what you think!

    I would be happy to deliver an improved version of this talk for you event 🙂

  • The Podcast Experiment

    The Podcast Experiment

    I tried a new experiment last month! I recorded a few podcast episodes:

    1. The first one answers one important question: “How to form a team?” I recorded it with Valentin Yonchev and Matt Takane from the Red Hat Open Innovation Labs.
    2. The second one is a celebration of the availability of Changing Your Team From The Inside as an audiobook, with Michael Reid the narrotor of the book.
    3. The third one is an answer to the question: “How to create great goals?”
    4. I recorded the fourth one with Jerome Bourgeon to answer the question: “Do cultural differences influence the adoption of agile”

    Of course, I am interested in your feedback about that experiment.

    Maybe you have ideas about change, or you have questions to ask, and maybe even you want to record the answer to a question with me?

  • The Audiobook is available!

    The Audiobook is available!

    In addition to electronic, paperback, hardcover, and team edition, Changing Your Team From The Inside is now available as an audiobook!

    Michael Ried did an excellent job in narrating the book. I was even caught listening to him forgetting that I was on a review mission 🙂

    The book is available on the platform you usually use to find your books like Amazon, Audible, or iTunes.

    Please let people know about it!

    And let me know what you think!

  • The Breakfast Huddle on Innovation Fatigue

    The Breakfast Huddle on Innovation Fatigue

    While I was travelling to Singapore, I have been invited to discuss innovation with Eliott Danker on MoneyFM.

    Thanks to Eliott interviewing talent, we touched on a lot of different aspects:

    • Innovation fatigue
    • Sustainability
    • Burnout
    • Innovation and customer experience
    • Team organization preventing people to innovate
    • Inclusivity of different perspectives
    • Management of talented individual
    • Manager role and manager discomfort
    • Creating the conditions for great work
    • Hiring, onboarding, training, mentoring
    • Empathy and personas
    • Understandgin the Flow of work
    • Bottleneck and constraints
    • More effort is not the solution
    • Measure the impact of the work from a customer perspective, not the work itself

  • Theory X and Theory Y

    Theory X and Theory Y

    I had the great pleasure to deliver the closing keynote of Voxxed Days Singapore. During the talk, Going Open, I introduced Douglas McGregor theories on human motivation and management that he developed at the MIT Sloan School of Management  in 1957.

    The assumption in Theory X is that workers are lazy; they dislike and don’t want to work and do all they can to avoid it. As a consequence, if you agree with that assumption, your way of managing people, who have no intrinsic motivation and no ambition, the system needs to be “command and control.”

    The assumption in Theory Y is that work could be as natural as play and rest; people seek responsibility and are able to direct themselves to deliver on their commitments. As a consequence, if you agree with that assumption, your management style is radically different, and the system could tend toward self-organization.

    Theory X and Theory Y are self-fulfilling prophecies. Acting accordingly to the theory causes it to come true.

    Reconsidering the way we are managing people in an organization is an essential ongoing exercise.

    As an example, our actual reward system might perfectly fit the Theory X assumption, while we would prefer our whole team to live under Theory Y.

    What about you?

    What type is your organization?

    What type are you?

    Could I behave like X, because my organization is X?

    Do you think my organization could change if I change my behavior?

    It could be really interesting because X organizations suffer from a centralization flaw. And like spiders, if you cut the head, the organization dies.

    By contrast, Y organizations are resilient like starfishes, if you cut an arm, the starfish will regrow it, and even more interesting the arm will regrow a whole new starfish, as all the knowledge needed is available to do exactly that.

    Y organization are really like Open Organization.

    Open Organization is the term coined by Jim Whitehurst, CEO of Red Hat for his eponym book published in  2015. The book written primarily for organizational leaders, demonstrates how open source principles are changing the nature of working and managing in the 21st century.

    There are five characteristics of Open Organization:

    • Transparency. Transparency by default as a foundation.
    • Inclusivity. Inclusivity of all perspectives.
    • Adaptability. Feedback mechanism to continuously learn.
    • Collaboration. Collaboration to produce better outcomes.
    • Community. Shared values and purpose.

    How can we adopt those characteristics in our organizations?

    I then proposed some of the approaches that you can find in the book, Changing Your Team From The Inside, to foster the change in your team and organization.

  • Going Open – Closing Keynote

    Going Open – Closing Keynote

    On May 31, 2019, I had the pleasure to deliver the closing keynote of Voxxed Days Singapore: Going Open!

    Thank you to all the participants and organizers for a fantastic event!

    I had the opportunity to sign my book, Changing Your Team From The Inside on the Red Hat booth, and to meet great people!

    The title of the talk is Going Open to Support Your Digital Transformation, the slides are available here and I will update the post as soon as the recording is available.

     

    The pitch of the talk: “Do you feel your organization, your team, and yourself are focusing on the right things or are you overwhelmed by the thousands of tasks that you need to do? What do you need to get your organization, your team, and yourself to continuously improve to get to the point of doing the things right? Going open is the best way to support your organization’s digital transformation. Going open is applying the principles of the open organization. Open is the antidote of the lack of focus and the lack of continuous learnings that is ailing organizations today. What are the differences between a centralized organization and an open organization? Learning about these differences can help you advance your objectives in your digital transformation. The open source development model is the root of the Open Organization. The diversity the open source model brings is an endless source of inspiration to transform your organization–and this is what this session will expose.”

     

     

  • Ratings and Reviews

    Ratings and Reviews

    Ratings and reviews contribute significantly to the success of a book — not a rocket science fact. When we go to platforms like Goodreads, we choose our next book based on the category, the title, the cover, the abstract, AND the ratings and reviews!

    It seems that ratings and reviews account for a lot in our choices.

    And because of all that, I need your help!

    Could you please help the book Changing Your Team From The Inside to reach a wider audience?

    It is straightforward:

    • Leave a rating on Goodreads
    • Leave a rating and a review on Goodreads
    • Leave a rating and a review on Amazon (If you already did Goodreads, you are one copy/paste away!)
      • Maybe you will be allowed to do the review only in your localized version of Amazon, please go for it!

    I am asking that now because I am really proud of the second version of the book published at the beginning of April! I worked on the second version during the previous months with a fantastic team! John Poelstra and Michael Doyle did a tremendous job to help me improve the book! Thank you!

    To celebrate, the second edition, the book is now available in Hardcover version on Lulu!

     

    I chose to end all the chapters of the book, Changing Your Team From The Inside, with a section titled “Summary and Action”. The goal of those sections is to give you keys to act immediately on your environment. I heard great feedback about one of the practice. The practice is a way to guide one-on-ones when meeting new people. Another one is The Matrix of Principles that you could also test with the principles of the agile manifesto.

    I also answered in a post to a question on how to create Team Agreements efficiently.

     

    At the beginning of the month, I had the pleasure to participate in a fantastic event: Agile Games 2019. Here are three posts about the adventure: The worst presentation ever, OKRs! OK What?Agile Games New England 2019!

     

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  • Agile Games New England 2019

    Agile Games New England 2019

    In two previous posts, OKRs! OK What?, and The worst presentation ever, I covered sessions proposed during the Open Space on the third day of Agile Games 2019.

    In this post, I would like to highlight the other sessions in which I found interesting “nuggets”, to use a term that my friend and colleague, Matt Takane often uses.

    Opening Keynote

    Jason Tice opened the event with a keynote about games for high performing teams. The games are built on the learning from Patrick Lencioni’s book The Advantage. In a nutshell, trust is the foundation of high performing teams. The ten ways collaboration builds trust are:

    1. Active listening
    2. Ask questions
    3. Leave breadcrumbs / Enable transparency
    4. Provide humble feedback
    5. Mentor (and learn, yes, mentoring is a social learning experience)
    6. Be whole and authentic
    7. Use metaphors and tell stories
    8. Periodic reflections (What’s going well and what could be improved)
    9. Visual framing
    10. Share appreciation

    Jason had us played at each table.

    The first player rolls two regular 6-sided dices and adds the total rolled to determine the storytelling topic:

    2. A time you have made a mistake or failed
    3. A time that you have received recognition
    4. A time that you have helped a team member/coworker
    5. A time when your manager or a coworker made you angry
    6. A time that you had a great day at work
    7. A time when you let someone down
    8. A time when you were singled out or excluded
    9. Something outside of work that brings you joy
    10. A time when you were inspired
    11. A time when you contributed to team success
    12. A time when you recognized or appreciated someone else

    The player then rolls the story cubes to establish common visual metaphors upon which stories for the topic will be based.

    Each participant at the table tells a short story based on the cubes that were rolled. Everyone listen (recording the story by taking note is an option).

    When the story is complete, the participants respond by providing ONLY appreciations.

    Conclude with a round table in which participant share how they felt during the exercise and what they learned about themselves.

    The last nugget. When you receive an appreciation, take a picture, if you use a service like google photo, the photo will show up in your feed in one year!

    Building Network and Bridges

    Erica Maguire proposed two activities.

    The first one was the classic low-tech social network with a speed dating twist to run quickly the introduction and create the connection. For more details on how to run the activity, consider this post by Dave Gray.

    The second one was about building bridges.

    The goal is for two teams to each create half of a complete bridge. The acceptance criteria are:

    • a matchbox car should be able to drive over the bridge
    • the length of the bridge should accommodate eight matchbox cars
    • the width of the bridge should accommodate the width of 4 matchbox cars
    • you should be able to drive a matchbox car underneath the bridge

    You have 2 minutes to plan.

    You have then 8 minutes to build the bridge.

    You are not allowed to look at what the other team is doing.

    You are not allowed to communicate with them.

    After the build phase, each team brings his half of the bridge on the integration table for a review.

    You then have 2 minutes for a retrospective with the other team.

    You can propose another iteration with the adaptation proposed during the retrospective.

    Lego Labs Mini-Residency

    Matt Takane and Tim Beattie proposed an interactive session that simulates what they do at Red Hat Open Innovation Labs‘ 6-12 week Residencies.

    A lot of activities covered in a short amount of time. The activities are described in the Open Practice Library (in which you can contribute your own practices by the way).

    We built a city with Lego and while doing that we experimented activities like:

    • The Social Contract
    • Identified the main aspect of building a city using “How might we…”
    • After some affinity mapping
    • We defined the relative priorities with the Priority Sliders
    • Use a Story Mapping approach to define what we wanted to build first
    • Position the items we wanted to work on an estimation ladder
    • Place the items on a kanban board, used by the multiple teams to coordinate their delivery on the integration table
    • Improved our way of working during a short retrospective
    • Enjoyed the simple introduction of the test framework
    • Appreciated the loud encouragement of our Product Owner

    A lot of fun, and a lot of learnings!

    Pandemic

    Chris Diller, from the Target Dojo, proposed to play the cooperative board game Pandemic. What do you think playing a cooperative board game could teach us? They use the game as a starter in retrospective asking questions about similarities and differences with the work of a real team. We then discussed the roles in the game, and in real life, which was a rich discussion. After that, we discussed our behaviors, were we playing like an agile team during the game? Were we more or less agile than at work? Were we focused on an MVP (minimal viable product) or were we trying to do everything, and finally achieve nothing? (the latter, unfortunately…)

    The debriefing phase was simple and powerful. Very well done!

    Tips and tricks for meetings

    Scott Showalter proposed a session to share tips and tricks for effective meetings.

    Some are designed for when people start trickling down the room:

    • An easel pad titled “I am optimistic that…” with an invitation to complete with what you have in mind
    • Another easel pad titled “The meeting will be successful if…” with an invitation to complete with what you have in mind
    • And a last one asking for “co-facilitation volunteers” like note-takers, time-keeper

    Some are designed for the meeting itself:

    • The collaborative note taking: using post-it notes, one note per things you want to capture, draw or write in caps, and place the notes on a dedicated easel pad
    • The back of the room agenda: large post-it notes have the topics we want to cover sequenced in order
    • The pie-chart agenda: draw a circle on a piece of paper, and then cut in slices representing the time we should invest for each topic
    • The classic talking stick was here a speaking object that the participants put on their heads 🙂
    • Scott replaces the classic “hand signal” in which the facilitator raises his hand, and all the people do the same and stop speaking as soon as they see people doing that, with a powerful whisper. He was just saying quietly: “if you can hear me clap once”, “if you can hear me clap twice”… those bring the silence in the room very effectively!

    And lastly, some to close the meeting:

    • Success Story: The success stories are your action items, one per post-it note that you paste on an easel pad
    • Undo button: One post-it note is your undo button. In the rounded-square that you draw on the note, write something you want to undo.

    Another great session!

    The power of conflicts

    Shahin Sheidaei proposed a session to harness the power of conflict to improve our organization.

    He started with a simple question: “pick a color that represents conflict from the color cards on the table”.

    Four of us picked red, one picked black, and one orange.

    We then explained what the color represented for us: Anger, fear, absence of hope, and… creativity for the person who picked orange!

    An interesting difference of perspectives at our table.

    From another table, we heard a person picked green, and then explain that it represents an opportunity.

    The exercise is simple enough to be introduced quickly to any team. A great opportunity to have a conversation about what represents conflict for the team, and what to do the next time we will have, or maybe we should have one.

    Shahin then introduced Thomas Kliman model and invited us to identify what was our default mode:

    • Avoiding
    • Accommodating
    • Compromising
    • Competing
    • Collaborating

    We then played with a partner with fake scenarios trying to use the different mode.

    In the end, we studied one real story brought by one of the people of a group of three.

    Another excellent session!

    Making it pop

    Jenny Tarwater closed the last day before the open space with a session highlighting the importance of a structured debrief.

    She introduced Thiagi Six Phases of Debriefing.

    As Thiagi said: “People don’t learn from experience; they learn from reflecting on their experience.”

    The six phases are meant to balance the structure and the need for the free flow of the debriefing.

    Phase 1: How Do You Feel?

    Phase 2: What Happened?

    Phase 3: What Did You Learn?

    Phase 4: How Does This Relate To The Real World?

    Phase 5: What If?

    Phase 6: What Next?

    And, of course, we had the opportunity to test the debriefing after short games at each table:

    • Clock: Raise your arm and point at an imaginary clock fixed on the ceiling, point at 12, 3, 6, 9.
      • In what direction your finger is moving?
        • Clockwise
      • Lower the finger, until it is lower than your head, in what direction your finger is moving
        • Counterclockwise
    • Compute: Sum of 1 2 3 4 5 6 7 8 9 10.
      • How did you compute? Left to right, right to left, by 10s, by 11s, others…
      • We debriefed using prompts
        • I felt …
        • I learned …
        • I can use …
        • I plan to …
    • Who knows what are the choices on that menu: Soup or Salad and Bread

    A great session!

    Terraforming Mars

    Scott Showalter and David Bujard proposed an open space session using the board game Terraforming Mars.

    The idea of the session was to study the gameplay of the existing game, to then, adapt it for an enterprise transformation.

    • What would be the metrics that will replace the score track, the temperature, the number of oceans, and the atmosphere?
      • Maybe: budget, position in analyst quadrant, team satisfaction, customer satisfaction?
    • What would be the cards?
      • The experiment that we could make: self-learning, training, dojo, open space with a team…
    • How to measure the appetite for change?
    • How to know where to act with the cards?
    • How the design of the board should evolve to be adjusted to the organization?

    Interesting session. A lot of work to be done to be able to get to a result for a specific organization. And, yes, I added that in my Someday / Maybe column 🙂

    Kanjis

    Lastly, we played Kanjis with Isabel Monville, and it was a great session.

    Tell me if you would like to play the game!